Business Details
About
Mercedes Benz DealerAuto Accessories StoreUsed Car Dealer
UPDATE: Service offering pick-up and drop-off valet. Virtual, remote, contact-free options for sales. Enhanced sanitization processes in place, including Anti-Microbial vehicle treatments.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Mercedes-Benz of Jacksonville
10231 Atlantic Boulevard, Jacksonville, FL
32225, United States
Hours
Reviews
4.7
4,933 reviews
5 stars
4,328
4 stars
219
3 stars67
2 stars38
1 star
281
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, knowledge, and attentiveness of service advisors like Jonathan, Dalton, and Dillon, highlighting their effective communication and support throughout the service process.
Service Quality
Many reviews noted the high quality of service provided, with timely repairs, thorough explanations, and a focus on customer satisfaction, including complimentary services like detailing and loaner vehicles.
Sales Experience
The car buying experience received positive feedback, with customers appreciating the respectful and efficient service from sales representatives, particularly Yasmin and Mark.
Concerns on Pricing
Some customers expressed dissatisfaction with service pricing, feeling that costs were excessively high compared to other dealerships.
Overall Satisfaction
Overall, customers reported a high level of satisfaction with their experiences at the dealership, often stating they would recommend the service department and return for future needs.
- CLChanda LewisNov 14, 20251.0Horrible service!! Behar was great to work with — too bad he’s no longer there. I called nearly a week ago for assistance, and someone named Joe texted to say ‘Frank’ would contact me. Nothing! I even called back and left a direct message with receptionist for him to call, and still nothing. Sadly, you can’t pay people to do their jobs and provide just good (not even excellent!) service these days, not even in the luxury space. Very disappointing.
- MPMrs. PrestonNov 9, 20255.0I’m giving this dealership 5 stars because the entire experience was genuine and professional. Dariq was patient, knowledgeable, and even followed up a month later to make sure we were still happy with our purchase. Jackson, the GM, was transparent and respectful during financing, which you rarely see. We left feeling valued — not just sold to.
- DGDavey GaskinsNov 9, 20255.0Mercedes Benz of Jacksonvilles service department is exceptional from the moment you pull in until you leave.My Advisor Dalton was knowledgeable and answered every question I had with my car. They have a dent specialist that can help with any dents and dings on your car.MB Jacksonville service is definitely the best in the business. Thank you.
- TDTwann DavisNov 7, 20251.0Horrible experience! I was warned about this place. 3hrs of diagnostic @ $257 per hour. No pictures, no information just a $800 bill for diagnostic and a quote to replace engine harness for 8k! Took it to another shop. 1hr diagnostic and a $900 quote to repair. Tried for weeks to contact a service manger via email, chat, and voicemail. No response.
- DBDerek BlankenshipNov 4, 20255.0I recently broke down on the road and was completely stranded. Ali and Brenda at Mercedes‑Benz of Jacksonville went above and beyond to help me out. They patiently walked me through troubleshooting steps over the phone and quickly connected me with Mercedes Roadside Assistance to get my vehicle safely to the dealership. Throughout the ordeal, they were calm, kind, and incredibly knowledgeable. Their manager, Lee, also stepped in and made several phone calls on my behalf to coordinate everything. He kept me informed every step of the way and ensured I was taken care of from start to finish. Thanks to Ali, Brenda, and Lee, what could have been a stressful situation turned into a smooth, well‑handled experience. I truly appreciate their professionalism, empathy, and dedication to customer service. I will definitely be returning here for future service and highly recommend this dealership to anyone in need of top‑notch support. Ps because of the size of my RV and the nature of the breakdown, I was stranded for 22 hours. Tow trucks refused to pick me up because of the size and nature of the break down.
Frequently Asked Questions About Mercedes-Benz of Jacksonville
What are the operating hours for Mercedes-Benz of Jacksonville?
Mercedes-Benz of Jacksonville is open Monday through Friday from 7:30 am to 7:30 pm, Saturday from 8:00 am to 6:00 pm, and closed on Sundays.
Does Mercedes-Benz of Jacksonville offer vehicle servicing and what are the service hours?
Yes, the dealership offers vehicle services including pick-up and drop-off valet, with service hours Monday through Friday from 7:30 am to 6:00 pm and Saturday from 8:00 am to 4:00 pm.
What special safety measures are in place at Mercedes-Benz of Jacksonville?
They have enhanced sanitization processes including Anti-Microbial vehicle treatments and offer virtual, remote, contact-free options for sales.
What Mercedes-Benz vehicle models are available at this dealership?
They have all-new 2025 Mercedes-Benz models, including Mercedes-Benz Sprinter and Plug-In Hybrid Vehicles.
What payment options does Mercedes-Benz of Jacksonville accept?
They accept cash and financing payments.
What automotive services are provided at Mercedes-Benz of Jacksonville?
Services include car battery replacement, oil changes, windshield wiper blade replacement, and tire installation.
Where is Mercedes-Benz of Jacksonville located?
It is located at 10231 Atlantic Boulevard, Jacksonville, FL 32225, United States.
Are there any car rental services near Mercedes-Benz of Jacksonville?
Yes, Fields Mercedes, Budget Rent A Car, Avis Rent A Car, and Budget Car Rental are nearby car rental agencies which can be convenient if you need a rental during servicing.
What nearby dining options are available near Mercedes-Benz of Jacksonville?
Grinders American Diner is a nearby restaurant and cafe that customers can visit before or after their appointment.
Are there any beauty and spa services close to Mercedes-Benz of Jacksonville?
Yes, nearby options include SalonCentric, Nails & Spa by Zuzu threading & beauty bar, Brooklyn Barbershop, and J&T Nails, providing convenient beauty and spa services.