Safelite AutoGlass

Reviews

• ET

  Evelyn Turner

  4 days ago
  5.0
  Excellent service and flawless work. Starting with the ease of initiating a claim to having the repair done, Safelite facilitated the process and we are highly satisfied with the services rendered. We would definitely use them again.
• MH

  Michael Hodgkin

  Jan 3, 2026
  1.0
  Why does a $1000 windshield Crack in 2 days and all they can offer is buy a new one. Cheap product at high price and absolutely no customer service. Thanks allot Safelite I have 8 cars there may be another windshield. But your product and customer service determines i must find a company that backs there product. I paid for the best even add on's cause I thought i was getting the best. Well tough luck sucker! Buy another......RUN FROM THIS COMPANY!!!@@@HELPING SOMEONE GET WHAT THEY PAID FOR....LOL
• WH

  William Heitzenrater

  Dec 31, 2025
  1.0
  This entire chip repair offer is a scam and bait and switch!! Website gives examples of typical repair finished products my experience blest a bigger scar than before!! And their warranty of applying cost to full repair locks you to them at the hip since their cost is $100-?150 more than their competitors! So to break even you have to spend $100 more to save the $180 that you paid for the chip fix!! Which was worse than before they started!!
• NJ

  Nicole Jones

  Dec 30, 2025
  1.0
  I am beyond frustrated with Safelite and how poorly this situation was handled from start to finish. Safelite replaced my windshield in 2019 or 2020. In May 2025, I noticed a leak during rain on the driver’s side where the windshield meets the headliner. I’m an international student and am only home 1–2 times a year, so this wasn’t something I could immediately address. When I did, Safelite performed a leak test on July 22, 2025 and confirmed the windshield was leaking. They took responsibility and replaced the windshield in early August. Because the leak went on for some time, it caused damage to my headliner. After confirming the leak, the manager at the St. Augustine location explicitly told me IN PERSON to get an estimate from an auto body shop so Safelite could cover the damage. I did exactly that and handed him the estimate at my windshield replacement appointment. He told me he would submit it to corporate for approval and that I would be contacted with next steps. I was never called. After weeks of no follow-up, my dad attempted to help while I was back in school overseas. He was bounced between locations, and told to go to Jacksonville because that was the original service location. Due to my dad’s back surgery and recovery, this was delayed, but when I returned home in December, I went to the Jacksonville location myself. That’s when I was told that the St. Augustine manager now claims he “never said” the headliner would be covered — directly contradicting what he told me and the reason I was instructed to get an estimate in the first place. The lack of communication, accountability, and consistency is unacceptable. I was given false assurances, ignored, and then effectively gaslit when I tried to resolve the issue. This has been an exhausting and incredibly disappointing experience. I would strongly caution anyone against trusting Safelite’s word when it comes to follow-through or damage claims.
• AD

  Amber Doyle

  Dec 22, 2025
  4.0
  The service was absolutely wonderful. Of course unfortunate that I needed it but they made the best of it. My tech Julio, did an azimf job replacing the window, even cleaned the glass from all over my car, and got the duct tape residue off where I had to tape the window up. He texted me throughout the day to keep me inform when he would be arriving. Safelite sent reminders as well, which were very helpful. The price was... eh. But I appreciate them being able to come out to my location.

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