Business Details
About
Cadillac DealerUsed Car DealerAuto Parts & AccessoriesAuto Repair ShopAuto Maintenance
Proud to be the leading Cadillac Certified Pre-Owned Dealer in Northeastern Florida two years running, ranked among the top dealers in the nation, we at Fields Cadillac Jacksonville, are committed to Meeting and Exceeding your ownership expectations with the largest inventory of New and Pre-Owned Cadillacs in Jacksonville.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Fields Cadillac Jacksonville
7999 Blanding Blvd, Jacksonville, FL
32244, United States
Hours
Reviews
4.7
3,552 reviews
5 stars
3,175
4 stars
149
3 stars42
2 stars34
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, knowledge, and friendliness of the staff, particularly in sales and service.
Service Quality
While most service experiences were positive, some customers reported issues with oil changes and detailing, indicating inconsistency in service quality.
Sales Experience
Customers frequently highlighted a smooth and enjoyable car buying process, with specific praise for sales representatives who were attentive and informative.
Amenities
The dealership's waiting area and complimentary food service received positive remarks, enhancing the overall customer experience.
Communication Issues
A few customers expressed dissatisfaction with communication regarding service updates and discrepancies in billing.
- SSsee-me-44Jan 2, 20261.0I recently had my 2024 CT5 V Blackwing serviced with an oil change. When I got home, I noticed a burnt oil smell coming from the car. I called the dealership right away, and they asked me to bring it back so they could clean up the oil residue, but I’m still smelling burnt oil. It’s a shame to go to the dealership for an oil change but to receive a Take 5 oil service. Fields Cadillac has to do better. Chris R
- DHDreanna HarrisJan 2, 20265.0OMG! The Team at Fields Cadillac, Blanding Bld. Provided exceptional Service. Steve my Service Advisor was very pleasant and knowledgeable. Mo-town Bobby my shuttle driver made my day. I enjoyed the Service from start to finish. I left with a smile. I LOVE the Cadillac brand and what it represents. More than a luxury brand. They stand behind the car and Service. So do I !
- HCHeavenly hands Support services CorpDec 30, 20251.0I love my 2021 Cadillac XT6, but my experience with Fields Cadillac has been disappointing. I was incorrectly charged during purchase, had payment discrepancies at signing, and my vehicle was delivered with scratches and not in true showroom-detail condition. Recall service communication was poor, and comments were made suggesting I would be responsible for work that should have been warranty-covered. Most recently, during an oil change, I confirmed a complimentary wash, vacuum, and tire shine none of which were completed, and the response I received was dismissive. I hope the dealership will make this right and restore Cadillac-level customer service. My year anniversary was 12/18/25
- JGJacob GoldsteinDec 29, 20255.0I have had awful experiences at other Cadillac dealers, but this place was not one of them! I came to the showroom, and was greeted by friendly staff asking if I needed help. They helped direct me to service. I met a nice service advisor named Steven who helped me. He took the time to listen to my concerns and issues with my vehicle. It was so refreshing to talk to someone who actually cared! My repairs were made swiftly. They even offered me free breakfast and washed my Escalade! Thank you for the great service on my Escalade! -JG
- RSRita ShoemakeDec 29, 20255.0My experience in purchasing my dream vehicle at Fields Cadillac was the best experience I’ve ever had in purchasing a vehicle! From start to finish the entire team at Fields Cadillac were welcoming and made me feel important. Mo, my salesman even made it extra special by giving me a birthday cake for my birthday since that’s the day the purchase was finalized. Thanks to Fields Cadillac for making the day and the experience special! I will definitely recommend you guys to anyone shopping for a Cadillac!
Frequently Asked Questions About Fields Cadillac Jacksonville
What types of vehicles does Fields Cadillac Jacksonville offer?
Fields Cadillac Jacksonville offers new and Certified Pre-Owned Cadillac cars with the largest inventory in Jacksonville.
What are the operating hours of Fields Cadillac Jacksonville throughout the week?
The dealership is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Does Fields Cadillac Jacksonville provide pickup and delivery services?
Yes, they offer in-store pickup, delivery, and no-contact delivery options for customer convenience.
Can I schedule a service appointment at Fields Cadillac Jacksonville online?
Yes, you can schedule your next service appointment via their website at https://www.fieldscadillacjacksonville.com/service.htm.
What automotive services are available at Fields Cadillac Jacksonville?
They provide automotive services including oil changes and wheel alignment.
Is Fields Cadillac Jacksonville accessible for wheelchair users?
Yes, they have a wheelchair accessible entrance to accommodate all customers.
What payment methods does Fields Cadillac Jacksonville accept?
They accept payments via check, debit card, and mobile NFC payments.
Where is Fields Cadillac Jacksonville located and how can I contact them?
They are located at 7999 Blanding Blvd, Jacksonville, FL 32244. You can reach them at +1 904-778-7700 or via email at johnp@fieldsauto.com.
What nearby automotive dealerships are close to Fields Cadillac Jacksonville?
Nearby automotive dealerships include Matthew Sorrells Cadillac, Orange Park Mitsubishi, and Hanania Mitsubishi Service Center, which may offer alternative vehicle options or services.
What dining options are available near Fields Cadillac Jacksonville for customers before or after their visit?
Customers can enjoy nearby dining spots such as The Juicy Crab seafood restaurant, Dunkin' coffee shop, and Subway sandwich shop for meals or quick snacks.
Are there convenient gas stations located near Fields Cadillac Jacksonville?
Yes, convenient gas stations nearby include RaceTrac and Wawa, useful for refueling before or after a visit to the dealership.