Lexus of Orange Park

Reviews

• LL

  Lydia

  3 days ago
  5.0
  I wanted to extend a special thank you to Raven and her team for making my first Lexus purchase such a great experience. 😊 Raven was attentive to my needs and made sure I walked away truly satisfied with my decision. She was patient as I took the time to sort through everything and feel confident in my final choice. She even went above and beyond by surprising me with my first big red bow and a photo-op experience in the showcase room ...something I absolutely did not expect and truly appreciated. So, thank you again for coming in on your days off, staying after hours, and working alongside Sam and Misty to ensure my purchase was seamless and the best deal possible. Now, I can honestly say that Lexus “December to Remember” truly lived up to its name.
• RL

  Rick Loftin

  4 days ago
  5.0
  This was our first experience with Lexus of Orange Park. Mike was our salesperson and very pleasant. Mike let us know upfront that he had only been on the job for three weeks. We felt Mike should have been more knowledgeable about the products before being on his own with customers. Overall we did purchase a Lexus and are very satisfied with the vehicle.
• SB

  Stephanie Bullard

  4 days ago
  5.0
  My advisor was Michael and he was amazing. I drove two hours from Georgia and it was worth it. He got me set up in a loaner car and communicated the status of my vehicle. He explained every step of the way what was going on and the status of ordering my parts. 10 out of 10! Though my part is on backorder, I’m looking forward to returning and working with him again.
• AJ

  Aidaliz De Jesus

  Jan 1, 2026
  5.0
  I had an amazing experience at Lexus of Orange Park. From start to finish, everyone treated us with kindness, respect, and true professionalism. Mike, our salesman, was extremely attentive to detail and always looked for the best options for us. He is respectful, family-oriented, and truly delivers 100% quality service. You can tell he genuinely cares about his clients. Ana was wonderful during the negotiation and numbers process. She was very respectful, listened carefully to our needs, and helped us with our specific concerns. She made the process feel comfortable and transparent. Sam handled all the paperwork, and everything went so smoothly. He was super nice, attentive to detail, and took the time to clearly explain every step and document to us. Everyone at the dealership treated us incredibly well. A special shout-out to Misty, the head manager, for running such a high-end, quality dealership — it truly shows in the team and the experience. ⭐⭐⭐⭐⭐ Lexus of Orange Park – Exceptional Experience
• CC

  Christopher Chase

  Dec 21, 2025
  1.0
  My girlfriend and I have a 2024 Lexus RZ300e. Had to go in for a recall.. When she went to retrieve the vehicle the tow hook cover was missing. She asked brought it to the attention of the service advisor and he told her heMd have it taken care of within a couple days. .. After several calls throughout the week with no responses I called in , Being that I was a General Manager, GSM , F&I and used car manager I know the business well. I spoke to a service manager , and not the advisor who rudely ignored her for a week. He told he he’d have it ordered but it quirk be painted which I understood as this sometimes is required. I got a call back 5 minutes later stating they had it in stock painted already My guess was they just needed it brought into the dealership and stated they would call use to schedule someone to bring it to her if needed 2-3 days later.. .So she then goes on a trip and is gone for 4-5 days. Comes back.. Instead of bringing the part to her and installing as they promised ( Since they lost the piece it is the least they could do if you ask me ) So she goes in and what do you know. They could the piece that they say was her. The clips are all bent and it bare goes on. She watches as the service advisor jerry rigged it on. She thought it was clear it was not in good condition anymore which he had to have known. . She leaves and goes to a car wash where it immediately falls off. I called into speak to a service manager once again and have been ignored with no calls back, I then called and asked to speak to the general manager. Two rings and to voicemail. I have worked for Herb Chambers Lexus in MA and Herb Chambers Mercedes as well. And I will tell you , When it comes to luxury treatment orange park lexus is on a par with a kia dealership / or used care dealership. For such a cheap part which they obviously ruined they have shown themselves to be bottom of the barrel ..Brian Rojas who was the advisors should not be in the at a lexus dealership let alone any dealership where he deals with customers. If you can call people back and over promise and under deliver you need to go stock shelves. I have never in my wildest dreams believed a lexus dealership could carry themselves in such a manager. Ruined a part. Made my girlfriend drive all the way back so they could fix what they caused. and then they gave her an inadequate part after they bent the clips. 3 calls to management and no calls back . Completely pitiful. I would recommend getting your service down elsewhere. They do not hold themselves to the standards of a luxury dealership. .

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