Villages Subaru

Reviews

• GS

  gary smead

  Feb 21, 2026
  1.0
  We purched a 2018 out back .The finance person started out at 6.5 % i said no so came back at 4.5% I sad yes to.When you sign the documents it is on a screen on the desk that he flipped thru and said sign here and here. The term was supposed to 60 months .I logged in to the bank and found out it was 5.5% not 4.5% and 75 months not 60 months do not trust what they say and read every page don't let them flip through them .They are not honest!Shame on me for trusting a car dealer !
• DT

  Dot Thompson

  Feb 5, 2026
  1.0
  Untimely service. Took 2 hours for simple oil change. Arrived at 1045 for 11 am appointment for oil change. At 1202 got video from service team and told advisor would be with me shortly. 30 minutes later went to find out status of my car, was told they were just finishing up. They said service recommended rear light bulb be changed, I informed them I didn't have any more time. They notified service of my decision. Paid bill and my received keys at 1245. I really dont know why it took so long for my oil to be changed, nor why I had to seek out the advisor. Wonder how longer I would have been there if I waited for someone to come speak to me.
• BA

  Bob Anger

  Jan 24, 2026
  5.0
  I'm a first time Subaru purchaser so I wanted a very knowledgeable salesman and got Adam . I was very impressed with his product knowledge and patience with me and my wife. Also RJ one of the managers , he was also very very patient and professional to work with ( I'm not the easiest person to deal with. ) They both treated me like family and are now considered friends to me . To the Owner, if you read this take care of these business associates you have, they're a rare asset. Thanks Bob and Lori Anger.
• DE

  David M. Endersbee

  Jan 13, 2026
  3.0
  A very mixed experience. I was recently in The Villages visiting elderly family members and to address family matters and had limited time, which I made clear during the entire process of purchasing a used Crosstrek. Three stars because despite the negative experience our salesperson, Sabrina, was excellent - very friendly, knowledgeable about the car and its features, and she made us feel comfortable and at ease the entire time. I highly recommend you work with her. The transaction itself was, in a word, weird. At each stage, from the initial paperwork to the "real" paperwork, the forms were wrong (wrong addresses - not just that, but different wrong addresses), requiring me to take more time to re-sign them. In any event, we were told to come early Saturday morning when they opened to get everything done, which we did. We waited far, far too long into the morning to get to the paperwork. When brought into the finance manager's office, there was no introduction, no friendly hellos, nothing. He was abrupt with us, abrupt on a personal call he took while I was signing paperwork, and when we finished, there was no "thanks," - no "congratulations," - no handshake. The car also had an audible buzzing in the driver's door when locking, which I thought was probably something in the power mirror assembly I could address at home because I was in a tremendous hurry. It turned out to be the power door lock actuator, which I had to have reset at my local dealer once I arrived home for a couple hundred bucks. I think it's odd they didn't address that before selling the car, but caveat emptor, of course.
• ET

  Elizabeth Timm

  Jan 9, 2026
  5.0
  I am over-joyed with Villages Subaru. The salesman was professional and friendly. The car dealership overall is the best!