Business Details
About
Mercedes Benz DealerUsed Car DealerAuto Accessories StoreAuto Maintenance
UPDATE: Service offering pick-up and drop-off valet. Virtual, remote, contact-free options for sales. Enhanced sanitization processes in place, including Anti-Microbial vehicle treatments.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
- Onsite servicesAvailable
Location
Mercedes-Benz of Orange Park
7018 Blanding Blvd, Jacksonville, FL
32244, United States
Hours
Reviews
4.8
4,622 reviews
5 stars
4,174
4 stars
182
3 stars64
2 stars42
1 star
160
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff members, particularly highlighting individuals like Mike Louis, Zarinea, and Deniz for their professionalism and attentiveness.
Sales Experience
Several reviews noted positive experiences during the vehicle purchasing process, with customers appreciating the knowledge and support from sales associates.
Service Quality
While many customers reported satisfaction with the service quality, some expressed disappointment regarding the detailing and handling of their vehicles, indicating inconsistency in service outcomes.
Communication
Customers appreciated the clear communication and updates provided by service advisors, although there were instances of frustration related to appointment confirmations and service timelines.
Facility Experience
The dealership's facility was frequently described as welcoming and well-maintained, contributing to a positive overall experience for customers.
- SSSpellerFamily5 days ago1.0My recent experience was highly unsatisfactory, both in terms of service quality and customer care. My service advisor, Andy Trowbridge, demonstrated poor communication and a lack of professionalism. Despite reporting my concerns promptly, I did not receive timely or appropriate responses. I was issued a loaner vehicle that was infested with tree ants. I notified the advisor the following morning; however, I did not receive a response for two days. I also contacted the service manager regarding the issue, but I did not receive any follow up. As a result, I was left to deal with the infestation for the duration of my service. This is the second advisor at this location who has made me feel dismissed and disregarded. While I am unsure of the underlying cause, the level of concern shown toward certain customers appears inconsistent and troubling. Based on my experience, I cannot recommend this service department.
- CCCarlos ConyersNov 15, 20255.0I bought a 2023 Mustang EcoBoost from Mercedes-Benz of Orange Park, and Deniz was absolutely incredible. No pressure, no games — just an honest, professional salesman who truly listens. He made the entire process smooth, respected my budget, and delivered an unbeatable deal. Deniz went above and beyond from start to finish and even followed up after the sale. If you’re buying a car in Jacksonville or Orange Park, ask for Deniz. He’s the best salesman I’ve ever worked with.
- KSKeri SmithNov 12, 20255.0Mike Luis has been my advisor more than once at Mercedes-Benz of Orange Park. He responds quickly to any questions I have, keeps me posted, and has been very accommodating. I really like this dealership as a whole. The technicians are excellent and the lounge provides comfort and good eats while you wait. I highly recommend this location.
- GLGustavo Diaz de LeonNov 9, 20255.0Purchased a Mercedes Benz S63 all the way from central California. From the beginning to end, William Izoita did such a great job in providing details on the vehicle (thorough images and videos) as we were not able to make it in person. Entire staff was very kind and helpful. Thank you!
- HFHoward FriedmanNov 7, 20255.0GREAT experience! My wife and I absolutely enjoyed Brandon's presence. He did everything like clockwork. His expertise was on display. Also left driveway spotless. He is as neat as he is efficient. We will actually look forward to the next service. And thanks so much for informing us of the availability of this mobile service!
Frequently Asked Questions About Mercedes-Benz of Orange Park
Where is Mercedes-Benz of Orange Park located?
Mercedes-Benz of Orange Park is located at 7018 Blanding Blvd, Jacksonville, FL 32244, US.
What are the regular business hours for Mercedes-Benz of Orange Park?
The dealership is open Monday to Friday from 7:00 am to 7:30 pm, Saturday from 8:00 am to 6:00 pm, and closed on Sunday.
What services does Mercedes-Benz of Orange Park offer?
They offer services including oil changes, battery replacements, and brake pad and rotor replacements.
Can I schedule a service appointment online for my Mercedes-Benz at Orange Park?
Yes, you can schedule your service appointment online through their reservation page.
What payment options does Mercedes-Benz of Orange Park accept?
They accept cash and financing as payment options.
Does Mercedes-Benz of Orange Park offer any special health and safety measures?
Yes, they provide pick-up and drop-off valet service, virtual and contact-free sales options, and enhanced sanitization including Anti-Microbial vehicle treatments.
What Mercedes-Benz models can I find at Mercedes-Benz of Orange Park?
They have models like the Mercedes-Benz GLE and GLC available.
Are there any nearby car dealerships around Mercedes-Benz of Orange Park?
Yes, nearby car dealerships include Smart Center Jacksonville, Lexus of Orange Park, INFINITI of Orange Park Service Department, and Subaru of Orange Park Parts Department.
What local dining options are near Mercedes-Benz of Orange Park?
Nearby dining options include China Buffet and Quiznos, which are great for grabbing a meal before or after visiting the dealership.
What other services or facilities are close to Mercedes-Benz of Orange Park that customers might find useful?
Nearby services include the United States Postal Service, Atlantic Self Storage, and local pest control services like Bug Out and Ehrlich Pest Control.