Business Details
About
Mercedes Benz DealerAuto Accessories StoreUsed Car Dealer
UPDATE: Service offering pick-up and drop-off valet. Virtual, remote, contact-free options for sales. Enhanced sanitization processes in place, including Anti-Microbial vehicle treatments.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Mercedes-Benz of Jacksonville
10231 Atlantic Boulevard, Jacksonville, FL
32225, United States
Hours
Reviews
4.7
5,033 reviews
5 stars
4,422
4 stars
219
3 stars68
2 stars40
1 star
284
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the professionalism, friendliness, and responsiveness of the staff, particularly highlighting individuals like Ali, Dillon, and Julia for their exceptional service.
Service Efficiency
Many reviews noted the quick and efficient service provided, with several customers appreciating the timely updates and thorough communication throughout the service process.
Mixed Experiences
While many customers had positive experiences, some expressed dissatisfaction with high costs for diagnostics and repairs, as well as issues with service quality in certain instances.
Sales Experience
Customers reported positive experiences during the car buying process, highlighting the straightforward and honest approach of sales representatives.
- DCDenise Conner2 days ago5.0Great experience! Adam was very professional from start to finish. He ensured that we knew what was needed for our vehicle. The multi-point inspection gave is a clear prospective view to what is going on with the area of concern. Thank you Mercedes-Benz of Jacksonville for providing the upmost expertise and professional staff for the customer care to families in the community.
- OGOasis Group2 days ago5.0I had a fantastic experience getting my Sprinter van serviced here. From scheduling the appointment to picking up the vehicle, the process was seamless. Although I live in Orlando, the drive is well worth it for their excellent communication and fair pricing. Highly recommended!
- NWNorman Whitley4 days ago5.0Julia Jackson was outstanding start to finish. Getting your vehicle serviced and repaired sometimes can be very stressful and expensive. Having the correct service writer can make the process go smoother. I feel like we made a new friend as well. If you want an outstanding service writer that will follow through ask for Julia. Dalton Langner does well too.
- SMStephen McErlane6 days ago5.0Worked with Jarrod. My vehicle was covered under manufacturer warranty for my cylinder heads. I was given a loaner and I updated every step of the way. Every concern I had both before and after having my vehicle serviced was addressed and solved. This team truly works together and is hospitable in all aspects. Amazing experience, and the free meal is a bonus too!! Thank you!
- DWDevin WilliamsDec 22, 20251.0I have a 2014 CLA 250 4 Matic & took it to dealership... Attempted to upgrade the informant screen. Brought and installed the upgrade myself however the back up camera does not work and no sound. All other OEM features work with the upgraded unit. Here comes the BS from the dealership... first they want even look at the car until factory equipment is reinstalled. After reinstalling OEM factory parts they recommend that I pay $8,000 for a head unit, also charged me $270 for this information! Just to reiterate I upgraded the informant screen to be compatible with Apple CarPlay. EVERY thing works except no sound and the back up camera. The dealership just outrageously over charged me for a scan that should have taken 20 mins. tops! Also told the mechanic that I had purchased another head unit from Ebay ($220), a little cheaper than the $8,000 price quoted from the dealership. I know that I would have to pay something but common sense should tell the dealership $8,000 for a radio is ludicrous! I highly would NOT recommend this Mercedes dealership!!
Frequently Asked Questions About Mercedes-Benz of Jacksonville
What are the operating hours for Mercedes-Benz of Jacksonville?
Mercedes-Benz of Jacksonville is open Monday through Friday from 7:30 am to 7:30 pm, Saturday from 8:00 am to 6:00 pm, and closed on Sundays.
Does Mercedes-Benz of Jacksonville offer vehicle servicing and what are the service hours?
Yes, the dealership offers vehicle services including pick-up and drop-off valet, with service hours Monday through Friday from 7:30 am to 6:00 pm and Saturday from 8:00 am to 4:00 pm.
What special safety measures are in place at Mercedes-Benz of Jacksonville?
They have enhanced sanitization processes including Anti-Microbial vehicle treatments and offer virtual, remote, contact-free options for sales.
What Mercedes-Benz vehicle models are available at this dealership?
They have all-new 2025 Mercedes-Benz models, including Mercedes-Benz Sprinter and Plug-In Hybrid Vehicles.
What payment options does Mercedes-Benz of Jacksonville accept?
They accept cash and financing payments.
What automotive services are provided at Mercedes-Benz of Jacksonville?
Services include car battery replacement, oil changes, windshield wiper blade replacement, and tire installation.
Where is Mercedes-Benz of Jacksonville located?
It is located at 10231 Atlantic Boulevard, Jacksonville, FL 32225, United States.
Are there any car rental services near Mercedes-Benz of Jacksonville?
Yes, Fields Mercedes, Budget Rent A Car, Avis Rent A Car, and Budget Car Rental are nearby car rental agencies which can be convenient if you need a rental during servicing.
What nearby dining options are available near Mercedes-Benz of Jacksonville?
Grinders American Diner is a nearby restaurant and cafe that customers can visit before or after their appointment.
Are there any beauty and spa services close to Mercedes-Benz of Jacksonville?
Yes, nearby options include SalonCentric, Nails & Spa by Zuzu threading & beauty bar, Brooklyn Barbershop, and J&T Nails, providing convenient beauty and spa services.