Enterprise Rent-A-Car

4.2
511 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lakeland, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Florida Avenue location today.

Location

Enterprise Rent-A-Car
4510 S Florida Ave, Lakeland, FL
33813, United States

Hours

Reviews

4.2
511 reviews
5 stars
351
4 stars
51
3 stars
28
2 stars
13
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the helpfulness and professionalism of staff, others reported rude and unhelpful service, particularly from management.

Reservation Issues

Multiple reviews highlighted problems with reservations, including unavailability of reserved vehicles and lack of communication regarding cancellations.

Vehicle Condition

Several customers expressed dissatisfaction with the cleanliness and maintenance of the vehicles provided, noting issues such as unclean interiors and mechanical problems.

Overall Experience

Despite some positive experiences, a significant number of reviews indicated frustration with the service and reliability of this location, leading to a mixed overall impression.
  • KS
    Ka Smith
    Jan 4, 2026
    5.0
    We had no problems with the service we received. Everyone was professional and helpful. We will be renting from them again!
  • AF
    Alfredo Fernandez
    Dec 31, 2025
    5.0
    The best service and rates on the market .
  • ZJ
    Zachary Jones
    Dec 17, 2025
    1.0
    ⭐ 1 Star – Completely Unreliable and Zero Accountability I am extremely disappointed with Enterprise Car Rental and will never use them again. I booked a van for a one-way trip from Lakeland, Florida to Illinois well in advance, specifically to avoid last-minute issues for a long drive with my family. I chose Enterprise because I received banking perks and upgrades, which made them seem like the safer, more reliable option. Instead, the day before my trip, I received a phone call informing me that they did not have a vehicle available at all. I was told that management instructed staff to call customers and cancel reservations because there were no vehicles, essentially admitting that reservations mean nothing. Let me be clear. This reservation was made far in advance. Enterprise had plenty of notice that I needed a van. Nothing was unexpected about this trip. Yet no vehicle was secured, no contingency plan was in place, and no effort was made to honor the reservation. To make matters worse, their only suggestion was that I drive an hour to Tampa Airport to try to find a vehicle, despite the fact that when I checked online, nothing was available there either. So not only did they cancel my reservation at the last possible moment, they sent me on a wild goose chase with no actual solution. There was no assistance, no rebooking support, no alternatives, and no sense of urgency or accountability. Just a shrug and a statement that this came from the top down. Because of Enterprise’s failure, I was forced to scramble the day before a long-distance trip to find another rental company, exactly the situation I booked early to avoid. If you need reliability, especially for a one-way or long-distance trip, do not trust Enterprise. Their reservations are meaningless, their customer service is unhelpful, and they take zero responsibility when they completely drop the ball. I will absolutely be taking my business elsewhere in the future.
  • JW
    james wetherington
    Dec 5, 2025
    1.0
    Female blonde Manager, was rude and condescending when I booked a reservation but had another reservation cheaper. When questioning about the rates I was talked down to. Then had another reservation cheaper issue with being told as long as my card had a Visa logo on it, it would be sufficient. I was extremely frustrated and they refused to honor my cheaper reservation. Then cancelled both citing “we are renting to you” I caught them doing something shady. The lady is very rude and I told her about herself!
  • JD
    James Distefano
    Dec 3, 2025
    5.0
    I go to a small Enterprise facility in Lakeland, FL. It was the day before Thanksgiving. The facility was packed and the Enterprise employees handled the situations very good. People can be very short tempered and the Branch Manager was very cool under pressure. Shout out to Morgan MacMillan. She took care of me and must have answered a dozen questions from other people while helping me. It was a very good rental car experience.

Frequently Asked Questions About Enterprise Rent-A-Car

What car rental services does Enterprise Rent-A-Car in Lakeland, FL offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options to suit your needs.

Where is Enterprise Rent-A-Car located in Lakeland?

Enterprise Rent-A-Car is located at 4510 S Florida Ave, Lakeland, FL 33813, USA.