Enterprise Rent-A-Car

4.1
433 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Gainesville, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Williston Road location today.

Location

Enterprise Rent-A-Car
3423 SW Williston Rd, Gainesville, FL
32608, United States

Hours

Reviews

4.1
433 reviews
5 stars
281
4 stars
51
3 stars
18
2 stars
12
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, several reviews highlighted poor customer service experiences, particularly regarding vehicle availability and handling of reservations.

Reservation Issues

Numerous customers reported issues with vehicle availability despite having made reservations in advance, leading to frustration and disappointment.

Rental Process

Many reviews noted that the rental process was quick and efficient, with some customers experiencing a smooth and hassle-free experience.

Vehicle Condition

Feedback varied on vehicle condition; while some customers received clean and well-maintained cars, others reported receiving vehicles in poor condition.

Pricing Concerns

Several customers expressed dissatisfaction with high deposit amounts and pricing policies, indicating a need for more transparency and flexibility.
  • CS
    Cindy Snider
    Nov 16, 2025
    5.0
    The Williston road branch is awesome! They always go above and beyond to accommodate me. Highly recommend this location.
  • DN
    David Nadler
    Nov 16, 2025
    5.0
    Mark was amazing and customer service was outstanding.
  • QT
    QComp Technologies
    Nov 11, 2025
    5.0
    Due to a meeting change, I showed up earlier than planned by a few hours and the entire team were very polite and helpful in getting me the SUV I needed. From the counter person to the gentleman cleaning the car for me to use. It was a great experience interacting with them and their professional attitudes made it a pleasure!
  • LO
    Linda Officer
    Nov 9, 2025
    5.0
    Quick and efficient customer service! Thank You, Joe!
  • RB
    Rebecca Burt
    Oct 16, 2025
    1.0
    My husband and I booked a vehicle 1 month in advance. On the day of our reservation the manager called to inform us that they had no vehicles available and had no way to locate one despite our advance reservation. The call was actually about 1.5 hrs prior our pick up time ( noon). They even sent a reminder email the day prior. I called corporate and have yet to receive a return call regarding this. We have used this location many times in the past and have never had an issue until now. We will no longer be using enterprise for our car rental needs. Do yourself a favor and go somewhere else as booking ahead does not actually mean anything at Enterprise.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car on Williston Road in Gainesville, FL?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car at 3423 SW Williston Rd?

The location is open Monday through Friday from 7:30 AM to 5:00 PM and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.