Alamo Rent A Car

Reviews

• AD

  Anish Dongre

  Apr 5, 2026
  5.0
  It was super easy to complete the paperwork and get the car. The staff was very cooperative, especially Jaylen. He made sure we understand all the features in the car and made sure we are comfortable. The return was very easy as well. They checked the car and we received the email receipt instantly.
• TH

  Tammy Harshbarger

  Apr 3, 2026
  5.0
  Car rental pick up from airport was quick and easy, which was appreciated since our flight was delayed an hour and we were tired. Drop off/return was well organized and super easy with the employee being very friendly and greeting us when we pulled in. Drop off very convenient in garage, not having to go into office, saving us time, so we could get right into airport terminal to check in for flight. It was great service all around. Thank you for making a stressful trip much easier.
• MG

  Matteo Gavioli

  Mar 31, 2026
  5.0
  In our trip in U.S. we had lot of trouble with a previous car rental. Because of them we asked Alamo to help us find a new car and they succeeded. In particular we want to thank Soraya for her help and support. We can finally start our road trip thanks to you. Thanks a lot
• GG

  Guillermo

  Mar 29, 2026
  5.0
  I've rented a car from Alamo at this location many times and I could not be happier. Everyone with whom I interacted was very friendly and very helpful. Getting and returning the vehicle was extremely easy and convenient, no waiting and no lines. I would totally recommend becoming an Alamo Insider to get the convenience benefits. On top of everything, the car we got was brand new (138 miles on it) and it was great! I will definitely use Alamo again when I'm at this location.
• AR

  Alyssa Ryerson

  Mar 16, 2026
  1.0
  If I could give zero stars, I would. I rarely leave reviews, but this experience warrants one. Do not rent from this company! We reserved a standard SUV from Friday, March 13 through Monday, March 16. Our flight from BWI to JAX was delayed more than three hours due to an FAA ground stop affecting all DC-area airports. As soon as I learned about the delay, I called the Alamo customer service line at JAX to confirm someone would be available when we arrived. The representative confirmed that I had entered our flight information when I made the reservation and that I had completed the “Skip the Counter” option so we could go directly to the vehicle. I was also told that when flights are delayed, JAX Alamo staff remain on site for two hours past their normal closing time of 12:30 AM, meaning they would be there until 2:30 AM. Our flight landed at 1:50 AM. I went straight to the rental area and arrived around 1:55 AM, only to find that no Alamo employees were present. Hertz employees nearby told me that Alamo had left hours earlier and that they see this happen often. I called customer service again and was told I should still be able to get the car because I had used the Skip the Counter option. However, all the vehicles were locked, and the exit lanes from the garage were closed, making it impossible to take a car. Customer service told me to take an Uber and said Alamo would reimburse the charges because the location failed to remain open. Due to the timing and the fact that it was the weekend of The Players Championship, surge pricing was in effect, and we spent about $150 on Uber rides between the airport and our hotel. The next day, Saturday, March 14, I returned to pick up the vehicle and was directed to the garage manager. She had an attitude, was fairly rude, and insisted she had been on site when I arrived, even though I was literally standing in the garage on the phone with customer service, and there was no one there. She also claimed the location closes at 2:00 AM, not 2:30 AM (the corporate Alamo policy on their website says they stay 2 hours for flights, and they close at 12:30, so 2 AM is incorrect) and that they monitor delayed flights. If that were true, someone would have been there when our delayed flight arrived. Despite being told we would be reimbursed, the manager only approved $70 of the $150 in Uber expenses. She also implied that picking up the vehicle a day late made up for the difference because the total rental price decreased by one day. Overall, the lack of accountability, poor customer service, and failure to honor what their own representatives told me made this an extremely frustrating experience. I would strongly recommend renting from another company.