Gerber Collision & Glass

3.9
164 reviews

About

Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Details

  • RestroomNot available
  • Wheelchair accessible restroomAvailable

Location

Gerber Collision & Glass
227 Green Acres Rd, Fort Walton Beach, FL
32547, United States

Hours

Reviews

3.9
164 reviews
5 stars
101
4 stars
15
3 stars
10
2 stars
6
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their communication and willingness to assist throughout the repair process.

Repair Quality

While some customers reported excellent repair work, others noted issues with attention to detail and quality, including unfinished repairs and missing parts.

Timeliness

There were mixed reviews regarding the speed of service; some customers appreciated quick turnarounds, while others experienced significant delays and rescheduling.

Communication

Several reviews mentioned good communication regarding repair status, but others expressed frustration over lack of updates and difficulty reaching staff.

Overall Experience

Overall, experiences varied widely, with some customers expressing high satisfaction while others reported serious concerns about service quality and reliability.
  • SS
    Samazon
    5 days ago
    5.0
    The finest friendly most professional speedy emergency repair around 🤯
  • JD
    Jamie Dawn
    Sep 5, 2025
    1.0
    Gerber recently did an estimate for my car. I was in an accident which was not my fault so the other drivers insurance gave me a list of body shops to choose from, Gerber was on it so I chose them. They gave me an estimate of 4080.00$ and said it would take 3 weeks. That’s a long time and I thought I could get it done faster somewhere else, so I called the insurance and requested a direct payment. AFTER doing this my estimate changed from 4080$ to 2040.00$ but no one from Gerber ever called me to inform me of this huge change to my estimate over the past 12 days. Then when I told the insurance company I have a copy of the original estimate Gerber gave me for 4080$ and offered to provide a copy but they said they would get it from Gerber but Gerber claims they don’t have the original estimate anymore, but I do! Where’s the customer service? Why has no one still called me to tell me of a 2000$ change to my estimate in last 12 days? Why did my estimate only change after I requested direct payment? Consider taking your car elsewhere. *****your reply didn’t include a number to call or the name of who I should ask to speak with? And I have still received NO call from Gerber to inform me of a 2040$ change to my estimate that Steve T wrote on 8/27/25 at 2:02:58 pm.
  • SS
    Santino
    Aug 8, 2025
    5.0
    I really could not ask for more. From front staff to back staff. This team was welcoming as ever, efficient as possible, and the repair COULD NOT LOOK CLEANER (metal, plastic, and paint, the panels align even better than factory). They have some real artists in the back. Unreal job from everyone. The staff saw me even after I was late to my appointment. Estimator was super sweet and answered all my questions. Front desk explained all I needed to know. Manager kept everything timely as could be. They turned the car around in TWO days, AND stayed late Friday afternoon so I could have it for the weekend. Manager even came out to help me with a blinker light after-hours, and fixed it immediately. I could not thank the entire staff enough for the wonderful job they did. Wishing the best for everyone. Thank you for the great experience.
  • KM
    Katie Marie
    Jun 26, 2025
    5.0
    Steve was wonderful he kept in contact with me. My car looks amazing 👏 I couldn't be happier
  • AF
    Angel Fitzwilliams
    Jun 2, 2025
    5.0
    After using Gerber last year, after someone plowed into me, I wouldn't even think of going anywhere else, if I needed a paint and body shop again. They were very professional, and polite, in every way. They kept me updated on their progress by telephone and text. There was no glitches with insurance and they handled it all. They even had it towed from the tow yard. I didn't have to do a thing, except pick it up when it was finished, and it was finished a few days before it was promised! It took 3 weeks for my car to go from this to this and it was flawless and still is a year later. I recommend them to everyone any time I get a chance. Best in town!

Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass provide?

Gerber Collision & Glass offers collision auto body repair, auto glass services including windshield replacement, dent removal, and provides free estimates. Their services are backed by a Lifetime Guarantee for as long as you own your vehicle.

What are the business hours for Gerber Collision & Glass in Fort Walton Beach?

Gerber Collision & Glass is open Monday through Friday from 7:30 AM to 5:30 PM and is closed on Saturdays and Sundays. They are also closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.