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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(912 reviews)

Business Details

11034 Atlantic Blvd, Jacksonville, FL
32225, United States
(904) 265-3750

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Jacksonville, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sandalwood location today.

Location

Enterprise Rent-A-Car
11034 Atlantic Blvd, Jacksonville, FL
32225, United States

Hours

Reviews

4.2
912 reviews
5 stars
641
4 stars
90
3 stars
32
2 stars
40
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of individuals who provided exceptional service.

Reservation Issues

Several reviews highlighted problems with honoring reservations, including customers arriving to find no cars available despite prior bookings.

Mixed Experiences

While some customers had great experiences, others reported significant frustrations, particularly regarding communication and service quality.

Long Wait Times

Customers frequently noted long wait times both for service at the location and on the phone, indicating potential understaffing issues.

Vehicle Quality

Feedback on vehicle quality was mixed, with some customers expressing dissatisfaction with the condition of the cars provided.
  • SC
    Sarah Connolly
    2 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • CH
    carolyn haynes
    2 days ago
    5.0
    It was great service and the young man was so polite and very knowledgeable of his job!!!
  • MJ
    Mike JOnes
    Feb 16, 2026
    5.0
    Very professional and courteous service despite how busy the location was
  • RH
    Rebecca Harris
    Feb 3, 2026
    2.0
    The call I got the day before my pick up to confirm my reservation was made by “Brandon.” I could barely hear him speak and he sounded like his mother just died. You may want to think about someone with better customer service skills working your telephones. He did not tell me that I was not allowed to park my personal vehicle on property which I’ve always been able to do when renting from enterprise. When I arrived for my pick up on Friday, I was told after I had already signed all the paperwork that I couldn’t leave with the van and leave my personal vehicle here so I had to take my personal vehicle home. Wait for someone to come pick me up and drive me all the way back to enterprise to pick up the rental vehicle to begin my trip. This wasted an hour and a half of my time and gas in my personal vehicle that could’ve been save had the mumbler communicated the new rules to me the day prior. Everyone that worked in there was not friendly and did not want to be helpful at all. The person who signed my paperwork did not give me his name, but I could barely understand him either and to be quite frank he seemed like he was under the influence of either alcohol or marijuana. I was told by a female associate that parking on the lot was the decision of the general manager, so I would love a phone call or email from that general manager because I would love to tell him how horrible his business is being run and how he should clear out half of the cars on his lot to make room for personal vehicle so people don’t have to stand in the cold waiting for an Uber or waiting for the driver because the office is full of people renting vehicles. I will find a new enterprise rental car space to rent from where I can park on property and I can understand the people who are working there. This was the worst experience I’ve had with enterprise in a very long time, and I will not be back to this location unless the general manager contacts me and we can make arrangements for him to run his business the way it should be run.
  • FP
    F Putnal
    Jan 18, 2026
    5.0
    Atlantic Blvd location, accross the street from Coggin Honda, is consistent at providing a very positive experience.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Jacksonville?

Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

Where is the Enterprise Rent-A-Car Sandalwood location in Jacksonville?

The Enterprise Rent-A-Car Sandalwood location is at 11034 Atlantic Blvd, Jacksonville, FL 32225.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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