Enterprise Rent-A-Car

Reviews

• RR

  Rosie R

  Jan 3, 2026
  1.0
  I will no longer visit this establishment nor recommend it. After two months of reservation, I arrived and found no cars available. The staff did not even bother to call to inform me of this inconvenience. Their response was to offer an apology, which is inadequate given the situation.
• JL

  Jeff Langston

  Dec 29, 2025
  1.0
  Had to give this location 1 star due to Ana the manager. Unfortunately she has been given a position that is going to give this lo location negative reviews because she is negative, unfriendly and has zero customer service skills. Everyone else at this location is amazing though I've always had great experiences before dealing with Ana. EVERYONE ELSE GETS 10 STARS, JUST NOT ANA. BEWARE OF ANA WHEN RENTING HERE.
• RM

  Rafael L. Morales

  Dec 22, 2025
  1.0
  This is a scam and a joke. Don't rent here (or from Enterprise, period) unless you are willing to drive whatever "similar" car they have to the one you actually reserved. The location changed my reservation to the Miami Airport Enterprise only to double the cost of my reservation. A reservation I made three weeks earlier.
• VH

  veronica hernandez

  Dec 13, 2025
  1.0
  i went to enterprise to rent a car, was told multiple things online with customer service and in person 50 times!!! that i would get a car for a 50 dollar deposit once i got there this lady named lorenys had a stank attitude from the minute i walked in saying that i had to pay 300 dollars deposit right away on top of paying the car in full which was like 200 something dollars when i was told the opposite and that the car would be payed once i brought it back, i don’t not know what scandal they have going on there but once she went to her “manager” all of a sudden she could help and give me what they originally spoke to me about which was the 50 dollar deposit. she was trying to scam thinking i was dumb enough to fall for it! but there was a super enthusiastic, nice and friendly lady that helped us named kayla that you could tell loved her job was values her position. she helped me quick and was just better spirited rather than the other lady.
• JL

  Jan Lopez

  Dec 1, 2025
  1.0
  Definitely will be the last time coming or recommending this location. Reserved 2 months ago and I get a call the night before the reservation at 7PM (11/25/2025), once every location is closed to let me know that the car I am supposed to pick up at 07:30 the morning of 11/26/2025 is not available and that I am on a waitlist. Don’t you think atleast a 24 hour notice would have been ideal or atleast before every location is closed? Or a “Hey, we don’t have a car but I called a nearby enterprise and they do have a vehicle for you.” No, they make you figure it out yourself. All they wanted to do was offer me a Tacoma which can’t even fit two car seats and an adult in the backseat. Oh, and let me just stick all my luggage and stroller in the bed of the truck while it’s raining. When I asked about the other larger vehicles sitting in the lot, apparently they all had recalls and were unavailable. 4 cars on that small lot were all on recalls and unusable (supposedly). Thankfully a nearby Enterprise was more than happy to assist me because Lorenys from this location was anything but helpful. Had attitude and a face that says it all from the moment she begins to speak to you and just scrolls through her personal phone while you are speaking to her. Does not even look at you in the face while she speaks to you to at least fake compassion and make you feel heard. I understand how holidays are but come on atleast try to help. Don’t bother calling corporate to complain, I called the night of 11/25/2025 twice and someone from a management team was going to get back to me before the night ended… 5 days later, still no call. Don’t believe the good reviews of this place. Go to any other spot.

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