Mixed feedback on customer service; some praised staff like Caleb and Richie for their professionalism, while others reported rude interactions and poor communication.
Service Efficiency
Customers experienced long wait times and issues with appointments, leading to frustration over service delays.
Pricing Concerns
Several reviews mentioned overpriced services compared to competitors, with some customers feeling misled about costs.
Quality of Work
While many praised the quality of repairs, there were complaints about incorrect diagnoses and unsatisfactory service outcomes.
JP
James Perry
Dec 2, 2025
1.0
Went there to get a quote for tires.
I have a 250 transit that has a high roof.
Was told by the guy in no uncertain terms my van was too tall. I didnt even drive the van to the location. As I left they had a chevy van on the lift with a ladder rack. Same height as my van without a ladder rack. I walked back and and said politely hey, my van is just about that same height. He said it's not about the height its about the weight. Googled the weight of both vehicles. They is a different of about 100lbs.
Basically, we live in a world where people have no clue what the answer truly is so they say no and stick by the no even when there is clear evidence of a way to proceed. Why? Because they dont own the business and why should they give a shit.
CC
Cb Cb
Nov 24, 2025
5.0
Richie is the best!!!! So good it only took 5 minutes from the minute I walked in to decide.i recommend everyone…..
CO
Christina Ogden
Nov 7, 2025
5.0
Was very helpful and very professional
KB
kate burnham
Nov 6, 2025
5.0
Great location, great communication, fast work. Friendly staff. Richie will take Great care of you!
LL
Lemon_YT
Nov 1, 2025
1.0
Andreas is at Tire Kingdom in Oakleaf, thank god i found him, this store went to trash after he and caleb left. If anyone is looking for Andreas, he is at Tire Kingdom in oakleaf.
Frequently Asked Questions About Goodyear Auto Service
What types of services does Goodyear Auto Service offer?
Goodyear Auto Service is a full-service tire and automotive repair center owned by Goodyear Tire & Rubber Company, providing tire services and automotive repairs including oil changes.
What are the regular operating hours of Goodyear Auto Service?
The store is open Monday through Saturday from 7:00 AM to 7:00 PM, and Sunday from 8:00 AM to 5:00 PM.
Is Goodyear Auto Service open on holidays?
Goodyear Auto Service is closed on some holidays such as January 1, April 20, November 27, and December 25. On holidays like May 26, July 4, September 1, December 24, and December 31, it operates from 8:00 AM to 5:00 PM.
Does Goodyear Auto Service offer in-store pickup and delivery services?
Yes, the store provides in-store pickup services for customers.
What payment methods are accepted at Goodyear Auto Service?
Payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Goodyear Auto Service accessible for customers with disabilities?
Yes, the service center has a wheelchair-accessible entrance and restroom, ensuring accessibility for all customers.
Does Goodyear Auto Service have mechanics and offer oil change services?
Yes, the center has qualified mechanics and offers oil change services.
Where is Goodyear Auto Service located?
It is located at 11800 San Jose Blvd, Jacksonville, FL 32223-1838, USA.
What nearby places can I visit before or after my appointment at Goodyear Auto Service?
Nearby options include the Prime Car Wash for car detailing, Dunkin' for coffee and snacks, and Chick-fil-A for a quick meal.
Are there any healthcare facilities close to Goodyear Auto Service?
Yes, nearby healthcare options include South Mandarin Chiropractic and Vibrant Life Health Center for chiropractic and nutrition services.
Can I combine my visit to Goodyear Auto Service with some fitness activities nearby?
Absolutely, you can visit Bailey's Powerhouse Gym Mandarin or Chuze Fitness, both located nearby, for your workout routines.