Many customers praised the professionalism and friendliness of the technicians, highlighting good communication and timely service.
Quality of Work
While some reviews noted excellent installation and repair quality, others reported issues such as improper installations and leftover debris.
Scheduling Issues
Several customers experienced problems with scheduling, including last-minute cancellations and delays, leading to frustration.
Pricing Transparency
Some customers expressed dissatisfaction with unexpected charges, such as fees for glass recycling, which they felt were misleading.
Mixed Experiences
Overall, experiences varied widely, with some customers having outstanding service while others reported significant issues and dissatisfaction.
BA
Brendan Anderson
1 day ago
1.0
Tech didn't re install rear view mirror correctly. Tried to argue that I didn't know what I was talking about and it's suppose to hang like that. Dude told me I'm wasting his time, got in his van and drove off. Tried to call location multiple times and they didn't answer, called company and they tried to call shop multiple times and they also didn't answer for them either. Stuck here with an incorrect mirror and no one to talk to about getting it fixed.
VN
Volare Nesbitt
4 days ago
2.0
I wasn’t happy with my experience. Lack of communication the day of appointment. I was told multiple times that it was going to be a couple hours. Then I got there they told me it was going to be an all day appointment. So I didn’t schedule a ride. The work is great. The customer service sucks.
BM
Brian McIntyre
Feb 23, 2026
5.0
I've had two windshields replaced for separate vehicles at different times. One with an insurance claim and one without. Website couldn't be easier to navigate. Whole process is very easy. Lots of communication from Safelite leading up to and during appointment. No complaints with finished product on either vehicle.
DP
Diahnn Perry
Feb 23, 2026
5.0
I was a little afraid at first about if the glass was a aftermarket glass, but I talked with the representative over the phone and she gave me the details about the glass and when the technician arrived, he told me that the Glass had come straight from the dealership, which made me very happy and very happy about the cost. I would definitely recommend.
LM
Lobo Momo
Feb 18, 2026
2.0
Service was completed as needed however the tech did not show for initial appointment scheduled as well as did not call to let me know, rescheduled on the phone and was promised free additional services for which I did not recieve upon speaking with the “lady” at the front desk, I’d recommend a different safelite in the area if available.
Frequently Asked Questions About Safelite AutoGlass
What are the business hours of Safelite AutoGlass in Jacksonville?
Safelite AutoGlass in Jacksonville is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
Where is Safelite AutoGlass located in Jacksonville, FL?
Safelite AutoGlass is located at 2628 Port Industrial Drive, Suite 701-702, Jacksonville, FL 32226, USA.
Does Safelite AutoGlass offer wheelchair accessible entrances?
Yes, Safelite AutoGlass has a wheelchair accessible entrance for customers.
Is it necessary to make an appointment before visiting Safelite AutoGlass?
Yes, Safelite AutoGlass requires customers to make appointments before visiting.
Can I get an online estimate or quote at Safelite AutoGlass?
Yes, Safelite AutoGlass offers online estimates and you can get a free quote online through their website.
Does Safelite AutoGlass provide onsite services for auto glass repair?
Yes, onsite services are available at Safelite AutoGlass for your convenience.
How can I book an appointment with Safelite AutoGlass?
You can make a reservation online through their booking link at https://fixmyglass.safelite.com.
What nearby places can I visit around Safelite AutoGlass in Jacksonville?
Nearby places include Closet Factory for interior design, Radio Holland USA for professional services and boats, and Blackwork Supply for shopping and arts entertainment.
Are there any storage facilities close to Safelite AutoGlass?
Yes, Atlantic Self Storage and Air Van Inc, which offer self-storage and freight services respectively, are located near Safelite AutoGlass.
What automotive and repair-related businesses are near Safelite AutoGlass?
Nearby are Hoegh Autoliners and W & O Supply Inc, which offer automotive repair and parts supplies, complementing Safelite's services.
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