Audi Jacksonville

Reviews

• PS

  Paul Saulino

  4 days ago
  2.0
  This review is for the service department of Audi Jacksonville. I DO NOT RECOMEND THEM FOR SERVICE. I took our ’24 Q5 hybrid for service 12-10-25. The service was an oil change, wiper blade replacement, and tire rotation. It’s 2 stars, (not going back!) for the following: 1. The technician found a tire mounted backwards. I would be charged $30 to correct (which I agreed) 2. The service was completed, and the total was $626 including credit card surcharge. For an oil change, wiper blades, one tire remount, and 4 tire rotation. 3. Driving away, it was 3 miles when the tire pressure warning light went off for the newly replaced tire. I immediately called the dealer service center to report this. I had to leave a message. 4. I received a text - not call back (note I told the service tech I was driving) asking if I knew how to reset the tire pressure monitor (I do). 5. I pulled over to test the pressure (I keep a gauge in the glove box for temperature related pressure changes). The tire pressure was 9 psi too low on the tire the dealer remounted. 6. I texted and then called back the service advisor and left messages as to the above. 7. The service advisor was “out to lunch” and would call me back. 8. I then received another text, ignoring my earlier text and phone messages, reiterating the need to reset the pressure monitor. 9. I pulled into a gas station, paid the $2.50 for the Air Pump at a Sunoco station. I filled the tire to the correct gauge. 10. I also checked the other tires – they are all the correct pressure. 11. I received another text from the service advisor AGAIN reiterating the need to reset the pressure monitor. 12. I texted (I am still at the Sunoco) that I had to stop and put air into the tire. 13. Not hearing back, I apologized for “not having agreed to the $10 dealer charge for air” 14. FINALLY, the advisor acknowledged the situation and apologized. 15. I reiterated that I paid to have the tire remounted. Folks, should a $600 oil change, wiper blade replacement, and 1 tire remount / 4 tire rotation be ALL OF THAT? Thus 2 stars, and as I stated up front, I DO NOT RECOMNEND AUDI JACKSONVILLE FOR SERVICE. PS: I did eventually get a call back from the advisor, who apologized profusely multiple times, but insisted- continued to argue the pressure was correct! I had to tell the advisor that I wanted a refund for the $30 I was charged for the re-mount. The advisor said ok, bit it would require a form to be filled out, and would need to go through accounting, and that it would take a while “to be approved” I told the person that this review would go out and stand until the refund is processed.
• PP

  Pst257

  Dec 7, 2025
  1.0
  I purchased an Audi A8 from this dealership online. The car looked great on the video taken a few feet from the car, and I was told that the car had ceramic coating done and the tires had 7/32 tread and had passed away 73 point inspection. However, after I had the car transported to Michigan, I had to immediately buy 4 tires due to the tires had choppy and uneven wear, and it needed an all wheel alignment. The car had a very noticeable bad vibrationand drove poorly. You would thought that being inspected by an Dealership, this would have been taken care of before being up for sale, especially after the person that traded the car in had taken it for service for a suspension check. that plus if it had a ceramic wax on it, it was put on over grit & grim without be
• BM

  Brianna Mouse

  Dec 6, 2025
  2.0
  I purchase a newer Mercedes from them a month ago, it had a warranty through the dealership. I have been checked the battery before I left because of a dash light that came on. They said the car just needs to run for a little bit, but it had the same problem for the next three days so I took it to a Mercedes shop in my town and they diagnosed it with a dead battery. I called them back to get reimbursed since it's still under warranty and they blatantly ignored me. I have waited weeks for someone to respond and the right way but I guess a car that is $30,000/sale means more to them than replacing the battery for a couple hundred dollars. I will not recommend this dealership to anyone based off the customer service as well as the service department.
• JL

  J Lo

  Nov 16, 2025
  1.0
  No integrity, the dealer was willing to sell me a used vehicle knowing it had a bad water pump. Thankfully, I had enough sense to get a diagnostic done on the vehicle. Salesman was nice, but service techs lied about the condition on the vehicle.
• LS

  Laura S

  Nov 6, 2025
  1.0
  This is one of the worst dealerships I have ever dealt with. The sales manager David is very cocky and condescending. He also is not knowledgeable about the Audi product either. The customer service is just terrible. I even spoke to the service manager and although he was nice, there was no follow through. I was promised call backs from both of these men and neither bothered to follow up. Once the sale is done, you can forget it. The owner should be ashamed and embarrassed to have these men representing his company.

Frequently Asked Questions About Audi Jacksonville