Fields BMW Lakeland

Reviews

• RH

  Randy Hardy

  Jan 1, 2026
  5.0
  Steven was great to work with throughout the entire car-buying process. He communicated clearly, understood exactly what my expectations were, and delivered on them without any pressure or surprises. Everything was smooth from start to finish, which is not always the case when buying a car. I really appreciated his professionalism and follow-through. Highly recommend working with Steven if you’re in the market for a vehicle.
• SS

  Sammy

  Jan 1, 2026
  5.0
  I come here for all my routine scheduled services for my M2. They do an excellent job and the amenities are great for a ‘waiter’ like me. I just got an alignment done on my modified car and they were able to get it sorted including straightening the steering wheel (common occurrence when swapping suspension components). Thanks Alejandro and team!
• RM

  Rocky McElveen

  Dec 29, 2025
  5.0
  I had a great experience with Fields BMW Lakeland. My sales consultant, Bryan, was extremely helpful and went the extra mile to source the exact 2026 BMW M5 Hybrid I was looking for. Mike, the sales manager, truly went above and beyond to make us feel welcomed and valued throughout the process. We were so impressed with the level of service that just a week later, we returned and purchased a new 760i for my wife. The tech team was excellent as well, taking the time to thoroughly walk me through the vehicle. Coming from a 2022 M5 Competition, the 2026 model is a significant step forward technologically, especially with the added hybrid system, and they made the transition seamless and easy to understand. Overall, an outstanding experience from start to finish. Highly recommend.
• CC

  Champ Cannavaro

  Dec 24, 2025
  5.0
  It was my first experience at Fields BMW Lakeland and honestly it was a great experience 👌. I Was there to replace a recall on a part from BMW . From the time I pulled in on premises I was greeted promptly by a gentleman with a smile who asked me about the reason being there . Right away he took charge of my car and directed me to see Mr Alex Ocasio at his desk . Once inside the building I was impressed how organized BMW team ..Many employees and many customers were being taken care of at the same time as well as others who were waiting in the lobby for their cars being serviced .The facility was so clean and Mr Ocasio who was courteous and professional 👏 checked us in rapidly , informed us how long it is expected to take to replace the part in the car and instructed us to rest in the lobby and enjoy the refreshments available to us while waiting . There was fresh coffee machine, soda machine , fruits , ice cream 🍦, popcorn 🍿, bagels 🥯, and more ..to enjoy 😉 if needed . I walked the showroom while waiting and enjoyed the new BMW models ..All the personnel were friendly and professional. While waiting I was sent an email from the shop with a video , showing me the car being serviced and the part that was replaced with a little explanation. Also a detailed inspection report was sent to me to tell me if any attention is needed to my car which I wasn't expecting at all . Thank God 😊 nothing was needed and my car was in excellent condition. After around 1 hr or so , Mr Casio came to see me with my car keys and a report in his hands and told me that I was all set and my car is ready . He walked me out of the lobby and my car was right there ..The car was washed and vacumed inside . I left very impressed about the service , personnel and definitely will go back to the same facility in the future for any car maintenance or purchases. Thank you 😊
• MM

  Maxine

  Dec 20, 2025
  5.0
  Deandre my sales associate was the absolute best I’ve encountered in my quest for a new vehicle. He is very professional, he is very knowledgeable, he is very competent. I can tell he loves his job because of his enthusiasm and helpfulness. He is very friendly and funny😂 looking forward to seeing him manage and or own a dealership. Koodoos to you Deandre God bless you and keep that attitude and enthusiasm to always be a best version of yourself. Also, the Mgr. Francisco was great and accommodating he even put on his ugly Christmas sweater for us, it was hilarious! Also, the beautiful young lady in finance was super pleasant. Thank you all for making my experience at Fields BMW Lakeland a pleasant and satisfying one. God’s blessings to you all and your families. Merry Christmas and a prosperous New Year!🙏🏾🙏🏾🙏🏾🫶🏾

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