Fields BMW Lakeland

Reviews

• MM

  Matt

  5 days ago
  5.0
  Excellent service over at Fields BMW Lakeland. I scheduled service online and listed out everything that needed to be done. Also due to my schedule I needed a 2 man pickup. They contacted me on the morning of pickup and advised that the team was on the way to pickup my Bimer. They worked on it immediately, then noticed that I had a tear in my tire and asked if I wanted a replacement. Since I had tire coverage, it was no issues and a smooth process for warranty coverage. I highly recommend Fields BMW Lakeland for all of your servicing needs. They took care of me and I appreciate the work that was done on my 7 Series. Excellent work!
• LW

  Linikia Woods

  Mar 3, 2026
  1.0
  This is like my 5 x coming to the BMW place here in Lakewood Florida. I’m always scheduling an appointment but this time here my appointment for 9 o’clock this morning and it’s now almost 1 o’clock and I’m still here getting my vehicle service. Not expecting to stay here in my whole attire day off with other scheduled appointments ahead due to the fact that I’m not gonna be able to make it to my appointment now I have to reschedule them. This is unnecessary Services! I hate the Service Center here!
• SC

  S C

  Mar 3, 2026
  1.0
  Do not recommend. I had a simple oil change and standard recall appointment first thing on Thursday morning (which I had made 2+ weeks in advance). I was told it would be ready same day, but it was a busy day so (thankfully) I requested a loaner when the appointment was scheduled. The loaner provided was an x3 (I drive an x7) and was filthy inside and out, but I needed to get back to work and figured it was just for the day, so I left. I followed up later in the day to check on my car with no response. I texted first thing Friday morning and was told parts were ordered - for a scheduled recall? Didn’t receive an update until I called multiple times. Friday afternoon I received a notification that my car was ready and they asked me to pay to get it in for the month - fine, done. My car was due to be delivered on Monday; I assumed they’d reach out over the weekend with a pickup window. I didn’t hear anything, so I reached out multiple times on Monday via call and text. Finally I was able to get through late Monday afternoon. They said they had been backed up and I suggested we meet closer to them the next day, but requested someone reach out with a swap window so I could block my calendar. I never heard anything so I reached out first thing Tuesday morning and was sent to voicemail (now 5+ days without my vehicle). Finally, I called back and asked for a manager. They apologized and arranged to meet right away. I just received my car (5 days later) and it is filthy. Standard procedure with a service is at least an exterior wash. I hesitated leaving this review - although they texted asking for a review multiple times - as this is my first (and only) experience with Fields, but this was the final straw for me. I do not recommend service at this location. (Attached are photos of the correspondence, the state of the loaner vehicle I received and my car as it was returned to me)
• SS

  Shannon

  Feb 28, 2026
  1.0
  I have only ONE name that would provide such a low star, and that is Enid Acosta. Today was very much the absolute worst service ever from ANY BMW location. She was very dismissive, she did not greet us with any welcoming energy. The information she provided about a rental company they work with was terrible. If there’s information about them that she doesn’t know, she should look it up. Her response to the schedule of the rental company was “I don’t know. I think they maybe closed.” It would have been “customer service” if she looked it up to confirm and not ask us to check. My mother was very shaken up from the accident she was in. You can see it in her body language and her hear it in her voice. Being dismissed with short answers and no way in a manner to assist. She then greeted a customer behind us with a polite voice and in Spanish. When she saw us ask for her name and card, she finished with that customer and then went to the back. Gabe and Angel were kind and provided customer service, EVEN though we left without the help we were looking for. They were not short or dismissive. However, Angel did make a comment “try not to hit anyone else okay.” I don’t know if he thought that was a moment to share his jokes, but it wasn’t. Enid also spoke to the other reps in Spanish. As a manager myself, that is customer service 101. If my customers do not speak Spanish, then there’s no need to speak Spanish around them, especially if the representative speaks English! I’m sure you all won’t see this as a care because a lot of big companies ignore it, and make an excuse for their long time employee. But this behavior provided by Enid was disgraceful. Do better!
• IM

  Idialis Chaparro Mendez

  Feb 15, 2026
  2.0
  Yesterday sent an email to the Manager, here is a copy: I am writing to formally address a serious concern regarding the inspection of my vehicle performed at your dealership in December. At that visit, I specifically and explicitly requested that the shocks and struts be inspected. The service record reflects that the inspection was completed and the components were marked as satisfactory, with no leakage or defect noted. Today, during a routine oil service, I was informed that the shocks and struts are leaking and require replacement. This raises significant concerns. If the components were leaking at the time of my December visit, then the inspection was either not properly performed or the findings were inaccurately documented. If the leakage developed after December when I received the vehicle, I expect a clear explanation supported by documentation detailing how such deterioration occurred within this timeframe. Given that I relied on your dealership’s professional assessment when I was told the suspension components were in acceptable condition, I need the following provided in writing: • A copy of the inspection report November- December and technician notes. • The current inspection report and technician notes. • Photographic evidence of the alleged leakage of the shocks and struts. • An explanation as to how this condition was not identified when specifically requested to be checked November 2025. Please understand that I take this matter seriously. I entrusted your service department with the proper inspection of critical safety components. The discrepancy between the December findings and today’s diagnosis requires immediate clarification. I look forward to your prompt response so this matter can be resolved appropriately.