Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Jacksonville, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Regency location today.
Location
Hours
Reviews
4.1
737 reviews
5 stars
493
4 stars
77
3 stars
39
2 stars
30
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent customer service experiences.
Vehicle Condition
Several reviews noted that vehicles were clean and well-maintained, although some customers reported receiving cars in poor condition.
Reservation Issues
Multiple customers experienced problems with reservations, including unavailability of reserved vehicles and poor communication regarding their bookings.
Communication
There were complaints about lack of follow-up and transparency from staff, leading to frustration among customers.
Overall Experience
While many customers had positive experiences, a significant number expressed dissatisfaction with service inconsistencies and management responses.
- FAF ArnoldNov 10, 20251.0I had a vehicle reservation and this location did not have my vehicle when I arrived. The Branch Manager O'Brien Wauchope tried charging me an additional charge for a different vehicle that he had at this location. It's not fair to the customer to have a reservation, and show up to pick the vehicle up then being to that we don't have your vehicle.
- RRron74941Nov 2, 20255.0Prompt service and very helpful staff
- FSFidel Tuesta ScharffOct 28, 20255.0Los mejores
- CBC BrownSep 30, 20255.0Great customer service, very happy with my rental car. Car was clean with gas ready to go. I would definitely use enterprise for future rental needs. Thank you!
- JBJalisa BSep 8, 20252.0I am sharing my experience and I am not looking for a follow up. I was referred by insurance company to pick up a car from them and I had 3 issues while having my car in the shop. The first issue was they put me in a bigger vehicle than I asked for, I didn't want a big vehicle due to gas purposes and asked them as soon they get a car, to let me know. They still charged me for the gas instead of compensating me for putting me in a vehicle that I didn't ask for. Once they received a car, they let me know and I picked it up. I happen to just review the car again once I got possession of the car and notice they gave me a car with an expired tag... they claimed it was renewed in the system but as a consumer, why do you think I would want to ride in a car that's not mine that has expired tags? I took it back and got a 3rd car from them ... mind you, I had only been in a rental no more than a week at this point. The 3rd car I got, I got accused of damaging even though I walked the car with the assistant manager and told her that there was damage under the car that needs to be documented and she said okay.. guess what ? she didn't document it and the general manager calls me and asked about damages. I requested that I get an update regarding what corporate said about the rental being damaged, that was about a month ago and I still have not received a follow up regarding this matter and at this point I don't want one. I would def recommend going to a different location because this office is all over the place. I would also recommend documenting EVERY SINGLE THING because they will say something never happened after you sat down and gave them clarity .
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car Jacksonville located?
It is located at 10340 Atlantic Blvd, Jacksonville, FL 32225, USA.
What are the operating hours of Enterprise Rent-A-Car Jacksonville?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
What types of vehicles does Enterprise Rent-A-Car Jacksonville offer?
They offer a wide range of vehicles including rental cars, vans, luxury cars, and auto rentals.
Can I make a reservation online for a rental car at Enterprise Rent-A-Car Jacksonville?
Yes, you can reserve a rental car online at their website: https://www.enterprise.com/en/car-rental-locations/us/fl/jacksonville-regency-4306.html.
What payment options are available at Enterprise Rent-A-Car Jacksonville?
They accept AMERICAN EXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA.
Does Enterprise Rent-A-Car Jacksonville offer any discounts for active military members?
Yes, they do offer discounts for active military.
What nearby automotive services are available around Enterprise Rent-A-Car Jacksonville?
Nearby automotive services include Coggin Nissan On Atlantic, Tires Plus Total Car Care, DriveTime Car Sales, and Firestone Complete Auto Care.
Are there any nearby places to grab food or coffee before or after visiting Enterprise Rent-A-Car Jacksonville?
Yes, Dunkin' coffee shop and Hook Fish & Chicken fast food seafood restaurant are nearby for snacks or meals.
What automotive accessories or customization shops are close to Enterprise Rent-A-Car Jacksonville?
Nearby you can find Audio Designs & Custom Graphics for auto customization and Daddy-O's Discount Stereo for car stereos and accessories.
Is Enterprise Rent-A-Car Jacksonville a woman-owned business and how long have they been established?
Yes, it is a woman-owned business and has been established since 1957.