While some customers praised the friendly and professional staff, others reported rude behavior and poor communication.
Service Quality
There are mixed reviews regarding the quality of service, with some customers experiencing issues like improper installations and unresolved problems after service.
Efficiency
Many customers noted long wait times for service, often exceeding expected durations, which led to frustration.
Pricing Transparency
Several reviews mentioned concerns about pricing practices, including unexpected charges and perceived overpricing for services.
Cleanliness and Environment
The shop was generally described as clean and well-maintained, contributing positively to the customer experience.
BS
Brandy Sidock
Oct 28, 2025
1.0
Stay away from this Goodyear.
Bought new Goodyear tires. Had this Goodyear put them on. They did not tighten the lug nuts so one actually fell off my vehicle. When we noticed the one fell off, because it was knocking around between the tire and the cap of the tire, we checked the other tires and multiple lug nuts were loose.
This Goodyear has multiple people that are rude and they do not care about their customers.
MM
Melissa
Oct 21, 2025
5.0
This sevice shop is clean, the workers are friendly, they have designated men and clean womens restrooms. They offer complimentary cold water and have a television they are happy to provide the remote control to.
I recently came here after my car dealership recommended I come here to have Goodyear Auto Service diagnose my Volvo for an alarm message alert. My appointment date was for the next morning but since I was already in the area, I decided to pop in for a visit to check out the place. I spoke with Daniel who was awesome and used a device to tell me the issue that same day. But I still came in for my scheduled appointment the next morning. I met the store manager who was kind and professional. It took about almost 2 hours for my vehcile to be ready for me to take. Unfortunately, they could not repair my Volvo and recommended me to take it to a Volvo certified mechanic. Even though my vehicle was not repaired by them, they were kind and considerate to me. I was not charged for the diagnostic fee because they did not want me to be charged again at the Volvo service center. I appreciate them.
TG
Tayler Graham
Aug 30, 2025
1.0
terrible service. have been coming here for a year , oil change price around $85-100. I already wrote this review but I believe they deleted it as I do not see it. So, I get another oil change, around a month ago, and it comes out to $120 after a “discount” and my military discount. New management says that the other 5 times I’ve come in and paid around $90 it was a “mistake”. No, you just want more money out of me. Don’t recommend and will not be coming back, yall lost a customer of a year. Go literally anywhere else, even Take5 is better. Even if the raised price is because of inflation, maybe say that instead of telling me your workers charged me the incorrect amount multiple times.OR go to the Goodyear 14150 Beach Blvd, they will take much better care of you.
AS
Alexander Sirotin
Aug 28, 2025
5.0
Clean shop, friendly staff andost of all, efficient. I don't have to sit there for over 2 hours to install tires. I bought my tires through Amazon and chose this shop for installation. I'm glad I did. they did not treat me any different because I didn't buy the tires from them. Will recommend to friends and family.
GQ
Gian Carlo Quinones
Aug 26, 2025
1.0
In this store I had the unpleasant experience telling me a needed a new battery, I day no I took the battery somewhere else and the battery was in good condition, they left the battery plogg loosen so I had to come back, this is how they screwed with people. You can't trust the people here, it's not the first time.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repairs, including oil changes and other auto services.
What are the operating hours of Goodyear Auto Service?
The center operates Monday through Saturday from 7:00 AM to 6:00 PM, and on Sundays from 8:00 AM to 5:00 PM, with special holiday hours.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance and restroom.
Which payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Goodyear Auto Service offer any pick-up or delivery services?
Yes, in-store pickup is available at this location.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online via their reservation website at https://www.goodyearautoservice.com/en-US/make-appointment.
What is the address and contact number for Goodyear Auto Service?
The address is 40 Girvin Road, Jacksonville, FL 32225-3011, and the phone number is +1 904-220-4929.
What nearby places can I visit while waiting for service at Goodyear Auto Service?
Nearby you can visit Girvin Coin Laundry, Touch Free Car Wash, and Tacos El Guache for food and convenience while your vehicle is serviced.
Are there any nearby food options around Goodyear Auto Service?
Yes, there are several nearby restaurants including MVP's Sports Grille, Fushimi Grill & Modern Buffet, Hardee's, and Krispy Krunchy Chicken.
Can I fuel up or get automotive supplies near Goodyear Auto Service?
Yes, Exxon & Mobil Stations and Kangaroo Express gas stations are nearby, along with The Home Depot and Lowe's Home Improvement for automotive and home supplies.