Business Details
About
Used Car Dealer
Car Factory has been established since 1993 proudly serving and offering the public an easy way to purchase quality pre-owned vehicles.
Location
Car Factory Outlet West Palm
3520 S. Military Trail, Lake Worth, FL
33463, United States
Hours
Reviews
4.5
1,645 reviews
5 stars
1,438
4 stars21
3 stars5
2 stars10
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Juan Carlos, Gaby, and Handrol, highlighting their patience and dedication.
Sales Experience
Several reviews noted a smooth and enjoyable car-buying process, with customers feeling supported and well-informed throughout.
Service Issues
A number of customers reported problems with service, including unfulfilled promises regarding warranties and poor communication after the sale.
Mixed Reviews
While some customers had excellent experiences, others expressed frustration with deceptive practices and unprofessional behavior from certain staff.
Recommendations
Despite some negative feedback, many customers recommended the dealership, particularly praising specific salespeople for their assistance.
- PCPypo Candi3 days ago5.0I was so happy with the service lis was gave to my uncle for the suburban we bought at the car factory in West Palm Beach she was so nice she made for the costume service , thanks to you lis I really appreciate you keep it up good job ..
- PFPatrick Flowers5 days ago5.0Juan Carlos provided outstanding service! I walked in today full of dreams and hopes, and he truly helped make them a reality. I left with the car I wanted and a solid plan. They work with you—just come with what you have, and they’ll find a way to help. The atmosphere is very positive, and the coffee is great too. Highly recommend, 10/10!
- JBJhainae BoydNov 8, 20255.0We had a very smooth experience with Liz's help. We were contacted within minutes of inquiring about a vehicle and were to view, test drive and purchase said vehicle all within the same day. Liz was incredibly nice and answered all our questions. The vehicle was in amazing condition and i love my purchase.
- NRNorvelis RamirezNov 5, 20251.0Bueno tengo un amigo k fue lo atendieron muy bien regreso a los dos días xon el carro pork presento problemas,le dijeron k se lo hiban a cambiar y empezaron a darle jarabe y jarabe,lo último k supe fue k entrego el carro y no quisieron devolver el dinero de la entrada k dio,son tristes estas cosas pork los estan promocionando xon tremendas opiniones y al final no es justo k engañen a su propia gente
- HMhallymah mohamedNov 2, 20251.0Purchased a 2021 Chevy Equinox from this dealership on 09/29/2025. Two days later the tire pressure sensor failed. The manager Leo and Gabriella verbally confirmed a 1-year warranty at signing, but the dealership has refused to honor it and has given me repeated runaround instead of repairing the safety issue. I’ve made multiple visits and calls with no resolution. I am filing complaints with the Florida DMV and Attorney General. I do not recommend this dealer based on my experience
Frequently Asked Questions About Car Factory Outlet West Palm
What types of vehicles does Car Factory Outlet West Palm specialize in?
Car Factory Outlet West Palm specializes in quality pre-owned vehicles, offering an easy way to purchase them since 1993.
Where is Car Factory Outlet West Palm located?
It is located at 3520 S. Military Trail, Lake Worth, FL 33463, United States.
What are the operating hours of Car Factory Outlet West Palm?
The dealership is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Does Car Factory Outlet West Palm offer pickup and delivery services for their vehicles?
Yes, they offer in-store pickup and delivery services.
Which languages are supported at Car Factory Outlet West Palm?
The dealership supports both English and Spanish languages.
Can I find insurance services near Car Factory Outlet West Palm?
Yes, nearby insurance options include GoldenTrust Insurance and Direct Auto Insurance.
Are there any automotive repair services close to Car Factory Outlet West Palm?
Nearby automotive repair services include Car Match, Babbsco Auto Collision, Viatech Automotive Repair, and Top Gear Auto.
Is there a convenient place for vehicle glass and window repairs near Car Factory Outlet West Palm?
Yes, Charlie's Auto Glass Installers and Tint Guy Window Tinting provide auto glass and window tinting services nearby.
Where can I find food options near Car Factory Outlet West Palm?
You can visit Panchi's Fast Food, a Venezuelan and Latin American restaurant, or El Rucon Food Truck, offering Mexican tacos near the dealership.
How can nearby businesses help me during my visit to Car Factory Outlet West Palm?
Nearby businesses such as UPS Access Point location offer convenient shipping services, and A Buy Sell Trade provides shopping options, enhancing your visit experience.