SIXT Car Rental - Jacksonville International Airport (JAX)

Reviews

• CB

  Curt Breiwa

  3 days ago
  4.0
  Lines seem to be long every time I go there. Multiple stations available but not staffed. They are also covering the Budget rental desk so you can end up waiting 30 - 40 minutes in line before getting service. The agents however, were very nice and efficient when you finally get through the line.
• TT

  Tom Tom

  5 days ago
  5.0
  This was one the best experiences I've had at any rental car company. I recommend renting from here. The app is good too, pretty easy to use.
• TG

  Tara Gates

  Apr 7, 2026
  1.0
  I’ve generally had positive experiences renting vehicles, which makes this situation especially disappointing. During a recent rental, the vehicle displayed a critical safety warning instructing me to “Stop safely – 12V battery critical charging fault.” This is not a minor alert — it indicates a failure of the charging system and risk of sudden loss of power. I did exactly what any driver should: Pulled over immediately Reported the issue Coordinated a replacement vehicle Now, months later, I’ve received a $763 charge — not for damage — but for towing the vehicle that broke down due to that failure, along with threats of collections. To be clear: There was no accident No damage caused The vehicle was taken out of service due to a mechanical issue Passing along costs associated with a vehicle malfunction and safety-related failure raises serious concerns. Sharing this as a reminder to: Document everything during rentals Understand how charges are being applied Advocate for fair treatment when something doesn’t align I’m hopeful this will be resolved appropriately, but transparency matters — especially when safety is involved. #CustomerExperience #ConsumerRights #TravelIndustry #CarRental #RiskManagement #Accountability #BusinessEthics #CustomerService #Operations #Transparency #Sixt
• AR

  Andrew Rivera

  Mar 27, 2026
  1.0
  I would give it 0 stars if I could. My incoming flight got delayed and I didn’t arrive until after their hours of operations, totally understandable not in Sixt. However, before I boarded my flight I had called in over if there was after hour pick up or anything I could do. I was told there would be someone at 7am when the branch opens to help me out. I got here at 7:02am and there was no one, that’s fine I get it. It is now 8am and there is still no one here to help. One of the worst experiences I have ever had. Would not recommend.
• AA

  Ahmad Alakashi

  Mar 24, 2026
  1.0
  I rented a vehicle from Sixt at Jacksonville Airport and returned it to Miami Airport less than 24 hours later. Upon return in Miami, a Sixt employee performed a walk-around inspection of the vehicle and did not identify or document any damage. I was thanked for returning the vehicle in good condition and left under the impression that there were no issues. Approximately three weeks later, I received a damage claim for. The alleged damage is extremely minor and was not visible during either pickup or return inspections. According to Sixt, the damage was later identified through an automated scanning system after the vehicle was returned. The issue is that there was no equivalent automated scan performed at the time of pickup. As a result, there is no objective baseline establishing the condition of the vehicle when it was released to me. A post-rental scan alone does not establish when the damage occurred or whether it existed prior to my rental. Additionally, the damage was not identified during the in-person return inspection conducted by Sixt’s own employee, which raises further concerns about its visibility and timing.