Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Lakeland area, turn to Safelite AutoGlass . Those in central Lakeland or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 2315 Commerce Point Dr, Safelite AutoGlass Lakeland repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
1,223 reviews
5 stars
864
4 stars
63
3 stars
20
2 stars
27
1 star
249
What are people saying?
AI-generated from recent customer reviews
Service Quality
Most customers praised the professionalism, friendliness, and efficiency of the technicians, highlighting quick and quality service.
Customer Experience
Many reviews noted a seamless and pleasant experience from scheduling to service completion, with good communication throughout.
Issues with Management
Some customers reported negative experiences with management, citing rudeness and unprofessional behavior.
Appointment Reliability
Several customers experienced issues with appointments being canceled or rescheduled, leading to frustration.
Damage Claims
A few reviews mentioned dissatisfaction regarding damage claims, with customers feeling their concerns were not adequately addressed.
- HDHorace Davis4 days ago4.0Overall my experience with Safelite was positive. I have two complaints. First, everyone except one SPECIAL person at the commerce drive office in Lakeland is professional and have good customer service. I had to talk to the manager directly to resolve a simple issue. Secondly, I feel that management needs to equip the technicians with ALL necessary tools to complete any & ALL work mobile orders. Please don’t send technicians out on mobile jobs without the proper equipment & tools to fully complete a replacement with calibration.
- KAKierra ANov 14, 20251.0WHEN I TELL YOU I AM HIGHLY UPSET🤬 WORST CUSTOMER SERVICE FROM THE GUY (DAVID) WHO PUT MY NEW WINDOW IN HAD BROKE MY MOLDS (DIDN’T EVEN TAKE IT OFF PROFESSIONALLY NOR HAD THE PROPER TOOLS TO TAKE IT OFF WITH!!!!!!!!) TO THE MANAGER OF THAT STORE BY THE NAME SAMANTHA WHO DID NOT CARE TO FIX THE PROBLEM DO NOT BRING YOUR VEHICLE TO THEM I SHOULD HAVE READ THE REVIEWS BEFORE EVEN DOING BUSINESS AT THIS SPECIFIC LOCATION !!!!!!
- MHMICHAEL HNov 12, 20251.0Awesome honest technician. BAD COMPANY... BAIT AND SWITCH PRICING OR NO SERVICE ON ARRIVAL FOR VEHICLES OVER 10 YRS OLD...THEY WILL ACTUALLY PULL YOUR WINDSHIELD AND IF THERE IS SURFACE RUST ON ANY EXPOSED SURFACE, NOT EVEN THE WINDSHIELD MATING SURFACE, LEAVE YOU HIGH AND DRY TO HAVE YOUR VEHICLE TOWED AND WINDSHIELD INSTALLED ELSEWHERE AT YOUR EXPENSE...THIS IS ILLEGAL AND THEY NEED TO HAVE A CLASS ACTION LAWSUIT BROUGHT AGAINST THEM FOR THIS PRACTICE AS BASICALLY THEY HAVE EXPOSED YOUR CARS INTERIOR TO THE ELEMENTS IN FLORIDA AT THIS POINT AND LEAVE YOU NO OTHER OPTION BUT A BIGGER BILL, WHICH THEY SHOULD BE HELD ACCOUNTABLE FOR LEGALLY OR CHARGED WITH A CRIME SIMILAR TO VANDALISM OF PERSONAL PROPERTY... USE YOUR LICAL WINDSHIELD COMPANIES...WHEN ITS ALL SAID... THEY OTHER GUYS ARE CHEAPER AND CARE ABOUT YOU THE CUSTOMER AND QUALITY OF THEIR WORK... AVOID THIS COMPANY... THEIR WARRANTY IS ALSO GARBAGE AND IS ACTUALLY WORTHLESS, A FALSE SELLING POINT, JUST ASK THEM ON THE PHONE WHAT IT ACTUALLY COVERS.... ALL OTHER SHOPS HONOR THE SAME WORKMANSHIP WARRANTY FOR SEAL AND INSTALLATION, DONT BE FOOLED... SUPPORT LOCAL BUSINESS AND GET THIS SCAM COMPANY OUT OF FLORIDA...
- MMMara MinorNov 12, 20255.0Zack, my technician was fantastic. I did an on-site repair. It was faster than the time quoted. Zack was professional & offered to install my new wipers I had during my windsheild replacement. He put my oil change sticker & sunpass back on the new windsheil. I appreciate the friendly, fast service and the attention to detail. Waiting area was clean with coffee and a restroom.
- JAJayne AllenOct 31, 20255.0i was extremely hesitant about using this place based on all the negative reviews about appointments being canceled or having to be rescheduled after their vehicle was dropped off or some kind of damage being done to the car but they exceeded my expectations. I expected to wait at least 2 to 3 hours after dropping my car off and had no intentions to wait because of how long it was going to take so I dropped my car off at 1pm, got the text they were started with it at 1:13pm and had just gotten home at 1:45 when they were Done with my car and that includes recalibrating because I have a 2024 Toyota Corolla. I had no issues with my insurance. I had to pay nothing out-of-pocket the gentleman before asked me if I had any questions told me it would take about an hour and a half and the lady afterwards explained the precautions I needed to take following my new windshield. Overall, it was an amazing experience and exceeded my expectations
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in Lakeland offer?
Safelite AutoGlass in Lakeland offers windshield repair and replacement, auto glass installation and repair, windshield chip and crack repair, power window repair, and more, with same-day service and insurance processing.
Where is Safelite AutoGlass Lakeland located?
Safelite AutoGlass Lakeland is located at 2315 Commerce Point Dr, Lakeland, FL 33801, US.
What are the business hours for Safelite AutoGlass Lakeland?
Safelite AutoGlass Lakeland is open every day from 8:00 AM to 5:00 PM.
Does Safelite AutoGlass Lakeland accept insurance for windshield repairs?
Yes, Safelite AutoGlass Lakeland approves and processes insurance paperwork for your convenience.
Can I schedule a mobile auto glass repair service with Safelite in Lakeland?
Yes, Safelite AutoGlass provides convenient in-shop and mobile auto glass repair services in the Lakeland area.
What payment options are accepted at Safelite AutoGlass Lakeland?
Safelite AutoGlass Lakeland accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Safelite AutoGlass Lakeland offer contact-free service options?
Yes, contact-free service options are available; you can book an appointment online.
What languages are supported at Safelite AutoGlass Lakeland?
Safelite AutoGlass Lakeland offers services in English and Spanish.
Which nearby places can I visit before or after my service at Safelite AutoGlass Lakeland?
You can visit nearby places such as HomeTeam Pest Defense for pest control services, Whiskey Bent BBQ Supply for barbecue supplies, or Tampa Bay Spas Lakeland for relaxing spa experiences.
Are there any nearby dining options close to Safelite AutoGlass Lakeland?
Yes, nearby dining options include Monita's Tacos, a Mexican restaurant and food truck, and Krispy Krunchy Chicken for quick chicken meals.
How can nearby service providers help me during my visit to Safelite AutoGlass Lakeland?
Nearby providers like Apria Healthcare and Paws Plus Veterinary offer medical supplies and pet services, which might be convenient for your health and pet needs while you get your auto glass serviced.