Goodyear Auto Service

Reviews

• JG

  Jason Gray

  Nov 11, 2025
  1.0
  TLDR: Wheel was replaced with the wrong color. Goodyear employees refused to correct the issue. I take my time before negative reviews. I bought this car in February 2025. When I got home I realized one of the wheels was slightly bent. No wobbles or air leaks, so the wheels was definitely salvagable. Carmax offered to have the wheel replaced at their cost. I went to Goodyear and ordered the wheel. I also asked if I could purchase a matching tire and have them mount it on the original wheel as a full size spare and I would get it straightened later. They sold me the tire with mount and balance. I arrived to pick up the car and asked if the original wheel was already in the trunk. I was told, no, you can't have that wheel. I explained that I had purchased a spare tire to be mounted on the wheel but was told I can't have the wheel back because there's a core charge. I asked how much for the core charge? $75 I offered to pay that fee to keep the wheel but was refused. Then I had to argue for a refund on the tire. I was told I would have to pay a restocking fee. My replacement was 100% covered by Carmax so I refused to pay the restock fee based on the fact that I only purchased the tire because I was told it could be mounted on the original wheel. Now for the worst part. Yeah... it gets worse. I got home and was walking past the passenger side when I realized the replacement wheel isn't the same color as the others. I questioned my own eyes until I realized it's quite obvious when you look at the hub cap in comparison to the wheel colors. The photos I attached show the comparison. I have three dark grey, almost black wheels and one light grey. I returned to Goodyear the same day and asked for the mistake to be corrected. The woman at the desk looked at the wheels and said they're definitely different. Then went inside and looked up the order. She said, we'll it's the right order, so there's nothing we can do. I asked if I could just have my original wheel back and I would deal with the whole thing myself. She refused again. I left annoyed but decided to give it time. Maybe I was just being picky. Its now November. Every time I look at that wheel it gets on my nerves. The whole thing had multiple opportunities to remedy the problem but the woman behind the counter refused to assist. I realize a flat tire might be easy to fix and this place does fine. But replacing a stock wheel is also easy. So beware if you choose to go to this Goodyear. I recommend you choose another option.
• JL

  Jared Loucel

  Nov 11, 2025
  4.0
  I was in a pinch for time, partly my fault - partly because there were some last minute urgent matters needing attention - I had to get tires on a work truck and my go to shop said they could not do it because they were closing in an hour. Enter Goodyear! They have extended hours everyday and went to work on it 5 minutes after I left the other shop. Tires look great and the bill was competitive. Regarding my 4 stars and not 5...the service was great but there was some personnel issue that I could not figure out that made the wait a little different -not unsafe just different. That said, I would go back.
• AF

  Andrew Foran

  Oct 12, 2025
  5.0
  Hunter got my tire patched and ready to go within ten minutes. Excellent customer service!
• TH

  Thomas Halpin

  Oct 11, 2025
  1.0
  Do not go here for service on your vehicle. Location botched a differential fluid service and I had to get a new transmission because as a result. Stay away unless you want to end up spending thousands to fix their mistake. Just awful.
• CJ

  Chris in Jax

  Sep 30, 2025
  5.0
  Nick, the general manager is a great customer servant. He is honest and fair and an asset to the Goodyear organization.

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