Key Buick GMC

4.5
2245 reviews
2026 GMC Terrain

About

Buick DealerGMC DealerUsed Car DealerAuto Maintenance
Exceptional service and maintenance is an integral part of Key Auto Company. At Key Buick GMC in Jacksonville, FL, we adhere to the highest standards of customer service to our St. Augustine, Orange Park & Gainesville, FL Buick and GMC shoppers. We're your Buick GMC Dealer In Jacksonville.

Location

Key Buick GMC
4660 Southside Boulevard, Jacksonville, FL
32216, United States

Hours

Reviews

4.5
2,245 reviews
5 stars
1,794
4 stars
155
3 stars
68
2 stars
55
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the professionalism and efficiency of the service department, with many highlighting specific staff members for their excellent service.

Communication Issues

Several reviews noted poor communication from the service department, including lack of updates and difficulty reaching staff.

Sales Experience

Many customers reported positive experiences with the sales team, emphasizing their friendliness, professionalism, and willingness to assist.

Long Wait Times

Some customers expressed frustration with long wait times for service appointments and vehicle repairs.

Overall Satisfaction

Despite some issues, many customers expressed overall satisfaction with their experiences at the dealership, indicating a willingness to return.
  • MA
    Mark Absher
    4 days ago
    5.0
    Awesome place to do business with. I highly recommend Jasmine, She will stay with you from selling the truck to making sure your whole deal goes thru and everyone is happy. Thank you KEY
  • CP
    Caleb Pearson
    6 days ago
    1.0
    Sold me a seemingly decent truck with 60,000 miles on it. Complete lemon 2 weeks later. Called for help and COOP (my salesman) said “we can’t do anything about it.” Not to mention they nickle and dimed me about not replacing the singular key (which doesn’t work) after making thousands and thousands of dollars on me. I can’t say enough how sleazy and sloppy this awful dealership is. I hope nobody ever has the disgrace of working with such a pathetic and scammy dealership. AVOID COOP. I paid tens of thousands for my 60,000 mile Ford F-150. Supposed to be one of the best trucks on the market. The way this organization has conducted themselves from their lazy, standoffish demeanor all the way up to their confusing and useless hidden fees is something that will come to bite them in the butt one way or another. Do not shop here.
  • JD
    Jessica Diaz
    Dec 27, 2025
    2.0
    Went for my free oil change, service was great but when I got my truck there was oil on my steering wheel, shifter and arm rest. Never going back.
  • MW
    M W
    Dec 27, 2025
    5.0
    Excellent service provided by Austin in the Service Department. We needed a last-minute Oil Change and they were able to accommodate right away. Car was done swiftly and they even washed it! Thank You!
  • RR
    Ronald Rutherford
    Dec 18, 2025
    5.0
    Normally I bring my Buick SUV to the dealership I purchased it from but when i called them they told me they couldn't get it in for 3-4 weeks. I thought that was crazy so I called Key Buick and they got me in right away. Zack Kah was my Service Advisor and he was great. I was in and out within a couple hours, the issue I was having with my vehicle was taken care of, in fact it was covered by the warranty. Needless to say, Key Buick will be the dealership I bring my vehicle too for any future service needs. Excellent customer service!

Frequently Asked Questions About Key Buick GMC

Where is Key Buick GMC located in Jacksonville?

Key Buick GMC is located at 4660 Southside Boulevard, Jacksonville, FL 32216, US.

What are the operating hours of Key Buick GMC?

Key Buick GMC is open Monday to Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 7:00 PM, and closed on Sundays.