Service Issues
Multiple customers reported problems with reservations not being honored, leading to significant delays and inconvenience.
Customer Service
While some staff received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of communication.
Vehicle Availability
Customers frequently noted a lack of available vehicles despite having made reservations, causing frustration and delays.
Positive Experiences
Several reviews highlighted excellent customer service from specific staff members, with some customers expressing a desire to return due to positive interactions.
Fees and Charges
Customers expressed dissatisfaction with additional fees, particularly the toll convenience fee, which was seen as excessive.