Business Details
About
Buick DealerGMC DealerUsed Car DealerAuto Maintenance
Exceptional service and maintenance is an integral part of Key Auto Company. At Key Buick GMC in Jacksonville, FL, we adhere to the highest standards of customer service to our St. Augustine, Orange Park & Gainesville, FL Buick and GMC shoppers. We're your Buick GMC Dealer In Jacksonville.
Location
Hours
Reviews
4.5
2,245 reviews
5 stars
1,794
4 stars
155
3 stars
68
2 stars
55
1 star
173
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers praised the professionalism and efficiency of the service department, with many highlighting specific staff members for their excellent service.
Communication Issues
Several reviews noted poor communication from the service department, including lack of updates and difficulty reaching staff.
Sales Experience
Many customers reported positive experiences with the sales team, emphasizing their friendliness, professionalism, and willingness to assist.
Long Wait Times
Some customers expressed frustration with long wait times for service appointments and vehicle repairs.
Overall Satisfaction
Despite some issues, many customers expressed overall satisfaction with their experiences at the dealership, indicating a willingness to return.
- MAMark Absher4 days ago5.0Awesome place to do business with. I highly recommend Jasmine, She will stay with you from selling the truck to making sure your whole deal goes thru and everyone is happy. Thank you KEY
- CPCaleb Pearson6 days ago1.0Sold me a seemingly decent truck with 60,000 miles on it. Complete lemon 2 weeks later. Called for help and COOP (my salesman) said “we can’t do anything about it.” Not to mention they nickle and dimed me about not replacing the singular key (which doesn’t work) after making thousands and thousands of dollars on me. I can’t say enough how sleazy and sloppy this awful dealership is. I hope nobody ever has the disgrace of working with such a pathetic and scammy dealership. AVOID COOP. I paid tens of thousands for my 60,000 mile Ford F-150. Supposed to be one of the best trucks on the market. The way this organization has conducted themselves from their lazy, standoffish demeanor all the way up to their confusing and useless hidden fees is something that will come to bite them in the butt one way or another. Do not shop here.
- JDJessica DiazDec 27, 20252.0Went for my free oil change, service was great but when I got my truck there was oil on my steering wheel, shifter and arm rest. Never going back.
- MWM WDec 27, 20255.0Excellent service provided by Austin in the Service Department. We needed a last-minute Oil Change and they were able to accommodate right away. Car was done swiftly and they even washed it! Thank You!
- RRRonald RutherfordDec 18, 20255.0Normally I bring my Buick SUV to the dealership I purchased it from but when i called them they told me they couldn't get it in for 3-4 weeks. I thought that was crazy so I called Key Buick and they got me in right away. Zack Kah was my Service Advisor and he was great. I was in and out within a couple hours, the issue I was having with my vehicle was taken care of, in fact it was covered by the warranty. Needless to say, Key Buick will be the dealership I bring my vehicle too for any future service needs. Excellent customer service!
Frequently Asked Questions About Key Buick GMC
Where is Key Buick GMC located in Jacksonville?
Key Buick GMC is located at 4660 Southside Boulevard, Jacksonville, FL 32216, US.
What are the operating hours of Key Buick GMC?
Key Buick GMC is open Monday to Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 7:00 PM, and closed on Sundays.
What types of vehicles does Key Buick GMC specialize in?
Key Buick GMC specializes in Buick and GMC vehicles as a dealership and also offers used car sales and auto maintenance services.
Does Key Buick GMC offer special deals or promotions?
Yes, Key Buick GMC offers Manager Specials which can be viewed on their website.
How can I contact Key Buick GMC?
You can contact Key Buick GMC by calling +1 904-642-6060 or visiting their website at https://www.keybuickgmc.com/.
What services does Key Buick GMC provide besides vehicle sales?
Besides vehicle sales, Key Buick GMC provides exceptional auto maintenance and service adhering to high standards of customer care.
Are there any car dealerships near Key Buick GMC?
Yes, nearby car dealerships include Moke America Jacksonville and Key Hyundai, which offer additional automotive options for customers in the area.
What automotive repair facilities are close to Key Buick GMC?
Nearby automotive repair facilities include Key Audi, Key Hyundai, and Key Automotive Collision Center, providing a variety of repair services to customers.
Where can customers rent a car near Key Buick GMC?
Customers can rent a car nearby at Enterprise Rent-A-Car or Hertz, which are both conveniently located in the vicinity.
Are there any places to relax or dine near Key Buick GMC?
Nearby, customers can visit WXYZ Bar at Aloft Hotel for drinks and relaxation, or explore amenities at Aloft Jacksonville Tapestry Park hotel.