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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.6
(447 reviews)

Business Details

511 U.S. Hwy 17-92 W, Haines City, FL
33844, United States
(863) 419-1394

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Haines City, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Haines City location today.

Location

Enterprise Rent-A-Car
511 U.S. Hwy 17-92 W, Haines City, FL
33844, United States

Hours

Reviews

3.6
447 reviews
5 stars
241
4 stars
50
3 stars
26
2 stars
14
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, lack of assistance, and unprofessional behavior.

Reservation Issues

Many customers experienced problems with reservations, including being informed last minute that vehicles were unavailable despite prior confirmations.

Vehicle Condition

Several customers reported receiving dirty or poorly maintained vehicles, with issues such as odors and cleanliness.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary.
  • BG
    brittney gagnon
    Feb 24, 2026
    5.0
    Very friendly and professional! The car I rented was super clean and drove wonderfully.
  • EC
    Edwin O. Casillas
    Feb 10, 2026
    5.0
    Son los mejores y tienen gente que habla español!!! Eric el mejor!!
  • CV
    Cynthia Vazquez
    Jan 28, 2026
    1.0
    Cars are great but the customer service agents in the facility make it horrible. They do not greet you when you go in to the facility, they don’t even acknowledge you. They did it when I went to pick up vehicle on the first day and also when dropping off vehicle. Just terrible customer service.
  • SW
    Steve Walmsley
    Dec 29, 2025
    5.0
    Carmen and Eric are doing a great job!
  • MB
    Mario Bovio
    Dec 18, 2025
    1.0
    HORRIBLE CUSTOMER SERVICE. They don’t deserve the 1 star. Our insurance company booked a car for us through them, I got a called on December 18th at 10:21 saying that they received our booking and asking what time we wanted to pick up the car I said around 5:00 that day and he said that works, we will see you then, my wife went to pick up the car because it was under her name, she came back home at 5:39 with no car, I asked what happened and they told her that there was no car available, I called them up and ask what had happened and they said that there was no car available and I told them that they called me that morning and asked me what time I wanted to pick up and they agreed to a time. She continue to said that the car that they were going to give us got extended and asked if there was any other cars and she said not at our price range, I asked if any other facilities had any and she said no, I told her that she should give us any car that they have and she said that we would have to pay the difference and I said no, you should give us the car that your store promised and she said that she didn’t know what I wanted her to do if they didn’t have the car, I said to upgrade me to whatever they have on hand and she said to call back the next day and I said no I need a car and she said that there was nothing she could do and that is when I got upset, if you knew the car I was supposed to get got extended why didn’t you call other stores to try to get one or why not bother calling me to let me know you don’t have a car. She said she didn’t appreciated the way I was talking to her and I said I didn’t appreciated her wasting our time we spent going to get a car that was not available. I called back 6 days later and they would put me on hold after 13 minutes I hanged up and never called back again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Haines City offer?

Enterprise Rent-A-Car in Haines City offers a wide range of vehicles including cars, vans, luxury cars, and trucks for flexible rental options.

What are the operating hours for Enterprise Rent-A-Car in Haines City?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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