Cummins Sales and Service

Reviews

• BE

  Beverly Eaton

  Oct 8, 2024
  1.0
  Brought out class A in because our Onan generator was quiting after being on 5 minutes, running rough. My husband is a somewhat mechanic and did all the cks before we brought it in. Gave us an extremely high estimate for the repairs, couldn't guarantee the parts would come in, in a timely manner.....we had already been there 2 days, waiting. Decided to leave without the repair and have our hometown repair guy look at it. Well, low and behold, we got home only to have to take off again, without air, because of a supposedly broken generator, it now works. Beautifully, smoothly....no repairs. What the heck?????? They were going to charge us over $3000 to fix our supposedly broken generator? Really????? I would soooo question ANYTHING they recommend. Also gave us an estimate for over $8000 for problems with the engine..... WHAT? We haven't had any engine problems......BEWARE!
• EM

  Erion Mance

  Sep 9, 2024
  1.0
  I had my volvo semi truck there because I have Cummins engine and I thought they are going to fix the problem they diagnosed and told me that I have problems with the fuel line support we find some stones and you need flashing the all lines and tanks, I said ok And I believe them I thought they find my problem after a week they told my truck is ready we fixed it, ok and I went there to pickup my truck before Making The payment I ask them did you guys test the truck is fine now they said yes we took it for test drive everything is fine ok and I paid them $2400 for the work I got my key for the truck and I start the truck the truck was the same as before problem not fix I told them again hey truck is not fixed they told me go get some fuel and maybe is going to fixed the problem anyway my truck still shaking at 1000 rpm between 1200 rpm, for my opinion they are 0 fixing problem diagnosing 0 not worth the money
• BS

  Bill Schoenberger

  Jul 12, 2024
  5.0
  Like many I was concerned about the high cost of Cummins service but after a recent experience with my RV, those concerns were unwarranted. For me, quality, reliability and efficiency are what I look for in RV service, which as many are now aware, you seldom find those qualities in a dealership. My RV was dead in the driveway and towing was not an option. The service manager, Anthony, was prompt with the quote, fantastic on communicating when the parts and techs would be arriving. Gus arrived on time and diagnosed the problem with the computer, put in a test ECM, the engine ran fine, and then he diagnosed another issue with a small part that caused all of my problems. He ordered the parts and Anthony scheduled Travis to arrive on Friday morning. Within 2 hours, the parts were replaced, the engine ran fine, and there were no other faults displayed on the computer. I highly recommend Cummins Jacksonville for any engine repairs. Watching them work was impressive and I am very confident that the repair was completed to the highest standards.
• LW

  Larry Whited

  Jan 26, 2023
  5.0
  Parts Department personnel was right on Top of it. Very polite and and fast about locating and ordering parts that I needed. 👍👍
• JH

  jhinton hinton

  Oct 30, 2017
  2.0
  Great people, good service... horrible communication

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