Customer Service
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees like Brittany and Jake who went above and beyond.
Vehicle Condition
Most reviews highlighted that vehicles were clean and in good working order, although there were some complaints about receiving dirty cars.
Rental Process
Customers generally found the rental and return process to be smooth and efficient, though there were isolated incidents of miscommunication regarding payments and vehicle availability.
Mixed Experiences
While many reviews were positive, there were notable complaints about billing issues, vehicle condition, and customer service failures that led to frustration.