Enterprise Rent-A-Car

Reviews

• JM

  J Miller

  5 days ago
  5.0
  Great customer service!
• OD

  Orlando Duque

  Nov 7, 2025
  1.0
  Getting into an accident stinks. Fortunately, everyone was okay, and it was a minor fender bender. Insurance companies have massive contracts with Enterprise so that while a car is getting fixed at a body shop, they have a rental of equal size to get through that time. That being said, I received a vehicle the day my car went to the shop, and Enterprise picked me up as advertised. When I left with my rental, I was in stop-and-go traffic all the way home. That being said, I didn’t know what I was getting into. The next morning when I was taking children to school, I noticed at high speeds the steering wheel shaking, the front end vibrating, and when braking, the vehicle felt like it was falling apart. I, being a 22-year seasoned auto technician, decided this vehicle was unfit to travel in with me and my children. I called Enterprise, which picked up the vehicle located on 1100 NW 42 Ave, Miami, Florida ( 33126), and they told me they didn’t have any vehicles and I should go to Miami International Airport, that they will have more than likely. I proceeded to Miami International. Once I got there, I asked the lady if they had any vehicles? She asked if I had a reservation. I said yes, it was an insurance reservation, and that the current vehicle I was in was unsafe and I needed a vehicle. They told me they didn’t have any vehicles, BUT since I BEGGED them not to put me in the vehicle I came in because it was unsafe, they gave me a tiny Mitsubishi Mirage. OK, fine, at least the car is sound. Now, I still need to trade this for a full-size sedan. Now the issue is the baby’s car seat doesn’t fit. Heck! I don’t fit. So I proceeded to call insurance, and they called Enterprise. They were told the same thing: “NO CARS AVAILABLE!” Here is where things get interesting. I told the insurance agent, “I bet you if I make my own reservation, I can get a car.” There is no way someone flying in from Chicago, for example, will be denied a car at any Enterprise. The system will guide them to where the location of the car is. The insurance agent said that cannot happen since they have a contract with Enterprise. If a car is available of the same type that I need, Enterprise has to honor the reservation. “OK,” I said to the insurance agent. But I know better. So I decided to make my own reservation. I was told by Enterprise agents up and down since the beginning of the day that there were no cars available at this point. I go online, and in a matter of minutes, I have a car reservation at my local Enterprise at 940 E. 49th Street, Hialeah, Florida 33013. I love this part. Literally 2 minutes before I get to the Enterprise, the manager calls me and says, “Sir, we do not have a premium car available, but we do have a standard full-size sedan available. I said, “OK, sure, that’s fine.” And I asked again, “Is it available?” He said, “Yes, it’s first come, first served on the reservations.” I said, “Great. I’m literally one minute away now.” I proceed to enter. The enterprise was greeted by a young lady. I told her I had a reservation, and then I told her that I needed to switch out the vehicle. I was currently in because it is too small. She said, “OK, let me get my manager.” David or Dan. Some tall kid manager that was there. David or Dan told me I had to go back to the original enterprise. I proceeded to tell him no; they told me I could go to any enterprise to drop off this current vehicle and pick up another. Plus, I have a reservation. He proceeded to say he cannot honor the reservation due to the fact that there were other reservations in front of me. He said I already had a car. BUT HE CALLED ME 2 minutes ago… to make sure I was okay with a regular full-size sedan???? I said, “Do you know how dumb that sounds?” Do you know that this situation has been escalated to corporate, and they are actively looking for a vehicle? I just so happened to look for it myself and find one. At this point, I’m furious because I KNOW THEY WORK ON COMMISSION, and an insurance sale stinks; ENTERPRISE DO BETTER! Dan or David don’t be dismissive. Thanks
• AM

  Alvaro Martinez

  Nov 5, 2025
  3.0
  All is good but .they don't have to much selections of car
• MS

  Mrs. Sonia

  Oct 24, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I’ve rented several cars from Enterprise throughout the year, and working wiitb Lore has always been such a great experience. She’s consistently professional, friendly, and makes the whole process simple and stress-free every time. It’s clear she cares about her customers and takes pride in making things easy and efficient. I really appreciate her excellent service — she’s one of the reasons I keep coming back!
• RL

  Ruben Lopez

  Oct 10, 2025
  1.0
  tremenda porquería que este lugar reserve con más de un mes y se pasaron todo los dias confirmando la renta cuando llegue no tenían el carro y me dijeron que no había en todo miami no son para nada profecionles.

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