Enterprise Rent-A-Car

4.2
456 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lakeland, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Highway 98 & Pineridge location today.

Location

Enterprise Rent-A-Car
4997 US Highway 98 N, Lakeland, FL
33809, United States

Hours

Reviews

4.2
456 reviews
5 stars
325
4 stars
32
3 stars
27
2 stars
16
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of individuals like Kevin, Ryan, and Jordan.

Cleanliness

Several reviews highlighted issues with vehicle cleanliness, including reports of dirty cars and even pest infestations.

Reservation Issues

Multiple customers experienced problems with reservations, including not having the reserved vehicle available and poor communication regarding their bookings.

Efficiency

While many customers appreciated the quick service, some noted slow service during busy times, indicating a need for better staffing.
  • JH
    Janina Hernandez
    4 days ago
    5.0
    It was fun I enjoyed
  • AP
    Aurora Purcell
    6 days ago
    4.0
    This location have done great compared to the other ones we had to wait for 2 days after we made the reservation in advance to find the car and we finally find it at Lakeland location they were great and professional over here unfortunately Enterprise reservations are totally disconnected with the local offices and they say that they have vehicle available when they are not especially after Christmas we had family emergency my father-in-law passed away and we booked the reservation in advance on the 24th for the 27th and unfortunately we have to wait two more days in order for us to find the car and waste time riding from office to office that the reservation office was telling us that they actually have cars very disappointed with the whole system but very pleased with the Lakeland location
  • KS
    Kirstin Spears
    Jan 5, 2026
    1.0
    Came to this location to pick up an exchange vehicle. I was met with nothing but rudeness. On 1/5/2026 at 5:27pm I was sent to this location to exchange the vehicle because it was no longer working. This is also the location I picked the vehicle up from. The 2 guys at the counter did not acknowledge me. When I finally told them I was sent there by their roadside team for an exchange. They ignored me. Then advised they would not be able to process the request for another week. The people from roadside tried to reach out to them but they kept picking up the phones and placing the calls on hold. If I could them negative starts I would. This location is ran by children and is very unprofessional.
  • CC
    crossroad cycles Lakeland Fl (Crossroads Cycles)
    Dec 30, 2025
    5.0
    Top notch Service, a real go to when you’re in a rental car needs situation Northside Lakeland, Florida
  • JQ
    Jose Enrique Quinones
    Dec 4, 2025
    5.0
    This place was Awesome they said they would call me if something came available and they actually did. Thank you so much.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Lakeland, FL?

Enterprise Rent-A-Car in Lakeland offers a wide range of vehicles including cars, vans, luxury cars, and auto rentals to fit your needs.

Where is Enterprise Rent-A-Car located in Lakeland?

Enterprise Rent-A-Car is located at 4997 US Highway 98 N, Unit 1, Lakeland, FL 33809.