Enterprise Rent-A-Car

Reviews

• RS

  Ruth Silverman

  Dec 31, 2025
  1.0
  Wow- an abysmal customer service experience. They didn’t have a car available. I understand, it’s a busy holiday weekend. What most irritates me is the lack of customer service surrounding not having a car. When I called to ask for an update the front desk said I can make other arrangements and that was that. No offer to reach out to other locations or assist me. Never received a call to let me know a car wouldn’t be available that day at all. Called in the morning and was told they were 20+ reservations behind because of rental extensions, and that’s just the way it is- try a different location. I have to call that location to confirm though, that’s my job not theirs, per the person I spoke with. When I asked about a discount for the inconvenience-no sorry because you’ll be transferring to another Enterprise location. Sir, I picked this location because it was the closest, I don’t want to be moving locations! Your job is to help in these circumstances not shrug and just say it is what it is. We called the other location they recommended- they wouldn’t have a car for a week! We ended up switching to Budget who could get us a car that same day. I come often to Jupiter and will never rent from Enterprise again. Fleet management issues combined with lackadaisical customer service have let to an awful experience taking hours of my time to manage on vacation.
• DP

  don pray

  Dec 30, 2025
  5.0
  Awesome service by Coby, Amber and Peter at this Jupiter location for a week long rental during Christmas Holiday 2025. Price was very competitive and the 2025 VW Atlas SE was great for family trips. Decided to rent in Jupiter location versus PBI airport and it was a good decision. Would highly recommend this this location and their staff.
• BW

  Brandon Wilson

  Dec 23, 2025
  1.0
  Incompetence doesn’t even begin to describe this place. Look at all the 1 star reviews. It is consistent in the fact that they LIE to your face, they never have the vehicle you rented, and then they never have a solution or even attempt to help you . They ruin peoples vacations and throw them to the wolves to figure it out because of how incompetent they are. There is zero accountability , there is no management or corporate management to even contact because they won’t return communication. They will comment on this post with a link that takes you to more incompetent people and waste more of your time. I wish enterprise nothing but the worst and especially this location.
• JW

  John Wittgenstein

  Dec 22, 2025
  1.0
  Horrible service, lied about their availability, incredibly rude interaction. It always amazes me when you go to a business and they seem both irritated and annoyed that you're there for their business. The lowest spot was Albert, the employee who helped us, he feels like the opposite of whatever customer retention is.
• RR

  Rodrigo

  Dec 20, 2025
  1.0
  Made a reservation for a vehicle here about 6 months ago and they called me an hour before pickup to let me know that they would not be able to give me a vehicle. The manager Coby the manager will lie to you and tell you that he will call you back when one comes in. Not only did they not call me back but they wouldn't answer my call. These people could care less if they're ruining your vacation plans.

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