Skip the counter when you rent a car with National in Jacksonville. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Jacksonville today!
Overall, customers praised the friendly and helpful staff, with many highlighting specific employees for their exceptional service.
Convenience
The rental process is noted for being quick and easy, especially for Emerald Club members who enjoy skipping lines.
Vehicle Quality
While many customers appreciated the cleanliness and reliability of the vehicles, there were some complaints about specific car issues and unexpected fees.
Communication Issues
Several reviews mentioned poor communication regarding reservations, refunds, and lost items, indicating a need for improvement in customer support.
AM
Austin Manor
4 days ago
5.0
I wanted to share my experience, specifically how this location's Manager, Stephen, went above and beyond to help us in a tough situation.
Bad winter weather in the northeast caused a slew of cancellations which in turn caused several customers to extend their rentals, leaving all car rental companies without cars the night we arrived. While this was completely out of his control, Stephen was able to triage incoming customers and get us on a waitlist and got us into a vehicle the next morning. He also helped to correct a billing issue when we returned the rental at the end of our trip. He really went above and beyond to manage a bad situation.
MI
Mortuest Ex Inferis
Dec 28, 2025
5.0
I always have a great experience with National. Good selection, decent corporate rates, friendly, helpful staff, and easy access and availability to their locations.
BH
B H
Dec 23, 2025
1.0
I didn't care for the car. It would self-regulate the air conditioning upon ignition, begin firing the pistons before I even stepped off the brake pedal, not allow operation of doors and things because it was in something called "accessory mode," and started making the weirdest alarm as I was driving at one point that didn't stop until I stopped and turned off the engine. It's like it had a mind of its own.
Also I didn't care for the customer service that I reached out to at one point.
MB
Matthew Brodycz
Dec 21, 2025
5.0
Had nothing but problems with AVIS despite having a reservation. Customer service rep may not have felt like working that night - IDK. Anayah at National / Enterprise took 17 minutes to put me in a car from the time I walked up to the time I left the garage in the car... The car was clean, the car was maintained, the car functioned perfectly. Anayah, National, Enterprise - thank you.
GG
GatorGuy
Dec 10, 2025
5.0
National Car Rental offers a consistently quick and convenient experience for renting and returning vehicles.
* Price and Service (Excellent): Customers usually find good prices and appreciate the reliable, quality service provided by the staff.
* Convenience (Excellent): A major highlight is their location; they often have a very convenient spot right inside or very close to the airport terminal, making it easy to access your car quickly after arrival.
* Drop-off (Excellent): The process for returning the car is also very quick and easy, letting you get to your gate or destination without any hassle or long waits.
Summary: National is a top choice for travelers who value speed, good service, and a super-convenient location at the airport.
Frequently Asked Questions About National Car Rental
What services does National Car Rental in Jacksonville offer?
National Car Rental provides car rental services including economy and luxury options, with airport pick-up available.
Where is National Car Rental located in Jacksonville?
It is located at 2400 Yankee Clipper Dr, Jacksonville, FL 32218, US.
What are the operating hours for National Car Rental Jacksonville?
The agency is open daily from 6:00 AM to 11:59 PM, with a short open interval from 12:00 AM to 12:30 AM.
How can I book a car rental at National Car Rental Jacksonville?
You can book online through their website at https://www.nationalcar.com/en/car-rental-locations/us/fl/jacksonville-international-airport-431n.html.
What payment options are accepted at National Car Rental Jacksonville?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does National Car Rental Jacksonville offer any special discounts?
Yes, they have special offers available and discounts for active military members.
How can I contact National Car Rental Jacksonville by phone?
You can call their local phone number at +1 904-240-3288 or toll-free at +1 888-826-6890.
What are some nearby car rental agencies around National Car Rental Jacksonville?
Nearby car rental agencies include Alamo Rent A Car, Enterprise Rent-A-Car, Hertz, Avis Rent A Car, Budget Car Rental, Thrifty Car Rental, and Dollar Car Rental, providing customers with various options for vehicle rental.
Are there any airlines and terminals near National Car Rental Jacksonville?
Yes, nearby airlines and terminals include United Airlines, Continental Airlines, Delta Terminal at Jacksonville International Airport, and the JAX Terminal, making it convenient for travelers to rent cars right after their flights.
What other amenities and shops are near National Car Rental Jacksonville?
Nearby are amenities including Auntie Anne's, Cinnabon, Sbarro pizza restaurant, Brooks Brothers clothing store, Paradies Shops, Bank of America ATM, and parking services like SP+ Parking, providing convenience and dining options for customers.