Business Details
About
BMW DealerUsed Car DealerCar DealerAuto Repair ShopAuto Parts StoreAuto Body Repair
Pick-up and delivery options for service available. Our sales department has remote options for sales. We're committed to the health, safety, and needs of our customers. Enhanced sanitization processes in place, including Anti-Microbial vehicle treatments.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
3,246 reviews
5 stars
2,862
4 stars
150
3 stars39
2 stars
49
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, attentiveness, and friendliness of the staff, particularly highlighting individuals like Nathan, Oscar, and DeAndre for their exceptional service.
Service Efficiency
Many reviews noted the promptness and efficiency of the service department, with several customers appreciating the quick turnaround times and smooth appointment processes.
Communication
Several customers mentioned the clear and thorough communication from service advisors, including detailed explanations of services performed and proactive updates throughout the process.
Sales Experience
The sales experience received positive feedback, with customers appreciating the knowledgeable and non-pressuring approach of sales staff, making the car buying process enjoyable.
Areas for Improvement
Some customers reported issues with service delays and communication challenges, particularly regarding phone responsiveness and follow-up on service inquiries.
- ARAngela Reynolds6 days ago5.0My husband and I went to Fields BMW in Lakeland for a new car and Joe was our sales agent. Joe was very informative and helpful, we would highly recommended him. We are pleased with the experience we had and how easy the process was. We are in love with our new X3. Thank you, Fields and Joe!
- TGThomas GrahamNov 14, 20253.0Fields BMW was timely with their service and fairly quick. Polite and friendly. As far as answering my two questions about my BMW’s that did not pertain to the service I was getting, not so much. “You’ll have to see your salesman” is not an answer. A little knowledgeable advice and maybe going a step out of your way would be a better way to provide “service”.
- PRpam richardsNov 13, 20255.0My experience with Nathan at Fields Lakeland was exceptional. I was greeted for my appointment on time. After explaining my issue Nathan explained clearly how he could help me and resolved my issue. The dealership is very clean and everyone was friendly.
- LMLaura MotisNov 8, 20255.0Service was good. T hey had to keep my car over night to finish, but did deliver my car to me the next day. Just a friendly suggestion, it would be helpful to communicate this so as to allow one to adjust accordingly. I appreciate the video and description from the technician.
- JCJames CainNov 5, 20255.0I received very courteous and prompt recall service on my vehicle. I was pleased after having less pleasant dealings with the BMW DEALERSHIP in Tampa. After purchasing a number of vehicles from them , thier attitude made me decide Never to return . Feilds did impress me with courtesy and respect.
Frequently Asked Questions About Fields BMW Lakeland
What are the operating hours of Fields BMW Lakeland?
Fields BMW Lakeland is open Monday to Thursday from 7:30 AM to 8:00 PM, Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
Does Fields BMW Lakeland offer car servicing options?
Yes, Fields BMW Lakeland provides services including oil changes and brake service, with pick-up and delivery options available.
Can I purchase BMW cars at Fields BMW Lakeland?
Yes, Fields BMW Lakeland specializes in BMW cars and offers new inventory for purchase.
Are there any remote sales options available at Fields BMW Lakeland?
Yes, the sales department offers remote sales options for your convenience.
What safety measures does Fields BMW Lakeland have in place?
They have enhanced sanitization processes including Anti-Microbial vehicle treatments to ensure customer health and safety.
What payment options are accepted at Fields BMW Lakeland?
Fields BMW Lakeland offers financing and accepts payment via check, debit card, and mobile NFC payments.
Where is Fields BMW Lakeland located?
It is located at 4285 Lakeland Park Dr, Lakeland, FL 33809, United States.
What hotels are near Fields BMW Lakeland for visitors needing accommodation?
Nearby hotels include La Quinta Inn & Suites by Wyndham Lakeland East, Sleep Inn and Suites Lakeland I-4, Extended Stay America Premier Suites - Lakeland - I-4, Crestwood Suites Lakeland, and Baymont by Wyndham Lakeland.
Are there dining options close to Fields BMW Lakeland?
Yes, you can find nearby dining options such as Cracker Barrel Old Country Store, Applebee's Grill + Bar, and Waffle House.
Is there a nearby park where I can relax before or after visiting Fields BMW Lakeland?
Yes, Lakeland Park Lakeland is close by and provides a nice area for relaxation or outdoor activities.