Need a rental car in Jacksonville, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our 103rd Street location today.
Many customers praised the friendly and professional staff, highlighting their helpfulness and attentiveness throughout the rental process.
Vehicle Condition
Several reviews mentioned issues with vehicle cleanliness, including unpleasant odors and unclean interiors, indicating a need for better vehicle maintenance.
Reservation Issues
There were multiple complaints about reserved vehicles not being available upon arrival, leading to significant delays and customer dissatisfaction.
Overall Experience
While many customers had positive experiences and expressed a willingness to return, there were notable instances of poor service that negatively impacted some customers' perceptions.
SC
Sarah Connolly
2 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
RJ
RRPhotography904 JP
Feb 18, 2026
5.0
I love the people at the office I use. Everyone there is very professional, knowledgeable and very helpful. Amazing customer service.
DM
Danielle Millikin
Feb 9, 2026
5.0
My go too rental company i actually had a 2025 malibu it completely turned off on me in the middle of the road i mean it completely lost power it wouldn’t crank i couldn’t put hazards on or nothing and enterprise was about to close it was on a Saturday i literally called them up the manager waited ip there for me for he can put me in another rental that was very nice of him and then credited me for the inconvenience enterprise really cares about it’s customers
SD
S D
Feb 7, 2026
5.0
The staff was very couteous and helpful. Really appreciated their understanding and professionalism.
RA
Racheal Anthony
Feb 7, 2026
1.0
Kenaya was so unprofessional. Through our many interactions she was smart out the mouth, rude, rolled her eyes and spoke with little to no intelligence. My rental wouldn’t be due until 1700 and she would start blowing my phone up at 8 AM. The cars are dirty. The rent out damaged cars. I have pictures and videos and will be posting this trash. Kenaya better be careful because being on someone’s clock don’t save you from the real world