Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone San Jose Blvd in Jacksonville, FL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Jacksonville, FL or call us at (904) 268-6126.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Kevin, Robert, and Amanda going above and beyond.
Mixed Experiences
While some customers had excellent experiences, others reported rude or condescending behavior from staff, leading to dissatisfaction.
Product Availability
Customers appreciated the availability of parts and the ability to get items quickly, although some noted issues with incorrect parts being provided.
Management Issues
Several reviews highlighted concerns about management, with some customers feeling that management was unhelpful or rude, impacting the overall customer experience.
Positive Recommendations
Despite some negative experiences, many customers expressed a willingness to return and recommended the store for its helpful staff and good service.
GS
Gene Sommers
Jan 17, 2026
5.0
I want to give Kevin a 5 star rating. I would give him 10, but can't. I bought wiper blades from him for my car and he replaced them. He did not have the rear wiper blade and I asked him if I bought it somewhere else would he install it for me. He said he would. He was a really nice guy, very professional, and I would definitely use this Autozone location again.
Thank you so much Kevin
CA
Chris Alberre
Jan 5, 2026
1.0
I’ve shopped at this AutoZone for years and have always had positive experiences until recently. Unfortunately, my most recent visit was a stark contrast. The current management or team came across as condescending and arrogant in their interactions with customers. What should have been a simple battery change turned into an unnecessary issue, and I was made to feel as though I was inconveniencing them rather than being a valued customer. It was disappointing, especially given my long history with this location.
Fortunately, there is an Advance Auto Parts across the street, where I was promptly and professionally taken care of.
CH
Cassandra Hallett
Oct 1, 2025
5.0
I cannot say enough great things about Robert at AutoZone! Today I came in carrying a car battery, and before I could even get through the door, Robert noticed and came right out to the parking lot to carry it in for me. He went above and beyond with his kindness and professionalism. He quickly located my account, helped with the core charge return, and made the entire process seamless. Every experience I’ve had at this AutoZone has been positive, but Robert truly stood out today with his helpfulness and genuine customer care. Thank you, Robert, for making what could have been a hassle into such a smooth, pleasant experience!
ZB
Zachary Bellin
Jun 19, 2024
1.0
Extremely rude CS when I was coming here to dump used oil and purchase a Cabin Air Filter, told me I couldn't dump which is fine but when I asked "why would that be?" I get a ride tone and "I don't need to tell you why" I understand it doesn't change anything even if you did but why would you be this rude to a customer?
IS
Isaac Silva
Apr 9, 2021
5.0
the customer service is outstanding, with a high tolerance and patience level, they will get what you need no matter the cost.