While many customers praised the friendly and helpful staff, there were several complaints about rude service and lack of communication.
Service Quality
Some customers reported excellent service and quick repairs, while others experienced issues with incorrect diagnostics and poor workmanship.
Pricing Issues
Several reviews highlighted concerns over pricing transparency, with some customers feeling overcharged or misled about costs.
Wait Times
Multiple customers expressed frustration with long wait times for service, often exceeding the estimated duration.
Cleanliness and Environment
The shop was generally noted for being clean and well-maintained, contributing positively to the customer experience.
AC
Andy Capner
2 days ago
5.0
I have been coming to this location for over a decade. Will and Kyle are trustworthy and down to earth. The work is always done to my satisfaction and at a fair price.
OS
Olivia Simmons
6 days ago
5.0
Kyle at Good Year was awesome! He was super informative and friendly, and made me feel like my car was in good hands. Will continuing coming to this Good Year location in the future!
BA
beth Acheson
6 days ago
5.0
Totally Awesome Customer experience, Will was very friendly and solved my issue quickly. I recommend the Girvin Road location to anyone. Love this Goodyear store.
LC
Lyndon Coolman
Dec 22, 2025
5.0
Took my truck in for an oil change and tire rotation. Prices were great and wait was not too long. Staff was friendly and helpful.
MW
Mary Kay Wasdin
Dec 20, 2025
5.0
Great Customer Service at the Girvin Rd location! I usually go to the San Jose location because the Service Manager Caleb Rogers has always taken care of the tire issues but because of my limited time, I chose this location closer to home. I had to replace a tire and thankfully I always have purchased Road Hazard because it definitely is worth it. Everyone was super helpful and friendly!! Thank you Asst Manager Kyle Nichols.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repairs, including oil changes and other auto services.
What are the operating hours of Goodyear Auto Service?
The center operates Monday through Saturday from 7:00 AM to 6:00 PM, and on Sundays from 8:00 AM to 5:00 PM, with special holiday hours.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance and restroom.
Which payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Goodyear Auto Service offer any pick-up or delivery services?
Yes, in-store pickup is available at this location.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online via their reservation website at https://www.goodyearautoservice.com/en-US/make-appointment.
What is the address and contact number for Goodyear Auto Service?
The address is 40 Girvin Road, Jacksonville, FL 32225-3011, and the phone number is +1 904-220-4929.
What nearby places can I visit while waiting for service at Goodyear Auto Service?
Nearby you can visit Girvin Coin Laundry, Touch Free Car Wash, and Tacos El Guache for food and convenience while your vehicle is serviced.
Are there any nearby food options around Goodyear Auto Service?
Yes, there are several nearby restaurants including MVP's Sports Grille, Fushimi Grill & Modern Buffet, Hardee's, and Krispy Krunchy Chicken.
Can I fuel up or get automotive supplies near Goodyear Auto Service?
Yes, Exxon & Mobil Stations and Kangaroo Express gas stations are nearby, along with The Home Depot and Lowe's Home Improvement for automotive and home supplies.