Enterprise Rent-A-Car

4.2
292 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Lake Wales, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lake Wales location today.

Location

Enterprise Rent-A-Car
21450 Hwy 27, Lake Wales, FL
33859, United States

Hours

Reviews

4.2
292 reviews
5 stars
202
4 stars
33
3 stars
12
2 stars
7
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jose and Eric for their exceptional service.

Vehicle Condition

Several reviews highlighted issues with vehicle maintenance, including cars with low oil levels, damaged vehicles, and cleanliness concerns.

Reservation Issues

Customers frequently reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding bookings.

Overall Experience

While some customers had positive experiences, others expressed frustration with service delays and management responsiveness, indicating inconsistency in overall satisfaction.

Efficiency

Some reviews noted quick and efficient service, especially in the rental process, but others experienced significant delays and disorganization.
  • TD
    TreenaNicki DiamondPrincess
    Oct 14, 2025
    1.0
    Not a good experience. I have been using Enterprise since living in Miami, Ohio, Alabama, etc. I did not have an issue until I got to this location. I returned the vehicle like I normally do, let me add, As a guy, whose vehicle has been in and out the shop, I had been using them for years. Then two hours later I got a call...that I returned the vehicle damaged!?! Which I did not. Totally false. I will say beware and be very aware. It's sad how people will try to do you these days.
  • JS
    John Smith
    Sep 19, 2025
    5.0
    My spot
  • JO
    Joseph Obermeyer
    Sep 14, 2025
    5.0
    My need for a car was unexpected and immediate. Enterprise was there to serve and provided a suitable car. I rented it for a week but had to revise my schedule twice. The Enterprise Web site was amazingly easy to use and accommodate my needs.
  • DB
    David Bellville
    Sep 9, 2025
    1.0
    I rent hundreds of cars from Enterprise every year, and this was by far one of the worst experiences. After being given a car at MCO with a nail in the tire and an “oil level low” warning, I came to the Lake Wales branch for a replacement. No cars were ready, and I had to wait 45 minutes just to get another vehicle. The replacement car also had the “oil level low” light on, the bumper was coming loose, and something underneath was dragging (see photos). Staff seemed more focused on answering phones than helping customers standing at the counter. I explained everything to the branch manager, but she didn’t seem to care. Because of the poor service and unsafe vehicles, I lost several days of my vacation. This location was frustrating, disappointing, and unacceptable.
  • TH
    Terry Hicks
    Sep 3, 2025
    5.0
    I was pleased with the service and professionalism.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Lake Wales, FL?

Enterprise Rent-A-Car is located at 21450 Hwy 27, Lake Wales, FL 33859.

What are the operating hours for Enterprise Rent-A-Car in Lake Wales?

Enterprise Rent-A-Car in Lake Wales is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.