Lexus of Orange Park

Reviews

• MH

  Melissa Hatmaker

  1 day ago
  5.0
  I had to take my IS 250 2007 in for valve cover gaskets. I booked to have the complimentry rental. Yes my car took longer than needed but why get upset when they offer the rental Complimentary! You should always book the rental. I wasn't in a rush to get my car so they were able to take their time. I ended up with a 250 NX 2025 while I waited for my car. It was very nice! Michael my service advisor also kept in touch with me through text on what was going on. He was very professional and kind. I will be coming back to get my car taken care of for future repairs. This dealership will take care of you they are very professional and patient.
• FF

  Frank

  Dec 9, 2025
  5.0
  We cannot make enough positive comments about our salesman Frank Guerrero. We initially met Frank two months ago and have been following up with him since we made our purchase last Friday. Frank went out of his way to ensure the experience was everything we wanted insuring the purchase met our needs. He was exceptionally patience as we continued our indecision in trying to determine which model vehicle would meet our needs. Also everyone else at the dealership was gracious as well including Terrell with the technology area who followed up after the sale to see if we had any additional questions. We will be looking for another vehicle soon to replace a second car and Frank will be contacted just as soon as we are ready knowing we will be treated not only with respect but provided a fair deal.
• TP

  Taneisha C. Polite

  Dec 9, 2025
  5.0
  I recently purchased my Lexus from Orange Park Lexus and had the absolute pleasure of working with Cherry Moore. Finding the exact vehicle I wanted wasn’t easy, but once I located it in Jacksonville, Cherry went above and beyond — especially with me driving in all the way from Orlando. She consistently checked in, asked how she could help, and truly made me feel taken care of. I’m used to dealership experiences being a headache, but this was the complete opposite. Cherry and I handled the negotiation over phone and email, and by the time I arrived, it was a total cakewalk. It’s rare to find someone who is both open and fair in this industry, but Cherry genuinely restored my faith. I am so proud and excited to officially be a Lexus girlie, and I owe so much of that to Cherry and her exceptional service. Highly recommend Orange Park Lexus — ask for Cherry! 🙌🏽💫
• JS

  Johanna Smithers

  Dec 5, 2025
  5.0
  The service was delivered promptly, and Michael from the service department clearly outlined the scope of work and associated costs. I was provided with a loaner vehicle and returned in time to enjoy a delightful lunch, thoughtfully prepared by the attentive and professional café staff. My appreciation extends to the ladies for the delicious meal. Johnny from Sales proactively checked in regarding my vehicle experience. I was also fortunate to have a scheduled appointment with my Technology specialist, Spencer, on the same day. He generously shared his time and expertise to resolve my vehicle's issue. I am thoroughly pleased and grateful to everyone who provided such excellent care.
• MT

  Mollen Tierney

  Dec 5, 2025
  5.0
  My experience at Lexus of Orange park( LOOP) was amazing, we had no appointment and Raven was gracious enough to take us on and she took her time to show us several cars that we wanted to see. We actually just wanted to look and move on to the next place to shop more but Raven was very attentive and she captured our attention we ended up buying my dream car. The process was very easy and everyone involved was professional and good at their job. I will definitely send more of my friends to come see Raven for a personalized car shopping 😊. I don’t remember the names but the finance guy and IT guy did a great job as well. If you want attention and calmness during car shopping please go see Raven.

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