Advance Auto Parts

Reviews

• KJ

  Karla Jaime

  Nov 10, 2025
  1.0
  Terrible service — the employees here are rude and discriminatory
• BA

  Bere Arroyo

  Nov 10, 2025
  1.0
  Extremely disappointing service. Staff treated me with no respect and clear bias.
• AK

  Art Kiel

  Nov 10, 2025
  1.0
  This store has zero respect for customers, especially those who don't speak English
• MV

  Maria Cristina Vega

  Nov 10, 2025
  1.0
  Fui a la tienda Advance Auto Parts en Baymedows Rd para cambiar una batería que todavía estaba en garantía. No hablo mucho inglés, así que mi hija me ayudó por teléfono. La empleada, Bree, no quiso escucharme y de inmediato intentó venderme una batería nueva en lugar de ayudarme con la garantía. Cuando mi hija le explicó la situación, la empleada se puso grosera, me hizo sentir incómoda por no hablar inglés e incluso dijo que llamaría a la policía mientras yo solo esperaba ayuda. Me fui sintiéndome humillada y muy decepcionada. Espero que la compañía brinde mejor capacitación para que esto no le pase a nadie más.
• YV

  Yoss Vega

  Nov 10, 2025
  1.0
  I’ve been a loyal customer of Advance Auto Parts for years, always buying and replacing my car batteries there without any issues. Unfortunately, my recent experience at Baymedows Rd location was absolutely unacceptable. My mother’s car battery failed, but it was still under warranty. She first went to another store that didn’t have the replacement in stock, so they sent her to this location. My mother speaks very little English, so she called me from the store and I helped translate over the phone. The employee who claimed her name was Bree didn’t even take a moment to listen. She immediately tried to sell my mother a new battery instead of checking the warranty. After insisting that she pay attention and explaining the situation again, Bree finally looked up my account. Then she said my mother had to replace the battery herself because they “don’t do battery replacements,” which is completely false since Advance Auto Parts advertises free battery testing and installation. When I questioned this, she said that “people in the past were wrong” and she was “just doing her job.” When I asked to speak with a manager, she said she was the manager. I told her it would be more honest to just say she didn’t want to do her job instead of making excuses. My mom’s car wasn’t starting, so I asked at least for them to give her a jump so she could get home. Bree agreed—yet minutes later, my mom, a woman over 60 years old, called me scared because the employee started mocking her for not speaking English, refused to help her, and threatened to call the police. I immediately drove to the store and asked why she was calling the police. She said it was because my mom “hadn’t left the store,” even though the car wouldn’t start! I told her this behavior was unacceptable and accused her of discrimination. She still called the police. Thankfully, the manager at the first store told me to return there and helped me get everything resolved. I personally jumped my mom’s car. This whole experience was humiliating, unprofessional, and showed clear discrimination toward an older woman who doesn’t speak English fluently. Advance Auto Parts should seriously review the conduct of this employee and ensure no one else has to go through something like this.

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