Enterprise Rent-A-Car

Reviews

• KS

  Ka Smith

  Jan 4, 2026
  5.0
  We had no problems with the service we received. Everyone was professional and helpful. We will be renting from them again!
• AF

  Alfredo Fernandez

  Dec 31, 2025
  5.0
  The best service and rates on the market .
• ZJ

  Zachary Jones

  Dec 17, 2025
  1.0
  ⭐ 1 Star – Completely Unreliable and Zero Accountability I am extremely disappointed with Enterprise Car Rental and will never use them again. I booked a van for a one-way trip from Lakeland, Florida to Illinois well in advance, specifically to avoid last-minute issues for a long drive with my family. I chose Enterprise because I received banking perks and upgrades, which made them seem like the safer, more reliable option. Instead, the day before my trip, I received a phone call informing me that they did not have a vehicle available at all. I was told that management instructed staff to call customers and cancel reservations because there were no vehicles, essentially admitting that reservations mean nothing. Let me be clear. This reservation was made far in advance. Enterprise had plenty of notice that I needed a van. Nothing was unexpected about this trip. Yet no vehicle was secured, no contingency plan was in place, and no effort was made to honor the reservation. To make matters worse, their only suggestion was that I drive an hour to Tampa Airport to try to find a vehicle, despite the fact that when I checked online, nothing was available there either. So not only did they cancel my reservation at the last possible moment, they sent me on a wild goose chase with no actual solution. There was no assistance, no rebooking support, no alternatives, and no sense of urgency or accountability. Just a shrug and a statement that this came from the top down. Because of Enterprise’s failure, I was forced to scramble the day before a long-distance trip to find another rental company, exactly the situation I booked early to avoid. If you need reliability, especially for a one-way or long-distance trip, do not trust Enterprise. Their reservations are meaningless, their customer service is unhelpful, and they take zero responsibility when they completely drop the ball. I will absolutely be taking my business elsewhere in the future.
• JW

  james wetherington

  Dec 5, 2025
  1.0
  Female blonde Manager, was rude and condescending when I booked a reservation but had another reservation cheaper. When questioning about the rates I was talked down to. Then had another reservation cheaper issue with being told as long as my card had a Visa logo on it, it would be sufficient. I was extremely frustrated and they refused to honor my cheaper reservation. Then cancelled both citing “we are renting to you” I caught them doing something shady. The lady is very rude and I told her about herself!
• JD

  James Distefano

  Dec 3, 2025
  5.0
  I go to a small Enterprise facility in Lakeland, FL. It was the day before Thanksgiving. The facility was packed and the Enterprise employees handled the situations very good. People can be very short tempered and the Branch Manager was very cool under pressure. Shout out to Morgan MacMillan. She took care of me and must have answered a dozen questions from other people while helping me. It was a very good rental car experience.

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