Enterprise Rent-A-Car

4.1
202 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Renting a car at Key West International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Key West International Airport today.

Location

Enterprise Rent-A-Car
3491 S Roosevelt Blvd, Key West, FL
33040, United States

Hours

Reviews

4.1
202 reviews
5 stars
143
4 stars
12
3 stars
7
2 stars
6
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individuals like Jessie, Rico, and Gabby for their exceptional service.

Vehicle Quality

Customers consistently noted that the vehicles were clean, well-maintained, and met their needs, with some receiving upgrades.

Efficiency Issues

Several reviews mentioned long wait times for vehicle pickup, particularly during busy periods, indicating potential understaffing or operational inefficiencies.

Reservation Problems

A few customers experienced issues with reservations not being honored or vehicles not being available despite prior bookings.
  • PP
    Philip Passalacqua
    2 days ago
    5.0
    had an excellent experience with Enterprise, thanks to Jessie! From start to finish, Jessie was professional, friendly, and incredibly helpful. They made the entire rental process smooth and stress-free, taking the time to explain everything clearly and making sure I had exactly what I needed.
  • BM
    Brady Metz
    3 days ago
    5.0
    I want to sincerely thank the team at Enterprise in Key West for truly saving the day during a very stressful travel situation. We had originally made a reservation with another rental company, but upon arriving just 10 minutes past our expected arrival time, we were told the counter was closed and that our vehicle was not available—leaving us with no options or solutions. With three children and a planned drive to Marathon, we were suddenly facing the possibility of being stranded in Key West. The Enterprise team immediately stepped in and helped us find a solution. Although it required renting two separate vehicles and did cost more than we had originally planned, the staff was exceptionally helpful, understanding, and professional throughout the entire process. They were empathetic to our situation, patient with our concerns, and focused on helping us get back on track. The vehicles were in excellent condition—clean, comfortable, and reliable—which made a long and stressful evening much easier. In hindsight, while Enterprise may have been slightly more expensive upfront, the level of service, reliability, and peace of mind they provided was well worth it. I truly wish I had booked with them from the start instead of trying to save a few dollars elsewhere. Lesson learned. Thank you again to the Enterprise Key West team for outstanding customer service when it mattered most.
  • MH
    Marcus H
    4 days ago
    1.0
    Was driving up to Miami airport and as a fun finish to our trip we rented a big truck. Guy at the counter just said we don’t have a truck and gave me a shitty Japanese car. No apology.
  • DL
    Dan Levesque
    Jan 2, 2026
    1.0
    Their reservations are lies! We made reservations months in advance, but they don’t have any cars available. There are at least 7-8 customers here who all booked cars but didn’t get any. So our entire trip is ruined. Why do you make reservations for cars that don’t exist?
  • MS
    Max Seltzer
    Jan 1, 2026
    5.0
    Super helpful staff. Was able to give me a credit for issues I had when driving the car

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Key West?

Enterprise Rent-A-Car is located at 3491 S Roosevelt Blvd, Key West, FL 33040, US.

What are the operating hours of Enterprise Rent-A-Car at Key West International Airport?

Enterprise Rent-A-Car is open daily from 8:00 AM to 10:00 PM.