Enterprise Rent-A-Car

Reviews

• LR

  Leo Romero

  Apr 6, 2026
  1.0
  I rented a vehicle from Enterprise Rent-A-Car on March 6th for a trip to Destin, and was provided with a Volkswagen Taos. We departed at approximately 3:00 AM on March 7th. Shortly after beginning our trip, it became clear that the vehicle was unsafe to operate at highway speeds. It was unstable when encountering potholes or normal road imperfections, making it difficult to maintain control. Given the road conditions in Indiana and the fact that we were driving in the dark for several hours, avoiding these hazards was not always possible. In addition, the vehicle had defective speakers, producing significant distortion and rattling at low volume levels (above level 10), rendering the audio system largely unusable. After arriving in Destin, we promptly went to Enterprise Rent-A-Car in Fort Walton the following day to exchange the vehicle due to these issues. At that time, we specifically pointed out existing scratches and windshield chips on the replacement vehicle. The employee acknowledged these pre-existing conditions and confirmed they would not be an issue. Despite this, I have now received notice that a $500 claim for a cracked windshield has been submitted to my insurance. This is unacceptable. I have clear video documentation from the time of pickup that shows the pre-existing windshield damage, and I am fully prepared to provide this evidence. Filing a claim with my insurance without any prior communication is both inappropriate and unwarranted. At a minimum, I should have been contacted to discuss the alleged damage before any claim was initiated. Had that occurred, I would have immediately provided proof demonstrating that the damage was pre-existing. I expect this claim to be withdrawn promptly after review of the evidence. Please confirm that this matter is being corrected and that no further action will be taken with my insurance provider.
• BM

  Billy McLendon

  Apr 5, 2026
  5.0
  Overall everything was a great experience with everyone there , great business very professional!!!!!!
• LC

  Laura Chastain

  Apr 1, 2026
  5.0
  I had such a smooth and pleasant experience. I was greeted and checked in by Deshaun Osborne. He was personable and helpful. The new manager showed me to the car and completed the process with record speed. I showed up early to return my car. Mr. Osborne was on hand to help out and let me get to work on time. I appreciate the efficient use of time and the polite and friendly employees!
• JS

  Jo Suss

  Mar 26, 2026
  4.0
  The car was a good size and worked well. It allowed for Android Auto which was great. The problem we had , as non smokers , was the car was clearlysmelled of smoke and it was clear that someone smoked in it ( smelled like weed and cigarette smoke ) and for 2 weeks we did not appreciate the interior odor at all. Perhaps you can take measures to "fog" the interior and change the air filter before renting a car with a bad odor. We had to use a/ c the whole time and it was very uncomfortable to breath that smell.
• VR

  Victor Rodriguez

  Mar 24, 2026
  5.0
  They are the best... absolutely yes I would go back there... I forgot the name of a member of the team that attended me but I know you will see this comment a thousand thanks for everything.

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