Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Lake Wales, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lake Wales location today.
Location
Hours
Reviews
4.2
292 reviews
5 stars
202
4 stars
33
3 stars
12
2 stars
7
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jose and Eric for their exceptional service.
Vehicle Condition
Several reviews highlighted issues with vehicle maintenance, including cars with low oil levels, damaged vehicles, and cleanliness concerns.
Reservation Issues
Customers frequently reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding bookings.
Overall Experience
While some customers had positive experiences, others expressed frustration with service delays and management responsiveness, indicating inconsistency in overall satisfaction.
Efficiency
Some reviews noted quick and efficient service, especially in the rental process, but others experienced significant delays and disorganization.
- TDTreenaNicki DiamondPrincessOct 14, 20251.0Not a good experience. I have been using Enterprise since living in Miami, Ohio, Alabama, etc. I did not have an issue until I got to this location. I returned the vehicle like I normally do, let me add, As a guy, whose vehicle has been in and out the shop, I had been using them for years. Then two hours later I got a call...that I returned the vehicle damaged!?! Which I did not. Totally false. I will say beware and be very aware. It's sad how people will try to do you these days.
- JSJohn SmithSep 19, 20255.0My spot
- JOJoseph ObermeyerSep 14, 20255.0My need for a car was unexpected and immediate. Enterprise was there to serve and provided a suitable car. I rented it for a week but had to revise my schedule twice. The Enterprise Web site was amazingly easy to use and accommodate my needs.
- DBDavid BellvilleSep 9, 20251.0I rent hundreds of cars from Enterprise every year, and this was by far one of the worst experiences. After being given a car at MCO with a nail in the tire and an “oil level low” warning, I came to the Lake Wales branch for a replacement. No cars were ready, and I had to wait 45 minutes just to get another vehicle. The replacement car also had the “oil level low” light on, the bumper was coming loose, and something underneath was dragging (see photos). Staff seemed more focused on answering phones than helping customers standing at the counter. I explained everything to the branch manager, but she didn’t seem to care. Because of the poor service and unsafe vehicles, I lost several days of my vacation. This location was frustrating, disappointing, and unacceptable.
- THTerry HicksSep 3, 20255.0I was pleased with the service and professionalism.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Lake Wales, FL?
Enterprise Rent-A-Car is located at 21450 Hwy 27, Lake Wales, FL 33859.
What are the operating hours for Enterprise Rent-A-Car in Lake Wales?
Enterprise Rent-A-Car in Lake Wales is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of rental vehicles does Enterprise Rent-A-Car in Lake Wales offer?
They offer a wide range of vehicles including cars, vans, luxury cars, and flexible rental options suitable for errands or weekend getaways.
Does Enterprise Rent-A-Car in Lake Wales offer airport pick-up services?
Yes, they provide airport pick-up services for customer convenience.
Which payment options are accepted at Enterprise Rent-A-Car in Lake Wales?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Are there any discounts available for active military members at this Enterprise location?
Yes, Enterprise Rent-A-Car in Lake Wales offers discounts for active military members.
What nearby car rental agencies are located near Enterprise Rent-A-Car in Lake Wales?
Nearby car rental agencies include Hertz Rent A Car and Hertz Car Rental - Lake Wales - US Highway, offering additional rental options for customers.
What restaurants are near Enterprise Rent-A-Car where customers could dine before or after their rental?
Sizzling Grill, an American and seafood restaurant, is located near Enterprise Rent-A-Car, making it a great spot for dining before or after your rental experience.
Are there any hotels or inns close to Enterprise Rent-A-Car for travelers needing accommodation?
Yes, Green Gables Inn is a nearby hotel and resort where customers can stay during their visit to Lake Wales.
How can nearby automotive services be useful for Enterprise Rent-A-Car customers?
Nearby automotive dealers and repair shops such as Huston Cadillac, Weikert Ford Inc, and Sorensen & Schade Chevrolet can assist customers with vehicle maintenance or purchases while renting or after returning a rental car.