Lexus of Orange Park

Reviews

• WJ

  wanda jensen

  5 days ago
  5.0
  From the moment I walked in to the dealership I knew that I was connected. It is my fifth Lexus and I am so in love with my car waited for it for a couple months, but was worth it. Jeff is a wonderful sales person lessons and understands What person needs I will recommend Jeff too many people. And everyone at the dealership is very nice friendly Thank you again for the great service I received.
• DS

  Denise Sanders

  Feb 13, 2026
  1.0
  I found the experience unacceptable, Lexus caused damage to my car. They refused (several times) to accept accountability for it, sure they corrected the error on their part by owning the error as mine, (writing up the error as my error). They requested my credit card (which i denied) for a loaner car at my expense. Lexus repaired my car but gave me no warranty or guarantee on the work. I feel unjustly treated by Lexus also can never bring myself to trust their handing of my car in the future, I feel this company is very dishonest in their practices.
• WF

  Wayne Flannery

  Feb 13, 2026
  5.0
  Lexus of Orange Park is hands down the best Lexus experience i have had. Everyone was courteous and helpful, willing to do whatever it takes for me as a customer. I cant say enough good things about Artimus. He made me feel welcome and informed. He took the time to answer any questions I had and went above and beyond to ensure I was happy. I feel like not only did I develop a great contact and customer representative, I developed a friendship. Artimus even came in on his day off to show my S.UV. to me and to make sure I was satisfied with the quality of work. That attention to detail cant be taught, only appreciated!!! Thank you Lexus and a big thank you to Artimus. You made my entire process seamless and easy.
• CC

  Carlos Conde

  Feb 7, 2026
  5.0
  Just picked up my 2026 GX 550 Overtrail. Left a deposit in December. Although it took a little longer than expected to arrive, Cherry Moore (my sales rep) was incredible. She kept me informed and had great communication through the entire process. I highly recommend you ask for her. The purchase experience was amazing. Swift and professional. Anna was amazing in finance and even the technology rep Spencer was great. Customer support is unmatched. If you’re going to make this type of investment, this is exactly the experience you hope for.
• DA

  Dr. Mike Avera

  Feb 1, 2026
  1.0
  Not sure all employees understand the way in which you interact with a customer. I came in for a scheduled oil change and required maintaince on my 2023 Lexus ES350 with 33,786 miles on it. All went according to plan until, while waiting for my car to get serviced I stepped outside onto the service lane walkway to smoke a cigarette. Their porter approached me and told me I couldn’t smoke there at all, but I had to go to the back of the property off the property completely mind you owned by Fields Lexus to smoke. I told him I was not an employee nor vendor, but a paying customer ($200 for basically an oil change), which he stated plainly he did not care, everyone must not smoke anywhere on the property. Mind you it was extremely cold outside yesterday. I was waiting myself personally on the new 2026 Lexus ES350h to arrive to trade my old car in and get a new one. Well after being treated like the second class citizen. I paid for my service went directly to the another dealer, and when I arrived, I asked the first person I spoke to could I smoke outside around the dealership? They said, of course, I can, but employees cannot. So I traded my car in immediately to this dealer and drove away in a 2026 brand new vehicle. I will never once again step foot in this dealership or it’s sister store across town. You see by treating others like they have a virus and it is capable just by hanging around someone with it they catch it, by smoking is indeed a slap in my face. My grandfather was a tobacco farmer for years, so my family is steeped this tradition. But now I know how some people feel about smokers so that is why I make sure I smoke safely away from those that it bothers them. Like Friday when no one around me in any in direction I smoked. I am a Doctor and I encourage all the medical employees to stay away from the Dealer and all of their employees. Dr Mike Avera Well after a tart response about my honest review about their store the General Manager Misty Colin, which it seems she too is a MD and I had no clue. I wish to apologize to Misty Colin, MD. So where did you get your degree in medicine and what is your speciality in our art of medicine. Where did you do your residency? I assume it was oncology, since she weighed in erroneously I might add, about the dangers of nicotine smoking. Smoking is still the largest cause of cancer today in chronic smokers, so I indeed put myself at risk by this behavior. But only 20% of chronic smokers indeed fall to cancer. Only 31% of smokers are chronic smokers out of 48 Million of us that do smoke. So those that chronically smoke indeed put themselves at risk. But since Misty Colin spoke of safety issues of others (other customers and her employees) that do not smoke away from those that do she is way out of her league here. To the point she used verbiage that only those in the Donald Trump Administration uses, you know pushing lies above facts, truth, and accountability. There is absolutely no study that shows that second hand smoke causes cancer at all. I did mention some people really dislike the smell and still others can have allergic reactions, thus the reason I went far away from anyone at that dealership to smoke. But what Misty Colin (she does not have a medical license nor is an MD) failed to mention is the 2nd largest cause of Cancer is “Radon”, you know from those cell phones, and EV huge batteries producing huge amounts of radon. So her Dealership is more of a safety risk to her own customers and employees, than anyone’s second hand smoke. Also genetics play a huge role of people who are found to have these cancer cells. So I just wanted to set the record straight when it comes to safety issues, that Misty Colin weighed in on erroneously. If I were you please stick to your profession and quit looking down your nose at others that do not neatly fit into your ignorant viewpoint of things beyond your understanding. And Googling does not equal a PhD! Dr Mike Avera