Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Jacksonville, FL!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
1,918 reviews
5 stars
887
4 stars
420
3 stars
203
2 stars
103
1 star
305
What are people saying?
AI-generated from recent customer reviews
Parking Issues
Customers frequently reported that all parking spots are reserved or paid, making it difficult to find a place to park.
Towing Complaints
Numerous reviews highlighted aggressive towing practices, with drivers being towed even when they had valid parking permits.
Staff Attitude
Many customers expressed dissatisfaction with the staff's attitude, describing them as rude and unhelpful.
Cleanliness Concerns
While some noted clean showers and bathrooms, many others reported dirty conditions, particularly in the restrooms.
Service Delays
Customers experienced long wait times for showers and food service, leading to frustration.
- DADarcio Aguilera5 days ago1.0Long time waiting on showers , not very clean , service sucks
- PJPeya JacksonNov 14, 20251.0Stay away from this so-called parking center — it’s nothing but a damn trap. They tow your trailer the second you turn your back. First they demand some ridiculous “release fee” like it’s a ransom, and then they bury you in useless paperwork designed to waste your time.
- DBDylan BlackburnNov 13, 20253.0Seems this place made the local drivers angry by towing them even though they paid to park. I paid and i am sitting in my truck. Here comes some guy beating on my door telling me i need to go. Told him i will leave when i get my money back for paying to park here. He said the tow drivers coming, i said i got my gun loaded and ready for him. Its been 5 hours and no one has showed up. Im guessing he was a trucker dressed up as security or some one just wanting to cause problems. I set my load trap up just in case the guy thinks he was going to get something from my empty trailer. Other than that it seemed to be an okay pilot.
- MTMurat TasNov 10, 20251.0Even though there were only 8 people ahead of me, I waited exactly 4.5 hours for a shower. There are plenty of shower stalls, but they only allow the use of 2 of them; the others are left open and uncleaned. It's the most problematic Pilot facility I've ever seen. I hope I never have to come back here again.
- SAshalanda asheOct 25, 20255.0Wonderful customer service, especially Milnetta and Arianna, keep being awesome ladies, some of us truckers enjoy walking in being greeted with smiles and A hello, love it
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities does Pilot Travel Center in Jacksonville offer?
Pilot Travel Center in Jacksonville provides fuel including gas, diesel, DEF, and EV charging, clean restrooms, showers, overnight parking, Wi-Fi, a variety of fresh foods and snacks, and coffee.
Is Pilot Travel Center Jacksonville open 24 hours?
Yes, this location is open 24 hours every day of the week, including holidays with regular hours.
What payment methods are accepted at Pilot Travel Center Jacksonville?
The location accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Are showers available at the Pilot Travel Center in Jacksonville?
Showers are available at some locations. For details and pricing, please contact the store directly or check the store locator online.
Can I reserve parking at this Pilot Travel Center?
Yes, you can reserve parking using the Reserve Now app linked through the Pilot website.
Does this location offer mobile food ordering?
Yes, customers can order food for pickup via the Pilot app or online ordering system.
What nearby dining options are available around Pilot Travel Center Jacksonville?
Nearby dining options include Arby's, Subway, Auntie Anne's, and Cinnabon, offering a variety of fast food, sandwiches, bakery items, and coffee.
Are there nearby convenience stores or gas stations near Pilot Travel Center Jacksonville?
Yes, there are multiple nearby convenience stores and gas stations including Circle K, Kangaroo Express, and RaceTrac.
What nearby services might be useful for truck drivers at the Pilot Travel Center in Jacksonville?
Nearby services for truck drivers include CAT Scale for weighing, Robert's Diesel Service for vehicle repairs, and Salem NationaLease for truck rentals.
How can customers stay updated on special offers or rewards at Pilot Travel Center Jacksonville?
Customers can use the Pilot app to access rewards, daily offers, and mobile ordering to save money on the road.