Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone 103rd St in Jacksonville, FL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Jacksonville, FL or call us at (904) 771-0909.
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Belle, Nichole, and Joseph for their exceptional service.
Staff Performance
Several reviews highlighted the dedication of the staff, particularly noting instances where employees went above and beyond to assist customers, such as helping with battery replacements and providing detailed explanations.
Mixed Experiences
While many customers had positive experiences, there were also reports of rude behavior from some staff members, indicating inconsistency in service quality.
Product Availability
Customers frequently noted that the store had a good inventory of parts and tools, often finding exactly what they needed.
Store Management
Management received mixed feedback, with some customers praising their responsiveness and others reporting negative interactions.
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Misty Chambers
6 days ago
5.0
I've been an employee at this location for 3 months now. Wanna give a shout out to Brandon. He goes the extra mile, he was able to step up as a co worker and help me better serve our customers. Thank you Brandon for stepping up and taking time to help me. I appreciate your help and dedication. Also would like to give a shout out to Belle, Walcott,Max, Jose, and Joe. You have all been great at helping me. I know I ask alot of questions! Thank you all for your patience and Understanding!
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Tatiana P
Nov 17, 2025
5.0
I’m usually not excited about going to AutoZone, but the moment I walked in, the customer service was outstanding. I never felt pressured to buy anything I didn’t need, and they even offered additional help without me having to ask. I told one of the employees that they actually made me feel like they enjoy their job and being there. Thank you to Bell and the rest of the team for making my experience genuinely great!
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Honesty
Oct 30, 2025
5.0
Made me feel like I been coming here for years. Bell customer service is absolutely A1. Very knowledgeable. Max was very sweet and did not hesitate to install my battery. What's better is they are both women. As a woman I love it. Dedicated customer now. Thank you the best
MD
Maria Dixon
Oct 29, 2025
5.0
The gentleman that helped us with oil for my Kia went above and beyond. Service was 5 stars for sure. Thank you!
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Ronald Wright
Oct 28, 2025
5.0
A very pleasant team of ladies helped me out today. One of the young ladies was there on her day off replacing my battery while teaching the other how to do it. Very polite, friendly, and professional customer service at this location. Will be back for all of my car maintenance needs.