Enterprise Rent-A-Car

4.1
192 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Renting a car at Key West International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Key West International Airport today.

Location

Enterprise Rent-A-Car
3491 S Roosevelt Blvd, Key West, FL
33040, United States

Hours

Reviews

4.1
192 reviews
5 stars
135
4 stars
12
3 stars
7
2 stars
6
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Jessie, Rico, and Gabby for their exceptional service.

Efficiency

Several reviews highlighted issues with long wait times for car pickup, with some customers experiencing delays of over 90 minutes, indicating a need for improved staffing and processes.

Vehicle Quality

Customers generally reported satisfaction with the cleanliness and condition of the vehicles, although there were some complaints about receiving different cars than reserved.

Reservation Issues

Multiple customers expressed frustration over reservations not being honored or cars not being available despite prior bookings, leading to dissatisfaction.

Overall Experience

While many customers had positive experiences, there were notable instances of poor service and long wait times that detracted from the overall impression of the rental process.
  • AK
    Ann Kinch
    Nov 15, 2025
    5.0
    Clean vehicle delivered by a friendly, proficient staff. I would use them again!
  • PR
    Payton Redding
    Nov 1, 2025
    5.0
    My Fiance and I had a great experience with them! Easy to find a car, no hidden fees. Pick up and drop off was simple and easy. Definitely will use again!
  • CS
    christopher Susko
    Oct 27, 2025
    5.0
    Jessie was a complete pleasure to work with, she got us out and into our car within minutes. Definatly will be back due to her excelent customer service in Key West!
  • MS
    Marie Smith
    Oct 19, 2025
    4.0
    Nice customer service and nice mini van although I reserved a smaller car.
  • KH
    Kalie Heaton
    Oct 16, 2025
    1.0
    Very disappointed! I've been a customer for decades. I booked a car online the night before due to a sick kid at home. I was in the Uber to come get the car when they called to tell me they didn't have a car for me. I told them the circumstances and that I was able to book and pay for a vehicle. They pretty much said "too bad, so sad"... so I still drove over there prepared to use another company. I checked in at the enterprise counter and he handed me a key. He really didn't say anything, didn't walk around the car, didn't check the car, no real anything. The windshield was cracked, but I didn't feel like I could say anything. I was not used to this lack of care. Pretty disappointed.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Key West?

Enterprise Rent-A-Car is located at 3491 S Roosevelt Blvd, Key West, FL 33040, US.

What are the operating hours of Enterprise Rent-A-Car at Key West International Airport?

Enterprise Rent-A-Car is open daily from 8:00 AM to 10:00 PM.