Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Jacksonville, FL!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
1,641 reviews
5 stars
747
4 stars
380
3 stars
237
2 stars
94
1 star
183
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times and unresponsive staff.
Cleanliness
Many reviews highlighted dirty bathrooms and showers, with some customers feeling uncomfortable using the facilities.
Staff Friendliness
Some employees received praise for their friendliness and helpfulness, creating a positive experience for certain customers.
Parking Issues
Customers noted limited parking availability and tight spaces, making it difficult for truck drivers to maneuver.
Facility Size
The location was described as small, leading to congestion and inadequate facilities for the number of customers.
- FFfelix fernandez5 days ago1.0Lazy people, no cleaning the bathroom
- NCnick coros5 days ago1.0BEWARE OF POTENTIAL ID THEFT. The safety tape over the card scanners is damaged on pump 8 at a minimum and they require people with a Holman WEX Fleet card to leave their card and state ID in the store if they want to pump gas. Holman is one of the largest providers of fleet fuel cards and work at every other station. This is asinine and seems like a massive liability issue at the minimum.
- JLJoseph Lawrence6 days ago5.0Nice staff and a good place for a fast visit
- JHJennifer HoytOct 7, 20251.0Whoever designed the diesel fuel island needs to be fired. This is not an ok or safe way for all of us to have to line up
- KSKelly SmithSep 24, 20251.0Really bad service or should I say NO service from the subway. Stood waiting like 10 minutes and no one came out. A guy went into the back and looked at me and another customer standing there. I left. If that’s what you call service I will not purchase anything. Not food nor fuel for my truck. Drivers don’t have time to be left standing unattended while the staff sits outback doing nothing. Pissed off!!!!
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services does Pilot Travel Center in Jacksonville, FL offer?
Pilot Travel Center offers gas, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and coffee. Amenities include CAT scales, laundry, and reserved parking.
Is the Pilot Travel Center open 24 hours?
Yes, the Pilot Travel Center in Jacksonville, FL is open 24 hours every day of the week.
Can anyone purchase a shower at this location?
Yes, anyone can purchase a shower at Pilot Travel Center locations.
How can I reserve parking or showers at this Pilot Travel Center?
You can use the Pilot app or visit https://pilotcompany.com/park to reserve parking. Showers can also be reserved as indicated in the app.
What payment methods are accepted at Pilot Travel Center Jacksonville?
The location accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, and Google Pay.
Does this Pilot Travel Center have a CAT scale?
Yes, all Pilot Travel Center locations, including the Jacksonville, FL location, have CAT scales available.
What nearby restaurants can I visit before or after my stop at Pilot Travel Center?
Nearby restaurants include Subway, Waffle House, Burger King, Arby's, McDonald's, and Godfather's Pizza Express, perfect for grabbing a meal before or after visiting the travel center.
Are there nearby lodging options close to the Pilot Travel Center?
Yes, nearby lodging options include Best Western Baldwin Inn, Red Roof Inn Baldwin, and Red Roof Inn, providing convenient accommodations for travelers.
Where can I get propane exchange services near Pilot Travel Center?
Blue Rhino Propane Exchange is located nearby, offering convenient propane exchange services close to the travel center.
Which competitors are near Pilot Travel Center in Jacksonville, FL?
Nearby competitors include TA Travel Center, Loves Travel Stops, Shell, Kangaroo Express, and Murphy USA, giving customers multiple fuel and convenience options.