Audi Jacksonville

Reviews

• DM

  Doug Morgan

  4 days ago
  5.0
  My wife and I had a great experience with our sales and financing group that assisted us
• DS

  Doug Schmidt

  Feb 24, 2026
  1.0
  Audi Jacksonville delivered the most unprofessional car-buying experience I have encountered — and I purchase vehicles for a living. My sales representative, Britton, was consistently unprofessional and unresponsive. Basic questions were not answered in a timely manner, and I had to provide the same information multiple times. I was subjected to the predictable “someone else is looking at this car” pressure tactic to push the deal closer to asking price. I received several butt-dial calls within a 20-minute span. Most concerning, an extended warranty — costing several hundred dollars — was added to the purchase without prior discussion or authorization. The vehicle itself was not as represented. The rear doors appeared to have been spray-painted, something not discernible in the advertised photos. There was adhesive residue across the rear of the vehicle, and the windshield washer pump was inoperable. The vehicle required $600 in body shop repairs just to make it presentable. I notified the dealership sales manager Evan Driscoll, and they agreed to review the matter and discuss reimbursement. Since then, my calls and emails have gone unanswered. I also specifically requested that my deposit be refunded separately and not applied toward the sale price. This was agreed upon. Instead, additional unexplained fees — beyond the dealer documentation fee — were added to the balance sheet, resulting in a discrepancy. The dealership retained the remaining portion of my deposit to offset this, despite it more than covering the shortfall. It took weeks of persistent follow-up, numerous unanswered calls and emails, and ultimately a threat of further action before my reimbursement was finally processed. This experience reflects a lack of transparency, accountability, and professionalism at every stage of the transaction. I strongly advise anyone considering a purchase from Audi Jacksonville to proceed with extreme caution.
• JA

  Jl Adams

  Feb 8, 2026
  5.0
  Jess definitely was top notch, and mechanics did a great job . Will definitely be back in the future
• MT

  Michael Todd

  Feb 7, 2026
  5.0
  Erik was great to deal with!
• TP

  Thomas Pecha

  Jan 18, 2026
  1.0
  Sold me a car and within 6 months had to replace the tires, brakes, calipers, oil, battery, and now headlights- avoid buying a car here. Dishonest businessmen- who sells a car and can't change the battery or check the brakes first? Drastically misrepresented the quality of the vehicle.

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