Randy Marion Cadillac of Jacksonville

Reviews

• BM

  Brad McGuirt

  1 day ago
  5.0
  Great people from Top down! Catherine was great to work with. This dealership is hands down one of the best run.
• TG

  Taylor Gordon

  Feb 21, 2026
  1.0
  Buyer Beware! Sold us an absolute lemon that now requires over $5000 of work in less than 6 months of ownership and now they won't return calls or emails.
• RJ

  Robert Elbert, Jr.

  Feb 13, 2026
  1.0
  I scheduled an appointment with a salesman last week to purchase a new 2026 Cadillac CT5. I provided him with the VIN, and he told me it had only 12 miles on it. He also told me that he pulled the keys so that no one else would get the vehicle. Well, I showed up yesterday, and the salesman tried to pass off another vehicle as the one I requested. The vehicle had 1500 miles on it, and when I requested to see the original one I inquired about, he told me it was also a loaner and was not even on the lot. I will NEVER do business with this dealership again. BEWARE of the old bait and switch from this dealership.
• JJ

  Jeff Joiner

  Feb 12, 2026
  1.0
  Spent all day making a deal over the phone on a vehicle then drove an hour to hold up my end of the bargain. Drove the vehicle and agreed we would take it only for them to make up a story about selling it to someone else on my way down unless I could come up with another $500. Shady business that you would expect from a small used car lot not a large Cadillac dealer. Buyer beware. I hope to make that stunt cost them much more than $500.
• AA

  Andrew Alsobrook

  Feb 9, 2026
  1.0
  I had a very disappointing and unprofessional experience at Randy Marion Cadillac. I visited the dealership to have my vehicle appraised, but when I asked for a copy of the appraisal in writing, I was told it was for “internal use only.” As a potential buyer, that response made me very uneasy and left me questioning their transparency and business practices. Any reputable dealership should be willing to provide documentation to back up their evaluations, especially when discussing trade-ins or future purchases. Unfortunately, that wasn’t the case here. Based on my experience, I would strongly advise potential customers to proceed with caution. I can assure you I will not be doing business with this dealership in the future.