Lexus of Orange Park

Reviews

• RM

  Regina Wims, MSW

  5 days ago
  5.0
  On Monday, I received superior customer service for my LEXUS GX 460 from Michael Taylor and the staff. Mr Taylor and the staff were professional, attentive, and thorough. They even reconnected my Bluetooth system. I left feeling valued and completely satisfied with both the service and the way I was treated. Excellent job!☺️
• CA

  carl a

  Nov 14, 2025
  5.0
  I recently had a great experience leasing a 2026 Lexus at Lexus of Orange Park. Jane Cigar was my sales person and she is awesome. There was an issue due to the timing of my trade-in which increased the monthly payment that was initially quoted. Although the dealership had no way to resolve the timing issue, Jane and her manager lowered the price of the car to keep the price as initially quoted. They truly understand the meaning of going “the extra mile” for their customers. Sam in Finance and Marissa in Technology were also outstanding. This was the best car buying experience I’ve ever had. I highly recommend Lexus of OP and Jane if you’re in the market for a new car!!
• DC

  Debbie Clyde

  Nov 8, 2025
  5.0
  My husband made a few calls looking for a Lexus IS300. When we called Lexus of Orange Park Fla. We were satisfied with the call we made after speaking with our representative (Julian) . The whole process was very easy and stress free. Our representative Julian R. was very professional, personable, and honest . The transaction was quick with a professional system and people who executed flawlessly. My husband and I highly recommend Julian, Sam and the entire staff at Lexus of Orange Park, Fla to anyone. We purchased the car and are very satisfied!
• JC

  Johnny Chastain

  Nov 7, 2025
  2.0
  1st time at the Orange Park location. Not up to speed for Lexus Service. Advisor did not care to build a customer relationship. Just unprocessed the car. Total price quoted for service scheduled more than doubled upon arrival. Car was serviced correctly and returned cleaned. No outreach upon leaving for any return services. My Toyota dealer Beaver at their new location are much more professional overall. Lexus can do much better. Would not recommend. Honestly. No rant just didn't meet expectations. Respectfully Johnny Chastain
• AG

  Allison George

  Nov 2, 2025
  5.0
  It was time for my 60,000 mile maintenance so I made an appointment on a Saturday because of my busy schedule. I was asked a few times of who my service provider was but honestly I never keep up with who my service advisor is so I was assigned a gentleman I had never met before. His name was Michael Taylor. Michael provided excellent customer service from the moment he greeted me in the waiting area. Michael was easy to talk to and took the time to listen. Michael was friendly and knowledgeable. Michael informed me that this service was a lengthy one and would take the better part of my Saturday. It was 8:30am and the car wouldn’t be ready until around 2:30pm so Michael had a loaner already available for me knowing I would not want to sit up at the dealership all day on a Saturday. I took the loaner determined not to buy it and went about my normal Saturday errands. As promised, I received a call when the car was ready and it was exactly on time. I returned to drop off the loaner and pick up my car and was greeted by a young man. He scanned the tag and when I opened my door he greeted me and said “Welcome back, Ms. George” to which I thought was great he knew me (haha). I didn’t have to babble on about…anything. He could also tell by his electronic device without entering the vehicle that I had used 2 gallons of gas and that I had not topped the tank off. He advised me how much I would be charged to top off the tank. I said “Oh, I can just go across the street and fill it up and come right back “. He said, “Sure, you can and I will have your car pulled up here in front ready for you when you return.” When I returned my car (her name is Lucy Pearl) was up front ready and waiting for me. I went inside and signed off on the maintenance work and was finally on my way. Great service all around. Will definitely use Michael from now on when bringing my car in for anything.

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