Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Haines City, FL!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
350 reviews
5 stars
126
4 stars
61
3 stars
31
2 stars
21
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the staff for being friendly and helpful, others reported rude behavior and poor service, particularly during busy times.
Cleanliness
The cleanliness of the facilities received mixed reviews, with some customers noting clean restrooms and showers, while others reported dirty conditions and unsanitary situations.
Parking Issues
Many customers expressed frustration over the lack of available parking, particularly for truckers, citing that reserved spots were often occupied by locals or drop trailers.
Food Quality
Feedback on food quality was varied, with some customers enjoying the offerings while others reported issues with food freshness and service at the Denny's restaurant.
Facility Maintenance
Several reviews highlighted problems with broken pumps and equipment, as well as the need for better maintenance of the fueling area and overall cleanliness.
- JEJoshua Eddy1 day ago2.0I avoid this Pilot every chance I can. There are always many dropped trailers taking up parking spots. I've been there the last 3 days to fuel my reefer in between deliveries and there's at least 5 spots that have had the same dropped trailers in them with no tractor in sight. It also takes at least 5 minutes to pull in or out there if you're entering/exiting at the intersection with the traffic lights because the lights for 27 stay greenfor an extendedperiodof time. This is not pilots fault, but it is still a major inconvenience. A few of the older women who work in there are really rude and confrontational as well. There was a nice, kind, and polite younger man working yesterday which was a breath of fresh air.
- MBMarc BourdeauDec 19, 20255.0Excellent customer service @ Pilot travel center in Hanes City, Florida ! Kudos to 123 VIP overnight #1Staff and #1Team Members on keeping the entire venue very clean efficient and well run ! ALL 123 VIP Pilot Team Members Virginia Martha and Paul deserve a nice BIG 2025 Christmas🎄Bonus OH AND nice BIG raise to kickoff the 2026 new year ! Peace Love Health Prosperity and Happiness to One and All this 2025 Christmas 🎄and 2026 New Years too !
- BBBenDec 10, 20251.0Florida law does not require scanning of my Identification at your truck stop; your policy does. The law states I am required to "show" proof of age for particular items. Obviously, they are looking for someone to sue to prove this point. Time and time again, I'm asked for this, and they scan it. I never consent to scan, ever. We all know big corporations get hacked, and their databases are "breached", and the corporations look the other way. Anyone who has had their Identification scanned and didn't consent is a victim of their data collection efforts and should seek legal action against Pilot for their effort to rewrite the law in the state of Florida.
- VPVTR PropertyDec 3, 20251.0If you advertise that you cash checks like com checks, T checks, etc up to $999.99 then provide the service, 4 times I've been to this location and they said they can only cash up to $300, so I asked, if I have 3 $300 checks then would you cash those? She said yes, my check was only $600, I will not be returning to any other pilot.
- SLSibbley LogisticsNov 23, 20253.0Be careful where you park here. Especially the area in the back, its a high risk area of somebody hitting your truck trying to back in those tight spots. Better off paying for parking here in those spacious spots then paying hundreds, maybe even thousands in body damage Extra stars is for the staff, they always cool.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of the Pilot Travel Center in Haines City, FL?
The Pilot Travel Center in Haines City is open 24 hours a day, 7 days a week.
Does this Pilot Travel Center location offer shower facilities?
Yes, shower facilities are available, but prices and availability vary. Please check the store locator or contact the store directly.
What types of fuel can I find at this location?
This location offers gasoline, diesel, and DEF with high-speed pumps.
Can I reserve parking or showers through a mobile app?
Yes, you can use the Pilot MyRewards app to reserve parking and showers at this location.
What payment methods are accepted at the Pilot Travel Center?
We accept American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, and EBT.
Does the Haines City location have amenities for professional drivers?
Yes, amenities include overnight parking, shower reservations, laundry, Wi-Fi, CAT scales, and Diesel Lanes.
Are there nearby dining options close to the Pilot Travel Center?
Yes, nearby dining options include Denny's, Cinnabon, Wendy's, Firehouse Subs, Chipotle Mexican Grill, Zaxby's, Sonny's BBQ, and Dora's Pizza.
How can nearby places like Western Union or Salsa Sensation Dance Studio be convenient for customers?
Western Union offers money transfer services nearby, and Salsa Sensation Dance Studio provides entertainment options, making it easy for travelers to handle errands or enjoy activities before or after visiting the travel center.
Are there automotive services near Pilot Travel Center?
Yes, nearby automotive services include S&S Tire for repairs, AutoZone for parts, and U-Haul Neighborhood Dealer for truck rentals.
Where can I find more information or order food for pickup from this location?
You can order food for pickup through the Pilot MyRewards app or by visiting the online ordering link at https://order.pilotflyingj.com/location/471/menu.