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AutoZone Auto Parts

4.3
(644 reviews)

Business Details

3939 University Blvd W, Jacksonville, FL
32217, United States
(904) 737-2588

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone University Blvd W in Jacksonville, FL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Jacksonville, FL or call us at (904) 737-2588.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3939 University Blvd W, Jacksonville, FL
32217, United States

Hours

Reviews

4.3
644 reviews
5 stars
418
4 stars
121
3 stars
35
2 stars
17
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful and attentive, while others were criticized for being rude or unprofessional.

Staff Knowledge

Several customers noted that staff members lacked knowledge about products and services, leading to frustration.

Store Conditions

Complaints about cleanliness and organization of the store were common, with some customers describing it as unsanitary.

Bilingual Assistance

Some customers appreciated the bilingual staff, while others felt that language barriers hindered service.

Overall Experience

While some customers had positive experiences and praised specific employees, many expressed dissatisfaction with the overall service and management.
  • LP
    lola p
    2 days ago
    5.0
    Very attentive and helpful staff.
  • FP
    Forest P
    2 days ago
    1.0
    It’s not totally clear to me if anyone works here or not
  • HJ
    Human of Jacksonville
    6 days ago
    1.0
    I think the tall African American gentleman is the manager he is rude
  • NG
    Nicole Graves
    Feb 16, 2026
    5.0
    I needed a new battery. Brian Jones took care of me, and he's amazing. My car was being kind of a jerk, but he was super patient and helped me fix it all up and get her running. Seriously! Brian is AMAZING!
  • SS
    SMillerintegrityservices
    Jan 19, 2026
    1.0
    The MOST UNPROFESSIONAL UNPLEASANT AUTOZONE IVE ENCOUNTERED IN THE LAST 30 YEARS of me needing their SERVICES. JUST DOWN RIGHT UNPROFESSIONAL. IT’s SERVICES LITERALLY MATCHED THE PRESENTATION OF THE STORE OUTSIDE, DISGUSTING. PLEASE, GO ELSEWHERE. UNTRUTHFUL STAFF PICKING AND CHOOSING HOW THEY WANT TO ASSIST AND FULLY SERVICE THE CUSTOMERS AGAINST THE SERVICES ADVERTISED. IWAS THERE LONG ENOUGH TO OBSERVE ALL. UPPER UPPER MANAGEMENT COME CLEAN HOUSE AND REVAMP. Respectfully. THE WORST REPRESENTATION FOR AUTO ZONE EVER!!!!!

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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