Hanania Acura of Orange Park

Reviews

• MD

  Majd Daoud

  3 days ago
  5.0
  Had an excellent experience working with Nadi (GM) and Andrew (sales). From the moment we walked in, they were welcoming, professional, and genuinely easy to work with. Andrew was patient and answered all our questions, and Nadi made sure everything went smoothly. They worked with us to get an ADX at a great price, and the whole process felt straightforward and stress-free. Highly recommend buying from their dealership!
• IS

  Isaac Soto

  Apr 11, 2026
  5.0
  I recently purchased a cargo van for my business and let me tell you , Justin’s customer was absolutely outstanding and the way he carries himself with integrity and respect earned himself a loyal client . I’m all about my experiences when I walk in to the dealership and Justin overachieved those expectations and I highly recommend him for your next vehicle purchase . Will be returning again thank you again Justin ! 🙏🏽
• KD

  Kim Denise

  Apr 6, 2026
  5.0
  I had an excellent experience working with Aaron at Hanania Acura of Orange Park. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle—not just making a sale. Aaron took the time to answer all of my questions, explain my options clearly, and made sure I felt comfortable throughout the entire process. He was patient, never pushy, and really listened to what I was looking for. That made a big difference. The whole experience was very smooth, which isn’t always the case when buying a car. If you’re looking for someone who is honest, attentive, and easy to work with, I highly recommend asking for Aaron. This dealership really works to make sure you’re satisfied.
• TB

  Tom Beck

  Apr 3, 2026
  5.0
  My wife and I recently purchased a new vehicle, and I can’t say enough good things about the team that helped us. If you’re looking for a stress-free, professional, and actually enjoyable car-buying process, this is the place to go. From start to finish, Sales Representative Aaron Simpson and Executive General Manager Nadi Malek were absolutely amazing. They didn't just sell us a car, they ensured we found the right car for our needs & price without any of the typical "dealership pressure." Aaron Simpson (Sales Rep): Aaron is top-tier. He’s incredibly knowledgeable and patient. He went above and beyond to answer every question we had & listened intensely. He made the entire walkthrough and test drive feel like I was chatting with a friend who happens to be an expert on cars. Nadi Malek (Executive General Manager): Having an Executive GM who is as involved and approachable as Nadi makes a world of difference. He ensured the deal was fair and that the entire process moved smoothly. It’s clear he leads by example, and this shows in the quality of service provided by his whole staff. My wife & I are thrilled with our new vehicle and even more thrilled with the service we received. Aaron and Nadi are a powerhouse team—keep doing exactly what you’re doing! I’ll definitely be recommending them to all my friends and family.
• AB

  AllThings Bi

  Mar 20, 2026
  2.0
  I hate having to leave bad reviews but this I find necessary. I've not had my vehicle a yr yet and already having issues. While I love the vehicle & understand they're big computers, I have not been pleased this this dealership & at this point looking to go to another Acura, or completely trade the car. A lot of money was spent in this dealership & I am a "VIP" member, but let me be the first to tell you, that means nothing at this dealership. If you're looking for luxury service, you're not going to find it here. I recently brought my car in after being stuck at a red light because my car completely malfunctioned & would not let me drive, turn it off or do anything. I immediately called into the the dealership to see what this could be as I was actively holding up traffic- I was told, " I don't know" & for me to call Acura to get it towed there. After about 10 minutes at the red light, I was able to reset my vehicle & drive safely. I pulled into Acura service center, where there was only 1 service employee, no managers & no technicians available (5:15 p.m), i reiterated what happened with my car after waiting for the one technician to single handedly handle the other customers. It was clear she was depleted but unfortunately, that's not on me- my issue was important TO ME. As I googled potential reasons this could happen- WITH MY CHILDREN IN THE CAR. I let her know it said a protection recall/break issue. She let me know she couldn't help me until Monday- (it is FRIDAY), I asked, "then what is Acura going to do about that", she told me the dealership was out of loners due to so many cars being serviced. Advised me to not listen to Google & try to be safe until Monday. I informed I was headed out of town ( Saturday) & would now be inconvenienced to find another car because who's going to drive out of town when they just got stuck locally. And AGAIN, this is "VIP" treatment. My car is a 2025- too soon to be going through this. There's no perks after purchasing your car! I will be looking into other options.for businesses that care about customer service.

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