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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.2
(517 reviews)

Business Details

4510 S Florida Ave, Lakeland, FL
33813, United States
(863) 647-0866

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lakeland, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Florida Avenue location today.

Location

Enterprise Rent-A-Car
4510 S Florida Ave, Lakeland, FL
33813, United States

Hours

Reviews

4.2
517 reviews
5 stars
354
4 stars
51
3 stars
28
2 stars
13
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Sam and Tyrone for their exceptional service.

Reservation Issues

Several reviews noted problems with vehicle availability, including canceled reservations and unfulfilled bookings, leading to frustration among customers.

Cleanliness and Vehicle Condition

There were mixed reviews regarding the cleanliness of the vehicles, with some customers reporting unsatisfactory conditions upon pickup.

Manager Performance

Feedback on management varied, with some praising managers for their responsiveness while others criticized specific managers for poor customer service and attitude.

Overall Experience

While many customers had positive experiences and expressed a desire to return, others reported significant issues that led to dissatisfaction and a decision to avoid this location in the future.
  • IR
    Ideal Rvs
    5 days ago
    1.0
    Called in to make a reservation guy told me he’s gonna call me within an hour waiting for his call now they’re closed I needed a car to get home
  • AA
    Angelica
    Feb 13, 2026
    1.0
    My husband and I had a very bad experience with a manager named Jordan. I questioned the price of the car because it was not the same as what the person who booked the reservation told me and historically it was the wrong price and when I questioned why…Jordan ( a supposed manager)said he just didn’t know it must of been the code I entered. I said I’m not sure what code you’re speaking of because I booked over the phone with a live agent. I have a military discount with them and have always had it. When I told him I would take it up with Sam the manager I had a business relationship with he said “there is nothing to take up” with sam. He kept raising his voice at me and turning the computer screen to me as if I should know what to look for. There was another customer in the lobby as well. He gladly took my card and charged me. I said I wasn’t going to argue because I had needed the car to get to a funeral. He then kept arguing with me and that’s when my husband told him he was no longer going to speak to me like that and he needed to change his tone when speaking to me. Jordan became irate and just said he would not longer rent to us. Now I needed to get to a funeral of a friend who was killed overseas serving our military. So I asked nicely for him to reconsider and he said no. I was an hour late to my late friends funeral because we had to rent somewhere else. This man is a manager? He berated me in front of another client who appeared uncomfortable listening to everything. He was not professional and then to treat a former marine and an active DoD personnel the way he did is shocking as; if we were trash. All because he couldn’t explain why the price shot up by $30. He seemed misogynistic as well. I would stay clear of this location and the manager Jordan. Enterprise I strongly suggest no longer keep this man employed. I wouldnt have him on my staff if he treated a client that way. Again, I was late to my friends funeral all because his ego and pride were shot down when my husband told him he could no longer speak to his wife that way. I think any husband would defend their wife when being spoke down to like he was me
  • DD
    DSATim
    Feb 3, 2026
    5.0
    Excellent service.
  • MP
    Mark P
    Jan 27, 2026
    5.0
    I travel regularly for work and have been renting vehicles for 15 years, so I have high standards for service. I’ve been using this specific Enterprise location for several years (often 3 to 4 weeks out of every month) and I can honestly say they are an elite team. ​The staff is incredibly friendly, knowledgeable, and always willing to go the extra mile, whether it’s a quick pickup from my home or ensuring the vehicle is exactly what I need. The manager, Sam, along with Morgan and the rest of his team do a phenomenal job. They understand that as a frequent traveler, I value getting in and out quickly, yet they never sacrifice that personal touch. If you want a seamless, high-quality rental experience, I cannot recommend this location enough.
  • DL
    Dwight Des Lauriers
    Jan 19, 2026
    1.0
    The manager, Jordan, had a very condescending attitude towards my wife. I let it go the first time but when he continued with his poor attitude, I responded in kind. Every other interaction with other managers had been pleasant, but this manager was terrible. He was very unhelpful with a pricing dispute, with an “it is what it is” approach. He did not want to delve into, nor explain the discrepancy.

Frequently Asked Questions About Enterprise Rent-A-Car

What car rental services does Enterprise Rent-A-Car in Lakeland, FL offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options to suit your needs.

Where is Enterprise Rent-A-Car located in Lakeland?

Enterprise Rent-A-Car is located at 4510 S Florida Ave, Lakeland, FL 33813, USA.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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