Enterprise Rent-A-Car

Reviews

• IS

  IVAN LEONARDO PUCHE SAEZ

  3 days ago
  1.0
  Aquí tienes una versión en inglés con un tono serio, profesional y claramente decepcionado: An incredibly disappointing experience. There was absolutely no empathy for the customer, along with a complete lack of honesty. After being given two defective vehicles and receiving confirmation that a replacement vehicle in better condition had been reserved for me, I was treated with no respect whatsoever. They claimed that no complaint had ever been filed and offered no solution to the situation. Truly unacceptable and extremely disappointing.
• DG

  Danilo Garma

  6 days ago
  5.0
  Gigi gave us a clear, nice and convenient costumer service from pickup to delivery of our rented car.
• MJ

  Maya Johnson

  Jun 14, 2026
  5.0
  The customer service experience was exceptional! The team, Jamari, Jordan, Brianna, and Geraldine were AMAZING!! From the time I picked up my vehicle , to the time I returned my vehicle, I felt like family!! Team, continue to provide an EPIC experience to the community that you serve!
• LL

  Luigi Lissa

  Jun 13, 2026
  5.0
  I have been a loyal customer of this Enterprise branch for many years, and they consistently exceed my expectations. The team is always professional, friendly, and goes above and beyond to provide outstanding customer service. Every rental experience has been smooth and hassle-free. I truly appreciate their dedication and highly recommend this location to anyone looking for excellent service. Thank you for always taking such great care of your customers!
• BJ

  Brian J

  Jun 9, 2026
  1.0
  Here's a stronger and more polished review: My experience with this Enterprise Rent A Car was extremely disappointing from start to finish. The condition of the facility was unacceptable. The overwhelming smell of mold, mildew, and urine hits you as soon as you walk in. The lack of proper air conditioning or air filtration only makes the environment more uncomfortable and difficult to tolerate. The staff appeared friendly on the surface, but friendliness alone does not make up for poor customer service. Every interaction felt painfully slow, and any concerns or requests were met with indifference. While they were polite, there seemed to be little urgency or genuine interest in addressing customers' needs within a reasonable timeframe. The overall attitude was one of passive dismissal rather than actual customer care. To make matters worse, I was overcharged despite GEICO covering the entire cost of my rental. Instead of a smooth, hassle free process, I was left dealing with billing issues that should never have occurred in the first place. Between the unsanitary conditions, lack of responsiveness, excessive delays, and billing problems, this was one of the worst rental car experiences I've had. I would strongly recommend looking elsewhere if you value professionalism, cleanliness, and competent customer service.

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