Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Michael and Aileen for their excellent service.
Vehicle Condition
Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty cars and unpleasant odors.
Reservation Issues
Numerous customers reported problems with vehicle availability, including not receiving the reserved car and lack of communication regarding reservations.
Staffing Concerns
Customers noted that the locations appeared understaffed, leading to longer wait times and overwhelmed employees.
Mixed Experiences
While some customers had positive experiences, others reported rude staff and poor service, indicating inconsistency in customer interactions.