Business Details
About
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Why should you buy from Randy Marion Cadillac of Jacksonville? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in North Florida. Visit us today to discover why we have the best reputation in the JACKSONVILLE and surrounding areas.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Randy Marion Cadillac of Jacksonville
4700 Southside Boulevard, Jacksonville, FL
32216, United States
Hours
Reviews
4.6
1,032 reviews
5 stars
899
4 stars
23
3 stars6
2 stars10
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by sales representatives like Jesse, Tommy, and Devalle, highlighting their professionalism and attentiveness.
Sales Experience
Several reviews noted a smooth and enjoyable car buying process, with many customers expressing satisfaction with the transparency and lack of pressure during negotiations.
Management Issues
Multiple customers reported negative experiences with management, citing rudeness and a lack of support, which detracted from their overall experience.
Service Quality
There were complaints about the service department's performance, including misdiagnoses and poor follow-up on repairs, leading to dissatisfaction among some customers.
Pricing Transparency
Several reviews mentioned issues with hidden fees and a lack of upfront pricing information, leading to feelings of distrust among potential buyers.
- DCDanielle Currie1 day ago5.0Tom McBride was absolutely incredible to work with. From start to finish, he made the entire Escalade buying experience seamless, stress-free, and genuinely enjoyable. He was knowledgeable without being pushy, incredibly responsive, and took the time to make sure every detail was handled perfectly. Tom made what can often feel like an overwhelming process feel easy and exciting. I felt confident, taken care of, and truly appreciated as a customer. If you’re looking for someone who is professional, honest, and a pleasure to work with, Tom is your guy. Highly recommend! And I love my new car!
- CCCrystal CainDec 26, 20251.0Very difficult to get routed to the correct person for help. ( even management pushes you off) Once you land in the right place it’s even more difficult to get answers without a run around. Not the type of place to do business with.
- MSMegan ScottDec 14, 20255.0Shawn Spencer took incredible care of us! Picked up our vehicle, left a loaner, and got the car all updated on recalls and maintenance. The car came back fresh and clean! There is nothing like great customer service and they nailed it!
- RHRenato Abu HanaDec 5, 20255.0I bought my 2026 Cadillac from Randy Marion Cadillac, and Jesse was outstanding. Super honest, knowledgeable, and efficient — gave me a great deal wand helped me even after the sale with setup, and questions about the car. Exceptional customer service. Highly recommend asking for Jesse!
- JJJ JDec 1, 20251.0Great sales folks but less than stellar finance experience. Additional third party warranty added that we did not want, refused to cancel, resulting in consumer financial harm of 5K. Had to sign deal three times, distracting tactics. Will not revisit this dealer to purchase another vehicle.
Frequently Asked Questions About Randy Marion Cadillac of Jacksonville
What are the operating hours of Randy Marion Cadillac of Jacksonville?
Randy Marion Cadillac of Jacksonville is open Monday to Friday from 8:30 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and closed on Sundays.
Where is Randy Marion Cadillac of Jacksonville located?
It is located at 4700 Southside Boulevard, Jacksonville, FL 32216, United States.
What types of services does Randy Marion Cadillac of Jacksonville offer?
They offer a wide range of services including car sales (new and used Cadillacs), car leasing, auto accessories, car financing and loans, vehicle service and repair, car washes, and oil changes.
Is Randy Marion Cadillac of Jacksonville accessible and inclusive to all customers?
Yes, the dealership is wheelchair accessible and welcomes LGBTQ customers. It is also veteran-owned.
Does Randy Marion Cadillac of Jacksonville accept different payment methods?
Yes, they accept payments via check, debit card, and mobile NFC payments.
Does Randy Marion Cadillac of Jacksonville provide vehicle delivery service?
Yes, they offer vehicle delivery services to their customers.
Are there nearby automotive service centers associated with Randy Marion Cadillac of Jacksonville?
Yes, the Randy Marion Cadillac Service Department and Randy Marion Collision Center are nearby locations offering automotive repair and body shop services.
If I need a rental car while visiting Randy Marion Cadillac of Jacksonville, where can I find one nearby?
Enterprise Rent-A-Car is located nearby, providing convenient car rental services for customers visiting the dealership.
Are there other car dealerships close to Randy Marion Cadillac of Jacksonville?
Yes, nearby dealerships include Claude Nolan Cadillac, Key Hyundai, Key Buick GMC, Key Audi, and Moke America Jacksonville offering a variety of automotive options.
What nearby amenities could I visit after a trip to Randy Marion Cadillac of Jacksonville?
You might consider visiting The LASIK Vision Institute, Metabolic Southside for health services, or The Registry At Windsor Parke park for leisure and relaxation.