Nissan Of Orange Park

Reviews

• CW

  Chere Williams

  1 day ago
  1.0
  December 5th, 2025: Unfortunately, I have NOT been pleased with any of the service recently. {Side note: I don't have an interest in selling or trading in my car. I am getting solicited at EVERY maintenance inspection/car service.} Inspections at Nissan have been more often due to the SAME issues that I am getting diagnosed with- that are NOT being addressed on the last couple of visits. My husband and I will NEVER return here!!!
• KF

  Kat Rand (Free2BTee)

  5 days ago
  5.0
  This is a 2-part review... I HIGHLY recommend working with Desmend Williams to purchase your next vehicle. Part 1: I've owned 5 cars and this, by far, has been my most pleasant buying experience ever. To be honest, I was not looking to purchase a Nissan. I've owned 3 prior to this last one and I was looking at 2 other specific (non-Nissan) vehicles. Not because of any issues, I was just looking at potentially branching out. After months and months of nationwide searching, I randomly found a car at Orange Park Nissan and decided to stop by one day. I was kindly greeted outside by Desmend. I promptly told him that I was only coming to SEE the vehicle simply because sometimes cars can look different in person vs. online. He pulled it around and visually, it far exceeded my expectations. I just knew this car was not going to live up to how it looked online, but it was even better in person. And the price was too good to be true. I asked ton of questions, and he answered every single one. Provided me the car history and anything else I requested. He said, "I can see you're a well-researched and well-informed customer". He never acted like it was a bother to him whatsoever even though I made it clear that I was not coming to purchase. I was so impressed by the car, I told him that I would sleep on it and call him back. I couldn't stop thinking about the car. I came back by two days later to test drive it. He had it ready and waiting for me out front. I fell in love with this car. Desmend was so patient, professional, down-to-earth and kind to me during and even after this process. He kept in contact with me, giving me any and all necessary updates. He never pressured me once. He was extremely honest, transparent, and kept his word about every single aspect of the vehicle and agreement. I officially purchased the car about 4 days later. The only complaint I had was working with Kyle as my finance guy. The vibe was completely different. I actually found him to be very off-putting. If he had been my salesperson, I would have not purchased at all. Thankfully, my other interactions and experiences here overshadowed this situation. I found Kyle to be brash and lacking customer service skills. I could even tell by how he was talking to the other sales guys as well. Part 2: Since purchasing my car, I've had to come in twice, once for an oil change and once for a recommended service. Both times I was thoroughly impressed with the staff and thoroughness of my vehicle inspection. They literally send you a video to your phone walking you through the undercarriage of the car so you can see what they see in real time during their inspection and what their recommendations are. This the first time ever experiencing this and I truly appreciate and value this aspect. Both visits, my service advisor has been Ronnie Worley-Bryson and he too is always professional, knowledgeable, and shows wonderful customer service skills. Based on my purchasing experience (outside of Kyle) and my service experience, this dealership easily gets 5 stars.
• LF

  Lorenzo Flores

  Jan 2, 2026
  1.0
  Sales manager refused to assist me and ignored me and keep playing games, instead of showing me what i asked for. Sale Associate was amazing and helpful. Sales manger needs more training and or needs to be demoted. Can believe they would do that to a customer that had cash in hand and ready to make a deal. Shame. I thought the goal was to make sales....
• AA

  Arnold Arámbulo

  Dec 29, 2025
  5.0
  I had an outstanding experience buying my new truck. Jake Ritzert, my sales rep, and Frank Ritzert, the general manager, did an amazing job from start to finish and truly went above and beyond to find me the right truck (Ford F-150 V8 5.0). The entire process was smooth, professional, and stress-free. They even included a lifetime powertrain warranty, which gave me total peace of mind and showed they genuinely stand behind what they sell. A huge shout-out to Alex Serrano in finance absolutely crushed it. He secured me the best interest rate I’ve ever had, even beating out Navy Federal, which I was very confident going into the deal. That alone says a lot about his effort and expertise. Everyone I worked with was respectful, caring, and honest. This dealership truly treats you like a person, not just another sale. I highly recommend them to anyone looking for a new vehicle. I’ll definitely be back for my next one
• CC

  Charle Conner

  Dec 25, 2025
  5.0
  Great experience!! This is our second purchase. We struggled with the first vehicle, because we bought it used. But this Dealership was Always trying to make it right! That is why we came back the second time. This purchase was molded for us, by Frank, Rozeman, and Alex. They did a great job! If you are need for a good experience, buying a car, check this location out!