National Car Rental

Reviews

• JF

  Jonathan Fox

  Feb 24, 2026
  5.0
  Outstanding customer service experience with the National location at Key West airport. We were stranded with flights canceled due to the storm in the Northeast and no prospect of rebooking until about 5 days later, so we decided to see if we could extend our rental and return it to Providence, RI. Customer service over the phone was unable to complete the modification and suggested that we go to the airport counter. Both team members were friendly and immensely helpful. Not only were they able to modify the length and return location, they got us an extremely good rate (half of what the phone call center was quoting us). All while expertly managing the long line of other customers, many of whom were stuck/stranded too. I can't thank them enough for making it possible to get home and helping so professionally.
• CF

  Craig Forgash

  Feb 23, 2026
  5.0
  National is just flat-out the best. Never been easier to rent or return a car! Key West is notorious for long rental lines but the staff is super friendly and the staff who work the lot are the absolute best!
• LG

  Letti Garcia

  Feb 17, 2026
  5.0
  The agents Were great Michael and Pedro made the process so easy. I felt really safe in this car.
• AB

  Anthony Bonanzino

  Jan 31, 2026
  5.0
  Nice experience in Key West. It has been a long time since I had to go to a counter, but the National associate was friendly and efficient in a very chaotic environment!
• TW

  Theresa Wagner

  Jan 25, 2026
  4.0
  Easy pickup…once we found the right person. The signage at the Key West airport is really bad. Just dumps you out into a different company’s rental lot, was hard to find the National one. Upon finding that, no obvious desk or kiosk. Once we found the right person, everything was good and customer service was great. (It shouldn’t be that confusing at a small airport though.)

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