Advance Auto Parts

Reviews

• AA

  Agmana8808

  Jan 28, 2026
  3.0
  I purchased 5 lugg bolts for my vehicle from Zach, as I was tightening the bolts, I realise I was given the wrong ones because they're too long. Upon returning them, I was met with attitude and unnecessary rudeness from Zach and the shorter middle aged gentleman with long hair. I did not get the long haired man's name because I was very upset with how I was being treated and did not pay attention. At first i was told that they wont take them back and questioned by the long haired man, who rudely asked " did you HAVE to use all 5? Im not taking these back" I replied with "its a lug bolt... who tightens one all the way before putting more in? I didn't know they didn't fit until i tried to tighten them all the way and they wouldnt go any further" After that, I suggested that they had given me wrong ones, and Zach said no they weren't. I then asked if we could look at the vehicle a year up from mine to see if those match, Zach told me "im not going to sit here and guess which ones are right". Even though I had the original lug bolt with me and you could clearly see a difference. Then he continued to tell me I must not know what year or make/model my car is. I ended up getting frustrated and going to autozone, who sold me a set that fit perfectly with no attitude or issues on the first try. I was not going to leave a negative review because I have been coming this store for several years now with no issues. But since that happened, ive been in there twice and had the long haired man and Zach as my cashier and was greeted with the same attitude that makes me feel like im an inconvenience. I will not be returning to this store as long as I see them in there. Literally everyone else in there, that i have dealt with over the years, were great people and a pleasure to deal with. I am not the only customer who feels this way, as I left there today I overheard a woman complaining that zach looked and acted like he didn't want to be there, and she was not happy either. I am sorry for the long message, but I hope it reaches the eyes of someone who can go see for themselves.
• DS

  Daniel Stripes

  Dec 17, 2025
  5.0
  Quick, accurate, and helpful service with a smile. Next time I'm in Jacksonville and need a part for my vehicle, this will be the first place I check.
• OF

  Omar Feliciano

  Oct 22, 2025
  5.0
  The best employee the super excellent service
• SJ

  Steven Jones

  Sep 23, 2025
  1.0
  Came here 09/21/25 to rent an exhaust rental tool to cut pipe, Joc T, (according to receipt, no name tag) told me they do not rent those tools or sell them, only sawzall blades. After leaving , googling part number on phone, and coming back with part number (648612) I was able to rent the tool with cash from another associate. When I returned 2 days later to return tool, guess who assisted me and refused to give me cash back, only put the money on my card. Very frustrating experience, would avoid this location.
• TW

  Tiara W

  Sep 10, 2025
  5.0
  The company itself should be ashamed at how much strain and stress it has put on its workers because they do not get treated well, paid well enough, etc. The manager and the employees went above and beyond to assist me, even though I was upset with the long hold times. They deserve to be treated better and staffed properly so that customers are not getting upset due to such long hold times both over the phone and in store.

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