AutoZone Auto Parts

Reviews

• AI

  azariah israel

  5 days ago
  5.0
  Very helpful, I don’t what I could’ve done without their assistance or support, highly recommend!!!
• JC

  Johnniesha Casey

  Nov 16, 2025
  5.0
  I thought I had 1 head light.. Mrs Rose helped me realize I had no lights and helped me find them . Mr Travis came out and helped install them those two are great dedicated team members they went above and beyond
• QL

  Quincy Lane

  Nov 16, 2025
  5.0
  Had an issue with my Battery and came to this shop and they instantly had the answers I needed with great prices and instantly installed a new battery for me. They were super Quick and I had no issues only a Great Experience.
• DM

  Dee Man

  Oct 30, 2025
  1.0
  Unfortunately, I don't know the best way to tell you all this but, less than a week later I just experienced the same thing from a person wearing a gray shirt that says parts manager and her name is Yesy. I walked into the store at approximately 7:07 PM no one was in the store, I seen a red shirt sales associate and the Gray shirt manager, the Gray shirt manager immediately asked me how can I help you with an attitude. I didn't mind the attitude I figured she probably had a long day, I can understand that. I said this is a commercial purchase and she immediately said commercials closed, I can't do commercial. I looked at her and I said are you sure? She then sarcastically looked back to me and said yes I'm sure. I then stated I'm the co-owner of C&S and we just ran into this problem recently, again are you telling me there's no way to take a commercial account order, and she said no. She stated because she had counted down her drawer and she had to do some things in the back. I then stated even if I pay with my card, you are telling me you're going to let a commercial customer walk out the door? She again stated even if you pay with your card, because then I'll have to restock and recount everything. I then said, well maybe I need to call Mendell because I have dealings with him. Then she said well if you're paying with card I can probably get it through, As I looked in disbelief, I asked her do you always treat all commercial customers this way? Do you always send all commercial customers out the store when you just don't feel like ringing up their items? And she looked at me and said this is store policy and that she should be in the back counting parts and the people up front normally don't know how to ring out commercial accounts. From that moment on my interactions with her were very sarcastic in nature coming from her direction. I kept my cool and kept it professional, I got my part ordered. I asked if it can be shipped if I pay extra for expedited shipping? she said no. I said OK fine. She then proceeded to hold a conversation through her earpiece on the phone with someone speaking in Spanish but little do she know I understand some Spanish and she was not speaking kindly to her interactions with me. At this point I paid my bill and her sarcasm continued and I said you should really watch yourself and how you treat people because these cameras work, as I left out the door. She stated I'm going to be OK trust me! I said great. As I have stated previously, I don't know if this is just company policy, company culture, or what? This appears to be redundant behavior at this location and multiple locations throughout the Jacksonville area. Its starting to feel like the Popeyes Chicken of auto parts (you just expect bad customer service) We have been told everything from “they don't like to give us good service because that store was not listed as our home store so therefore they don't get credit”. We are constantly feeling like we are not wanted or appreciated when going to this particular location. Some not all employees act as if they are absolutely untouchable, they have no respect for other patrons as well, not just myself. There is a sense of invincibility to them in their jobs. It's as if they are saying I dare you to say something because nothing is going to happen so just deal with my attitude. I am appalled and at a loss for words and I absolutely do not know what to say or do at this point regarding service at AutoZone. I am leaving out of town for the weekend with my family to go see our middle son play ball on the college stage, I will be having a very in-depth conversation with my partner Curtis Snider regarding who we are patronizing for our future business endeavors. I don't want to sound like a broken record, but I really hope that AutoZone can get these matters taken care of. Thank you for your time.
• DN

  Derek Neal

  Oct 30, 2025
  1.0
  To whom it may concern. I am taking this drastic measure because I have had enough, I have been with AutoZone for almost 2 decades since 2008 my accounts have totaled over fourteen and a half million dollars, I might be small but I am a serious business. Tonight, October the 23rd at approximately 8:21 PM my personal vehicle broke down, and I happened to be around the corner from AutoZone my main supplier. I went into the store and the gentleman (I assume because he was ready to go) first told me that commercial was closed and he could not assist me. I then had to told him “Out of all the years I've been with AutoZone this has never happened to me” and then he decided to pull my account up. He then ask me who are you and are you the owner, I explained to him that I and Derek Neal are the owner. He proceeded to say “well let me call the number” and I didn't say anything as I watched him dial the number and my phone rang. At this point his entire tone changed and I felt this is enough I need to let senior management know as I also have stock in AutoZone. This employee's name is Jeremiah and this isn't the first encounter that we've had with him. Upon my distaste I contacted my partner to see if he was dealing with him as he used this store a lot also. To my surprise he had a similar situation earlier in in the day with himself where he witnessed Jeremiah sitting on the bench talking while the manager had to come up and assist him, while Jeremiah never even acknowledged him. Upon listening to that our other employee Mr. Moser says that he went up there and Jeremiah also gave him a hard time for using our account. Jerimiah wouldn't even call another store, he pointed at the screen and said look it has it right here. We ask him to call and see if they could put their hands on it and he refused to call the other store for us. At this point Mr. Moser was frustrated and just left and drove 45 minutes to the other store which cost me time, gas, and manpower hours because the employee would not have the courtesy to call to ensure that the part was there. We were told that the store further away had the part and they didn't have the part so we wasted a trip and our time. This is the exact type of abomination that is happening from lack of oversight, too much profit and poor management. This is exactly why AutoZone is now listed as one of the poorest customer service companies in the United States. As a loyal customer for so long I feel it my duty to take AutoZone back to what it used to be. There is constantly a lack of interest, motivation, or just plain laziness when dealing with Jerimiah. These types of acts are unacceptable and it's seriously making me consider patronizing your competitors corporate accounts which are O’Reilly’s or Advanced Auto. The lack of customer service and attention to detail from AutoZone employees are becoming more and more of a problem at every location. All we ask is to be served with honesty and promptly! That is standard good customer service practices, and Jeremiah has consistently showed that he does not buy into AutoZone’s corporate values. I humbly ask that you all please address these matters before you lose a customer.

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