Gerber Collision & Glass

Reviews

• DD

  Didi

  1 day ago
  5.0
  Walking into Gerber Collision & Glass, I was honestly nervous because I had to cover my repair out of pocket. From the moment I met Cameron, that feeling completely changed. She was not only professional, but incredibly reassuring—she took the time to walk me through everything and made sure I felt confident about the process. Cameron told me she would get the job done and get it done right—and she absolutely delivered. The entire team was welcoming, attentive, and genuinely kind. Every question I had was answered with patience, and I never felt rushed or dismissed. What really stood out was the level of care. You can tell this team takes pride in their work, and it shows in both the customer service and the final result. Choosing Gerber was one of the best decisions I could have made. If you’re looking for quality work and a team that truly has your back, ask for Cameron—you’ll be in great hands.
• DR

  Dawn Roessler

  Apr 13, 2026
  5.0
  Took my car in for body work. They were very honest and told me that my vehicle didn't require calibration. They could of easily lied to me but instead they were honest. I will refer customers to them for sure.
• JM

  John Mayer

  Apr 1, 2026
  5.0
  I had the roof and hood painted on my 20 year old Toyota Tacoma truck. All in all, Gerber did a great job - I am pleased with the outcome and would do business with them again. Jake (manager) was friendly and took the time to answer my questions and walk me through their process. Thanks Gerber team!
• JC

  jennifer clarno

  Dec 15, 2025
  5.0
  Awesome team and amazing work!
• GS

  Gina Seymore

  Jul 22, 2025
  1.0
  *****7/28/25 UPDATE***** We would like to provide an update on our recent review. We were contacted by Anthony, from Gerber’s marketing team, regarding our concerns. He promptly scheduled us to visit another location to rectify all of our issues. While we would not recommend using the Cassat Ave location, Gerber does back up their work and offers a lifetime warranty on their work should any issues arise. We are now satisfied with the work completed to our car. Thank you ! _______________________________________________________________ If you seek efficient and high-quality work, consider seeking services elsewhere or exploring different companies. After an accident, we filed a claim for damages and were advised by our insurance to take our vehicle to a specific shop for repairs. As a preferred vendor for our carrier, we anticipated minimal issues. However, our experience was different. From the initial drop-off, our service writer, Lisa, informed us that she was on her first day. Throughout the repair process, communication with Lisa was limited, and updates were limited to automatic notifications. After several weeks, we received a call indicating that our car was ready for pickup. Upon returning our rental, we proceeded to pick up my vehicle. Upon arrival, we requested a thorough inspection. During the walk-through, we discovered additional damage beyond what was present upon drop-off. These included a cracked windshield, multiple dents, red paint (my car is white), and misaligned door and fender. Lisa returned from her lunch break during our inspection. We expressed our concerns to her. Lisa suggested that PDR could remove the dents and buff out the red paint, and the technician could attempt to align the door and fender. Regarding the windshield crack, she attempted to claim that it was present upon drop-off. However, I retrieved photographs from the morning of the drop-off and presented them to her, demonstrating that the crack was absent. She then advised me to contact my insurance to utilize a windshield replacement. I promptly declined, as the crack occurred while the vehicle was in their possession, and it was evident that it was caused during the removal or reinstallation of my fender. I reiterated all of our concerns before leaving the vehicle with them once again. A few days later, we received a call informing us that the car was ready. We returned our rental and proceeded to pick it up. Lisa brought out our car for inspection. We walked around to ensure that all the agreed-upon repairs had been completed. The windshield was replaced, and the dents were removed. However, the fender and door alignment was still not corrected, and additional dents were also made on my car. Furthermore, the red paint was still present. When we raised these concerns, Lisa denied that we had ever discussed the alignment or the red paint. She then explained that since the fender was an aftermarket component, it would never have the OEM alignment. She offered to leave our car for a third time to address these issues. Regrettably, due to the overall unsatisfactory experience with the repair shop, we have decided to take our car to another location to address the door/fender alignment, the additional dents, and the red paint overspray. It is an understatement to say that we are deeply disappointed and frustrated with the situation. We strongly advise other customers to seek repairs elsewhere for any vehicle issues!!!

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